Customer ReviewsforPinnacle Exteriors, Inc.

I was impressed with the coordination of all the services completed and how well everything has been communicated.

Had solar panels installed! They were very professional and proficient! Great customer support!

Sales rep was great. Installation crew was great. Everyone else is completely unprofessional. My solar panels were installed in September of 2018. I have been given the run around ever since about the completion of the paperwork for my energy credits. I can not get my energy credits without them finalizing the paperwork. Mike and Evan pass my phone calls back and forth. I get told to contact the energy bureau to get my necessary paperwork. I was told that it has to come from a solar company. Mike insisted that he emailed the paperwork. Not in my email. They are complete liars. They don’t want to do anything to resolve the issues just take everyone’s money for solar panels. Since I don’t have my necessary paperwork to get my energy credits, maybe they are stealing my money and getting my energy credits. So I contacted an attorney. They ignored the attorney’s request for the paperwork. I guess I will see them in court because I am losing money by not being able to sell my energy credits. They are completely unprofessional. DON”T USE PINNACLE EXTERIORS FOR ANYTHING. THEY ARE LIARS.

Great experience from day 1. The team kept me informed during the entire process. Installation was flawless. Looking forward to many years of producing energy. Highly recommend.

My wife and I were lied to about how much we would get back in taxes , witch was a tax credit, we had just retired, so we never understood about getting anything back in taxes. Then we were lied to about how much our monthly payments would be. We were told if we paid what we got in taxes to the loan company by the 18th month our payments would be the same as what our electric bill. We were completely lied to, to make a sale. We are paying a lot more per month than our electric bill was.

All workers showed up on time as they said they would. They were all nice and considerate. They explained everything to us as they were going. They were fast, about 5.5 hours from start time turning on the system. And before they left, they helped set up the app on the phone, showed me how to use it. We were very satisfied with the service.

Nice people and great service they did a great job with the roof and solar panels..I’m very happy with the company

I have been very satisfied with all aspects of the installation with all Pinnacle employees. The sales, office and installation portions of the project went perfectly with no problems.

It’s been a year and a half and this company has been a problem from the start. They ruined our patio when installing the roof and were only concerned when we refused to sign the paperwork for them to get paid. The panels didn’t work for over 4 months because the electric failed inspection due to their mistakes. We called everyday with no response. The salesman also assured us that our payment would stay the same as long as we paid our tax credit back to the loan, which was a lie. Our payment has just gone up $80 per month after we paid over $10,000 to the loan. Every time we called they either didn’t answer or didn’t call back. It is impossible to get in touch with them if you have a problem. When we were upset with how they destroyed our new patio, Brian told us, “let’s see if we help you when you have an issue”. And that was true because we had problems after and no one would help us. The Better Business Bureau should be investigating them. We talked to a few neighbors who have dealt with them and any who had problems said they had the same experience. They are taking advantage of people and government money. They are nice when they want you to buy and then are bullies when you have a problem. Anyone who goes with this company should hope they don’t have an issue.

The gentleman "Steve" was very "nice" man. But would not do hard Math. Again, very nice man. Talked about his scars and multiple accidents in motorcycles .He said he was a manager but didn't do home and was usually commercia so couldn't say exactly what Corporate would allow. It took about 3 hours for him to get to take pictures, no idea why his app doesn't need pics and is an open source APP. Took about 2 hours for him to place virtual panels, tho it seemed to to take less then a minute. Wanted to see a recent PECO Bill, most of mine are $89, biggest was $200. He figured my average is about $139 and the $139 bill to them should balance out the bill for 25 years. It would take me 25 years for it to balance "zero" for over $40k to install. BUT that they would help me finance with as bank charging an amount not disclosed until after signed. Also I should sign over the tax to them