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Business Profile

Nutritionist

Peak Optimization Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutritionist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with this company because they offered 1 on 1 coaching for $2500. It was marketed toward busy, career moms that knew a decent amount about nutrition and sustainability. The things that were promised during this coaching were: - Neurotyping: Selecting the right food for your brain chemistry based on your personality type to reduce stress, improve mood and stability, and make you feel more like yourself. - Assessing an existing training routine or creating a training program - monitoring daily stressor and sleep and making - intuitively eating and not tracking macros It was a 6 month program. I started in September 2023. The program started with a consultation call in which I explained my background and why I was interested in neurotyping. I explained that I had successfully lost weight with coaching on macro tracking and I had an extensive background in strength training. I was burned out and interested in learning more about my brain chemistry and personality, and how to eat based on that. It was the sole reason I joined the program. The company offered one survey on neurotyping and it wasnt brought up again in my program. I expressed my dissatisfaction, and I was switched to a new coach. This did not change. I was forced into a macro program, given a generic meal plan, and was told I needed to pay more if I wanted a personalized training plan. When I asked for a refund because the program was not providing what was advertised, my coach discontinued conversations with me overall and did not complete the contract.

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