We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Services

On Point Cleaning and Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired On Point Cleaning in February 2024 to clean my home. I tried filing a claim with my credit card company and they suggested that I take them to small claims court which will be my next course of action. Attached is a document outlining the issues and conversations I had with them. *** stipulated data where experts move in move out cleaning. Giving them clear instructions on what should be cleaned I even purchased cleaning supplies because they did not come well equipped the company said they would get back to me and they did not. Please see document attached for a better outline of what transpired including text messages between myself and the company.The pictures I've included are showing the dirt when I cleaned up after they left I have many more pictures if you should wish I can send them.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The incident occurred on Sunday, 2/26/2024. I paid $270.00 for 2 "cleaners" to show up and clean the house. The entire operation that they run is not professional, and borderline one big Scam. The cleaners came very unprepared, with very few cleaning supplies. They even asked me for a broom - really? I actually drove to the nearest hardware store and purchased a broom for them to use and attempt to clean.They did the absolute minimum amount of work - and when I asked if they were done with the main house, he said Yes - all done. After checking their work, there was dust everywhere, marks on the floor, almost as if they didn't do anything!When I contacted the business, and told them to refund my money - that they didn't fulfill what they promised to do - the person on the phone (******) - who was extremely disrespectful and rude, was pointing fingers at me and calling me names! Even to go as far as saying that if I don't pay, they will report me to the credit bureaus - unbelievable!!I just want to work with a reputable cleaning company and move on about my day. Don't be surprised if they deny this claim and make up stories. They did NOT do a good job, they came under-prepared and they were not a legitimate cleaning crew.Thank you for your time

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As an ****** client and property manager, was referred to this company to hire them for cleaning services. Everything was set up for cleaning, however I asked their staff to clarify the hidden costs, I was given harsh and abusive attitude, bullying, kicking me back and forth, avoiding answer to the question needed befor the cleaning scheduled for 10/08/2023. After their misconduct when they received my email and a negative review posted on ******* I was hit hardest by their verbal threats and harsh accusations, threatening with arresting me, pressing charges, etc. This business is bogus, filled with unleashed and outrageous abusers. They refused to provide cleaning that we already paid for (prior to get hit by hidden and surprising bogus fees). As result our property management company lost future upcoming bookings, since the property will not get cleaned.

On Point Cleaning and Moving is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.