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Business Profile

Restaurants

Chewy's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer to ******************** bar and grill in ******* ** on April 25***** I placed an order for delivery. They had taken the money off my card I have proof of all of what Im saying . They never delivered my food I called the bar for an hour and when they finally awnser wyd they told me that they had closed for the night and they were sorry and would make things right tomorrow the 26th of April. I waited until about 3pm before reaching out again to see what was going on and was still given the run around. I was harassed and threatened by the owner of chewys family. I then was reached out to by the owner and told him again what had happened he reassured me he would refund me my 50$ . I said thank you and I thought the issue would be fixed due to it being their mistake. Here it is June 29th ***** and I have still to be refunded for the food I never received. I tried to go to the owner and I tried to be considerate of the fact things happen but its super unprofessional to take someones money off their card and not try to make it right at all then have your family harass me over me putting in a bad review . I feel like I was stolen from from a local business I put my trust in

Chewy's is NOT a BBB Accredited Business.

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