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Business Profile

Tire Dealers

TireMart.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Important information

  • Customer Complaint:
    This company has informed the BBB that it will no longer respond to consumer complaints from the BBB.  BBB will still process complaints for consumers and suggests that consumers also file with the Office of the Attorney General at www.attorneygeneral.com.

Complaints

This profile includes complaints for TireMart.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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TireMart.com has 4 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These tires was purchased Wednesday 10/19/22 because they had a day guaranteed shipping well its now two days later and the tires havnt even shipped these people do not answer emails.. I also spent 2 hours on the phone today and still did not get a chance to speak with anyone... Tried the liv3 chat but still no one to help there either these people have over 1100 dollars of my money and I want my product or my money back asap... I have missed my dead for inspections dealing with these people

      Business Response

      Date: 11/02/2022

      We earnestly apologize for any and all unexpected delays!

      We always do our best to ship out every single Order as-advertised, which does include shipping them out within 24h business hours of the Order being placed.

      In this case, we did ship on the 20th, but sadly some local ***** delays occurred, leading to a later than expected pick-up.
      Combine that with a software issue that led to the Tracking Numbers not being provided, we can definitely understand your frustration.

      Naturally we do our best to reach every single Customer as soon as possible, but recent increases in incoming call volume have led to this situation where sadly we are a bit behind schedule and cannot reach everyone as soon as we'd like.

      We're taking measures to improve and adjust our service to help accommodate for this in multiple aspects.

      To that end we do apologize once more for the unfortunate communication issues and are happy to see that you have since received the Tires on the 22nd!

    • Initial Complaint

      Date:10/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for tires not shipped and cannot contact company. Not answering phone calls, emails or online chat. I feel like I was scammed out of my money.

      Business Response

      Date: 10/25/2022

      We can verify that your Order was placed on October 4th in the afternoon, requiring shipping on October 5th.

      Sadly, due to certain logistical delays, this was not fulfilled as expected, meaning that your Order was instead shipped on October 6th.

      Your Order was then delivered to you by ***** on October 9th, which is still within the usual 1-6 business day estimate.

      With that said, we do certainly apologize for not being able to ship out your Order on time as expected.

      Similarly, although we do regularly answer calls, online chats and emails, we're currently dealing with extraordinarily extreme amounts of incoming traffic.
      Despite our best efforts we simply cannot reach everyone as soon as we'd like, but we are of course taking measures to account for this and improve our current status.

      With that said, we do deeply apologize for any frustration caused and assure you that we're doing whatever we can to optimally meet all expectations and promises!

    TireMart.com is NOT a BBB Accredited Business.

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