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Business Profile

Vending Machines

Wild Bill's Old Fashioned Soda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was over charged at dragon con on Aug 29th. I have send several emails with no reply, contacted through square and through their website. with no response to any

    Business Response

    Date: 11/10/2025

    Subject: Resolution Confirmation Refund and Courtesy Package for Customer Complaint (***** ****)
    Dear ******************** Representative,
    I am writing to confirm that the concern filed by customer ***** **** has been fully resolved to the consumers satisfaction.

    Resolution Summary
    October 22, 2025:
    A full refund of $88.92 was issued via Square to Ms. ***** original payment method (MasterCard ending 1667).
    The refund covered the entire amount of the original purchase, which included a Dragon Con mug, M22 lid, straw, and bundle deal.
    The refund receipt is attached for verification (***** **** Refund in Square Processing.png).
    The refund was processed the same day and notification was sent automatically via email through Squares system.
    October 23, 2025:
    I sent Ms. **** a direct follow-up email confirming the refund and apologizing for the inconvenience (Refund Notification + Apology Email Wild Bills ***** ****.pdf).
    October 24, 2025:
    A courtesy care package was shipped to Ms. **** as a goodwill gesture, which included complimentary Wild Bills merchandise and products (***** **** Care Package Order Courtesy Product.pdf).

    Current Status
    The consumer has been fully refunded, notified via email, and provided with additional complimentary items as a gesture of good faith. No further issues have been reported or are anticipated.
    All supporting documentation is attached for your review:
    Square Refund Receipt
    Refund Notification + ****************************** Package Order Confirmation

    Thank you for your time and attention. Please let me know if you require any additional documentation or verification regarding this case.
    Sincerely,
    ******* *****
    *****************************start="2294" data-end="2297"> Wild Bills ******************

Wild Bill's Old Fashioned Soda is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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