Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ***** Accord Sport 2.0T from Auto Proved on March 7, 2025. During the test drive, I noticed the front bumper was visibly misaligned. The dealership acknowledged this issue and included a written clause in the purchase contract that stated, realign bumper. Additionally, the salesman, lot supervisor, and dealership owner verbally assured me that the bumper would be fully repaired if I purchased the vehicle.Despite numerous calls, texts, emails, and even dropping the vehicle off at the dealership for several weeks, the bumper was never repaired. After all parties involved confirmed their promises, the owner, **** personally told me in writing and in person to take the vehicle to a body shop of my choice and send him the invoice which I did.When I followed his instructions and submitted a professional estimate from a certified body shop, the owner refused to pay, claiming the cost was more than expected. He has since stopped responding to follow-ups, despite clear documentation showing multiple agreements and confirmations of ***************** date, the bumper remains unrepaired, and Ive been left with a vehicle that was sold in a condition both the dealer and the owner admitted it should not have been. I have retained all written communication, voicemails, text messages, and documentation, including the signed contract clause and repair estimate.

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to respond to this complaint.
  The vehicle purchased by the customer on March 7, 2025, included a signed We Owe form that clearly stated the dealership would realign the front bumper. We acknowledge this commitment and have made good-faith efforts to fulfill it.
  The customer, however, is now insisting that the entire bumper be replaced, which goes beyond what was contractually agreed upon. While we understand that the customer may prefer a full replacement, that was never promised in writing, nor was it included in the signed documentation. The dealership has remained consistent in honoring the terms of the agreementwhich was realignment, not replacement.
  Out of goodwill and in the spirit of customer service, we have continued working to assist the customer. We even allowed flexibility by offering to review estimates from a body shop of their choice. Unfortunately, the submitted estimate reflects a scope of work and cost that greatly exceed the original intent of the "We Owe" clause. Furthermore, we are currently at the mercy of body shop scheduling and availability in trying to assist further.
  We value our customers and do our best to go above and beyond where reasonable. However, if this matter is escalated beyond what was agreed to in writing, we reserve the right to default to the original terms of the signed contractwhich was to realign the bumper, not replace it.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a car in January ******* from auto proved in ************. We are now in April and I have no tags on a vehicle that I am making payments on and paying insurance on. When I asked the dealer they ended up calling the cops on me. Im in a bad position with no registration or Tags on the vehicle. I live in ********** and been to pa and New Jersey dmv no one had a title to this vehicle I believe the dealer doesnt either. They cant show any proof of anything showing they sent out for tags etc even though I paid that when I purchased the vehicle.

  Business Response

  Date: 04/11/2025

  We are disappointed by the customers misrepresentation of the facts. While we understand the frustration that can come with registration delaysespecially with out-of-state transactionsthis situation was entirely avoidable and primarily caused by the customer's own insurance lapse. When her policy was reinstated and updated, the registration process had to be restarted, as is standard procedure in these cases.
  The customer became increasingly aggressive, loud, and vulgar during her visit to the dealership. Due to the disruption and inappropriate behavior, we were left with no choice but to involve local authorities to ensure the safety of our staff and other customers.
  We have made every effort to assist her and guide her through the proper steps, but her unwillingness to listen and cooperate made it extremely difficult. We are happy to continue working with her in a professional manner should she choose to communicate respectfully.
  AutoPROVED takes pride in helping all customersregardless of credit historynavigate the buying process, but mutual respect is a baseline expectation.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2015 ***** Trax through autoproved only to find out it was loaded with problems. The check engine light came on after about 50 miles of driving with 4 error ******** somehow made it through the autoproved service center and on to the lot with fresh inspection stickers before I bought it. I asked if I could return the vehicle or renegotiate they said no but are willing to do a trade in of the vehicle Im having problems with. The vehicle has been at the autoproved service center for 4 days so far and Ive missed two days of work because of this and I reached out to the dealership for assistance with a loaner car but they said there is nothing they can do. The car had smoke pouring in through the vents and the service center said it was fine to drive and then it happened again and they towed it. Something is not right with this place.

  Business Response

  Date: 01/29/2025

  We appreciate your feedback and understand your concerns regarding your 2015 ***** Trax. As soon as you brought the issue to our attention, we promptly scheduled your vehicle for service and completed all necessary repairs. Your vehicle was finished today, and we have addressed the problems you reported.
  Regarding loaner vehicles, our company does not offer loaner cars as part of our policy. However, we worked as quickly as possible to minimize any inconvenience for you. We regret that this situation caused you to miss work, and we appreciate your patience while we ensured your vehicle was properly repaired.
  Our goal is always to provide a fair and transparent car-buying experience, and we stand by the service we have provided. If there is anything specific you feel has not been resolved, please let us know so we can address it.
  Sincerely,
  AutoPROVED **************** Team

  Customer Answer

  Date: 01/29/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22864893
  
  I am rejecting this response because: there was no proof any repairs were done I picked up the car today1/29/2025 and the check engine light turned back on. I asked for documentation showing the repairs and they said it could take 1-2 weeks to receive it. I believe they are stalling me and using deception and manipulation tactics. 
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/29/23, I purchased a 2018 **** Ecosport from Autoproved. Within one year, the car began having acceleration problems and the check engine lights came on. I brought the vehicle into the Autoproved service center on 4/18/24 and the technician assured me that the problem was fixed. The problems continued and the lights continued to go on and over the next two months I brought the car back 4 times and they were unable to fix the problem. I was informed that in June, the Autoproved service center was no longer repairing retail cars and was only being used for Autoproved cars for sale. The service manager graciously agreed to fix my car once the correct part was received by them. On 7/23/24, I brought the car back and the new part was installed and I paid for an oil change as well (there had been no additional charges for the continued issues with the accelerator/engine lights). The car continues to have problems with the same issues and when I reached out to the owner, *** ******* he offered to sell me a new car but did nothing to address the problem.When I originally brought the car in on 4/18/24, mileage was logged at *******. On 7/23/24, it was logged at ******* and the car currently has ******* miles on it. I purchased the car with ****** miles on it. There is no way to know what the mileage was when I originally brought the car into their shop for repair and the SIGNIFICANT error makes me wonder about the actual work done on the car (which still has problems). Attached are the documents showing mileage at time of purchase, on 4/18/24 (incorrectly documented by their technician) and 7/23/24. . I have numerous photos on my phone of my car and mileage as it has continued to experience problems since it was "fixed" on 7/23/24. As I explained to Mr. ******* I would be happy to trade my car for another one at the same rate, or to have them fix the car correctly, but Mr. ****** has chosen to hide behind his policies. Thank you for your time

  Business Response

  Date: 10/01/2024

  We are writing in response to the complaint submitted by Mr. Daniels regarding his service contract. Unfortunately, Mr. Daniels has chosen to file this complaint because his service contract has expired, and as a result, he is no longer able to file claims for coverage under that agreement.
  
  In an effort to assist Mr. Daniels, we have offered him the option to trade in his vehicle at its current market value. However, we are unable to trade his vehicle for the amount he originally paid for it on March 29, 2023, as vehicle values fluctuate based on the market.
  
  Additionally, due to legal threats made by Mr. Daniels, and in accordance with our company policy, we have ceased communication with him directly. Should Mr. Daniels' legal counsel reach out to us, we will respond accordingly.
  
  Thank you for your time and attention to this matter. Please do not hesitate to contact us should you require further information.
  
  Sincerely,  
  AutoPROVED

  Customer Answer

  Date: 10/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22345482
  
  
  
  I am rejecting this response because:

   

  Had the mileage on my car been CORRECTLY logged at the original date of service, Autoproved would know that the warranty/service contract had NOT expired when I first brought it on for service in April 2024.   Nothing in their reply addresses their original mistake.  Why is that?  Hiding behind their policies and being dishonest just reinforces their unwillingness to take responsibility for THEIR error.   I am extremely disappointed by this 
  
  
  
  
  
  Regards,
  
  
  
  Michael Daniels
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $206 deposit on a vehicle 5/31/2024 and was told I had a week to decide. I decided not to finance the vehicle the next morning 6/1/2024 and asked for my deposit back as it was well within the weeks time. A different person named ********************************* texted me stating that I needed to come in and that he would not give me my money back.The sales ***************************** assured me that my money was refundable. I never signed a contract and I do have a receipt for the deposit.

  Business Response

  Date: 06/10/2024

  ### Response to BBB Complaint
  
  Dear BBB,
  
  We appreciate the opportunity to address the complaint filed by SAID CUSTOMER regarding the deposit placed on a vehicle on May 31, 2024. We understand the customer's concerns and would like to provide clarity on the matter.
  
  On May 31, 2024, SAID CUSTOMER placed a deposit of $206 on a vehicle. At that time, SAID CUSTOMER was informed of our policy regarding deposits, which is clearly stated in the document provided and signed by the customer. This policy specifies that all deposits are non-refundable. The reason for this policy is to ensure that we can effectively manage our inventory and maintain our relationships with our lending partners. Once a deposit is placed, the vehicle is taken off the market, thereby forfeiting any potential sales opportunities. Additionally, if the sale is unwound, it impacts our relationship with the lender.
  
  Regarding the communication with *********************************, we understand that he reiterated our company policy and requested that SAID CUSTOMER come into the dealership to discuss the matter further. We believe this request was made to provide a more personal and detailed explanation of our policies and the reasons behind them.
  
  We strive to provide clear communication and excellent customer service to all our clients. We regret any misunderstanding that *** have occurred and hope this response clarifies our position. If SAID CUSTOMER] has any further questions or would like to discuss this matter further, we are open to continuing this conversation and finding a mutually agreeable resolution.
  
  Thank you for your understanding.
  
  Sincerely,
  

  AutoPROVED

  
  

  Customer Answer

  Date: 06/11/2024

  They  are telling untrue statements. He stated that my money would be refunded which is why I asked for the refund in less than 24 hours.

  I find it insulting. They never said anything about keeping it nor provided me with writing regarding it. 

  Customer Answer

  Date: 06/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21790063
  
  I am rejecting this response because:
  
  

  They  are telling untrue statements. He stated that my money would be refunded which is why I asked for the refund in less than 24 hours.

  I find it insulting. They never said anything about keeping it nor provided me with writing regarding it. 

  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! On December 9 2023, I had a test drive scheduled with AutoPROVED for a 2018 ***** ******. Before the test drive, I had communicated with a member of the team, *******, who told me that the price of the Mazda3 was down to $17,400 which was a $1,200 difference to what it was previously listed as. I discussed this with the salesperson ***** ****, who defended the price change and stated that they fluctuate the prices to keep up with the market and that the $17,400 was their way of doing so. In discussing finances, I also specifically said I did not want any warranty and only wanted to finance the remaining $8,400 (as the price listed is a $1,000 discount for ****** ****** residents of which I am not, a note only listed at the very bottom of Vehicle Details). ***** nodded and said he understood. So, I put $10,000 down and signed the paperwork with the assumption that it would reflect everything verbally agreed upon.
  Come to receive my loan balance of over $14k, I learned that he signed me up for the warranty, of which I’ve already requested be cancelled, and they listed the vehicle price to be $19,200.
  Upon seeing this, I emailed and called ***** and the owner of the business. I showed them the message proof between ******* and I and was told that they couldn’t say anything of what ******* and I discussed.
  As of now, I have been given radio silence and been ignored by the business. All I request is the $800 be refunded, as they should honor the price they marketed and agreed to verbally.

  Business Response

  Date: 12/18/2023

  Final Response to Complaint – Case ID: ********
  
  To whomever it may concern, 
  
  I trust this message finds you well. Thank you for your continued attention to complaint ******** and your commitment to resolving customer concerns.
  
  After an exhaustive internal review of the sales process and careful consideration of the customer's assertions, it is with regret that we must inform you that, upon thorough examination, there is no viable resolution that deviates from the terms agreed upon during the sale.
  
  As previously outlined, the quoted price of $17,400 for the 2018 ***** ****** includes all incentives, as clearly disclosed in our disclaimers and advertisements. While we acknowledge the customer's claim of not qualifying for the $1,000 ****** ****** resident discount, we must adhere to the terms established in the initial agreement.
  
  Furthermore, our internal records consistently show the customer's acceptance of a service contract, as evidenced by signatures on multiple documents, including the worksheet, service contract agreement, and the lender's LAW contract. Despite the customer's assertion to the contrary, our commitment to transparency and adherence to contractual agreements remains steadfast.
  
  In light of this, please find attached documents providing clear evidence of the customer's signatures on multiple documents, affirming their acknowledgment and acceptance of the vehicle's purchase price and the service contract agreement.
  
  Regarding the customer's claim of radio silence, our records indicate that our sales representative attempted to contact the customer on 12/12/23 at 2:21 PM, leaving a voicemail when there was no answer.
  
  We understand the significance of customer satisfaction and regret any inconvenience caused during this process. We want to assure you that we have thoroughly considered the concerns raised, but after careful examination, the terms of the deal as originally agreed upon remain unchanged.
  
  If there are any additional details or concerns you would like us to address, please feel free to communicate them directly. We appreciate your understanding and thank you for your continued assistance in managing customer relations.
  
  Sincerely,
  

  AutoPROVED Customer Service Team
  

  Customer Answer

  Date: 12/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  I did not receive a call as indicated in the response. Furthermore, my issue is the verbal agreement of the price in which ***** **** defended. Without the ****** ****** discount, the vehicle should have been listed for $18,400. On the documents, sales tax and additional costs are separated in the invoice. There is a clear $800 up charge to what was verbally agreed upon for Vehicle Price than what was placed on the papers. *****’s dishonesty in not being forthcoming with the price and slipping it into a contract without any communication is the grievance I am seeking compensation for. I request again to be compensated for the difference between the amount verbally agreed upon price and the slipped in price written in the contract.

  This business has continuously hidden behind paperwork and neglected to provide any reasoning about the misleading quotes ***** discussed with me. The $800 up charge was not communicated, leading me to believe the $18,400 price, rather than a price of $19,200. In my experience, the price set forth verbally should match the one printed on a contract, which was not the case in this instance. 

  Regards,
  
  
  
  ******** ***** 

  Customer Answer

  Date: 12/26/2023

  As it is, I have not seen the refund for the warranty I cancelled, which it is evident here on Dec. 13th that ***** would have it cancelled. 
  

  I saw that there are a couple others dissatisfied with *****’s service, as it is dishonest on multiple counts. I would just like to reiterate that ***** discussed and defended one price, without even discussing the additional up charge and signed me on for a warranty I explicitly stated I did not want. This is not to mention that I was told the car had a $500 feature already included on it. 

  Customer Answer

  Date: 12/26/2023

  As it is, I have not seen the refund for the warranty I cancelled, which it is evident here on Dec. 13th that ***** would have it cancelled. 
  

  I saw that there are a couple others dissatisfied with *****’s service, as it is dishonest on multiple counts. I would just like to reiterate that ***** discussed and defended one price, without even discussing the additional up charge and signed me on for a warranty I explicitly stated I did not want. This is not to mention that I was told the car had a $500 feature already included on it. 

  Customer Answer

  Date: 01/10/2024

  I wish to follow up that I last contacted ***** *. On Dec. 26, where he admitted to not having started the refund of the warranty when he initially stated it would be cancelled when I first requested it to be nearly a month ago. It has been two weeks of radio silence after I requested documentation. 
  

  I wish to reiterate all I want from this business is to have the $800 refund for the Vehicle Price mark up and the warranty cancelled. 

  Customer Answer

  Date: 01/10/2024

  I wish to follow up that I last contacted ***** *. On Dec. 26, where he admitted to not having started the refund of the warranty when he initially stated it would be cancelled when I first requested it to be nearly a month ago. It has been two weeks of radio silence after I requested documentation. 
  

  I wish to reiterate all I want from this business is to have the $800 refund for the Vehicle Price mark up and the warranty cancelled. 

  Customer Answer

  Date: 01/10/2024

  I wish to follow up that I last contacted ***** *. On Dec. 26, where he admitted to not having started the refund of the warranty when he initially stated it would be cancelled when I first requested it to be nearly a month ago. It has been two weeks of radio silence after I requested documentation. 
  

  I wish to reiterate all I want from this business is to have the $800 refund for the Vehicle Price mark up and the warranty cancelled. 

• Initial Complaint

  Date:08/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED A 2014 *** **** WITHOUT CATALYTIC CONVERTORS AND IMPROPER INSPECTION FO THE STATE OF PENNSYLVANIA WHICH IS ILLEGAL. FALSIFIOED DOCUMENTS CAUSING THOUSANDS OF DOLLARS IN REAPIRS, NO WARRANTY AND THE OWNER OF THE BUSINESS HAS TOLD ME I AM NOT ALLOWED TO ENTER THE PREMISES. THE VUHICLE WAS PURCHASED UNDER FALSE PRETENSES AND THE OPERTION OF THE VEHICLE WAS NOT ONLY UNSAFE BUT ILLEGAL IN THE STATE OF PENNSYLVANIA

  Business Response

  Date: 08/31/2023

  After reviewing this complaint and looking at the records. Vehicle was inspected and emissions performed and passed with PA inspection computer and emissions machine as per PA legal standard. After reviewing further notes, when customer visited our service center there were findings of an aftermarket TUNE and CHIPPED. This caused failure to the catalytic converters. Customer also did have a service contract but expired shortly before they visited the service center. 

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to autoproved in Sept,2022 I was in the market of looking for a new car me and my wife stopped in and dealt with ****** we then looked at a **** ***** 2012 she said this was a good car for us. we had a baby whom just got out the nicu he stated we needed a down payment we gave her 2,000 for the car we signed paperwork and left about a week later our tire came off on the highway and almost killed all three of us we called her and she told us to reach out to there garage whom wanted 150 dollars we went elsewhere and found that the tire baring was faulty and rusty after she told us everything was checked on on the brakes etc since we have got the car it's been major issues with it now 7months later the transmission is gone we can't even reverse which is dangerous for us we went to try an get a new car and that flat out sad no without another down payment and it's between us an the bank they new we needed a car and prayed on us because they knew the car was bad and I am at a loss i gave everything i had saved to get my family a car and to be told no without another down payment is hurtful what are we suppose to do now we are stuck paying on a car we are not safe in.

  Business Response

  Date: 10/16/2023

  Customer purchased vehicle 10/11/22. When the vehicle came into our inventory it went was reconditioned at our service department. We completed a multipoint inspection, replaced a front wheel bearing, replaced front brakes pads and rotors, brake readings at the time were 8 in the front and back. Tires readings were 9 in the front 10 in the rears. After delivery we have no record of any communication with the customer regarding a blown tire or a transmission after 7 months as stated on the complaint. 
  

  Respectfully, 
  AutoPROVED 
  

  
  

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trade a vehicle a 2016 ********** ****** perfect condition to upgrade to a better bigger vehicle 2019 ****** ***** sport less than 2 hrs of taking the vehicle out the lot the car stalled and stopped driving twice I took it back and they could not offer another vehicle now I have to wait for their mechanic to view it which I told them its the transmission I should be able to get a new vehicle with trading my working vehicle

  Business Response

  Date: 10/16/2023

  To whomever it may concern, 
  

  Customer purchased vehicle 5/23/2023. Customer stated her vehicle stalled shortly after taking delivery of the vehicle. Our service department scheduled an appointment for the customer 5/25/23. Customer drove the vehicle in, our technician performed a road test and scanned the compute of the vehicle and found no fault codes or stored codes. Customer picked up vehicle and we have no further communication regarding the issue stated. We are to believe the vehicle is driving in good condition. 
  

  Respectfully, 
  AutoPROVED 

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the first complaint the car got what I thought to be fixed. However when we had to take it in for inspection autorpoved and other mechanics elsewhere either refused to look at it or could not find out the problem as to why a light coming up on the dashboard was still coming up and it took over a month to get it to a mechanic who offered us waiver so that it could pass inspection. Not even a month after the vehicle started to stop suddenly, and can barely drive 15 minutes without a bunch of lights coming on and completely stopping in the middle of the road. I firmly believe that whatever autoproved did they did on purpose out of spite because on day I cried because I didn't have enough money to get the car back and the car after it was in the garage already for a week. They refuse to look at it just because it was taken to another garage after they put in parts that made the car worse and lied saying it was safe to drive and it wasn't. My personal life is now ruined because of these people and they have no sympathy. Saying that they refuse to look at it and that they and others at other companies can't figure out what the problem is. All I want is a car that works and is a safe to drive where I don't feel like I'm getting into a death trap every time I get in it.

  Business Response

  Date: 10/16/2023

  This customer did not purchase a vehicle from our dealership. Record shows that customer did inquire about a vehicle on 1/15/2021 but did NOT purchase. If the customer is writing for another party, we will need the accurate information to locate the records. 
  Respectfully, 
  AutoPROVED 
  
  

  Customer Answer

  Date: 10/16/2023

  Writing on behalf of ********** *******. 

  We reached out to another business to replace the throttle and still have evidence of the part that they used, which they said the car would drive okay with it but it did not.