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Find a Location

Empire Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Empire Property Management

      456 Union Blvd Allentown, PA 18109-3228

    • Empire Property Management

      PO Box 20721 Lehigh Valley, PA 18002-0721

    Business ProfileforEmpire Property Management

    Property Management
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Empire Property Management has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Empire Property Management

        456 Union Blvd Allentown, PA 18109-3228

      • Empire Property Management

        PO Box 20721 Lehigh Valley, PA 18002-0721

      Location of This Business
      456 Union Blvd, Allentown, PA 18109-3228
      BBB File Opened:
      2/13/2017
      Business Management
      • Ms. Kristina Travis, Company Contact
      Contact Information

      Principal

      • Ms. Kristina Travis, Company Contact

      Customer Contact

      • Ms. Kristina Travis, Company Contact

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/12/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I was a tenant at ************ in Easton, PA managed by Empire Property Management from February 15, 2022 to January 6, 2023. I ended my lease early due to numerous issues, which are listed below. I emailed the property management office asking for a meeting to discuss my concerns, which was ignored. - Opening date pushed back 4 times from November 2021 to February 2022 - In February, opening pushed back another 2 weeks to February 15, 2022. I had to move into a hotel. - Landlord refused to reimburse for all expenses during this time. Were reimbursed for hotel charges only. Would not reimburse for storage, additional moving charges, or meals. - Staff did not notify me I could move in until after 5 pm on February 14. Staff was ordered by management to ignore calls/emails from tenants until the property passed inspection. - My apartment didn't pass inspection, so I had to move into a different apartment. Was notified at 8:00 p.m. February 14. - Communication with Empire is through the email address [email protected] or through text numbers that cannot be responded to. Do not have a contact person's name, number, or email. - Elevator onsite was not functional for 9 months. - Numerous maintenance requests cancelled or reported as completed when ignored. Final maintenance request ignored for 2 months and fixed after vacating. - Repeated fire alarms due to issues with electrical system at all hours. - Only kitchen drawer does not open fully as it hits the oven door handle. After waiting 6 months, issue was listed as a "design flaw" - Illegally charged me $73.15 for maintenance charge after the maintenance person could not duplicate the issue with my heater. This was eventually credited. While my request is to be reimbursed for the remaining $740.38 of moving expenses caused by Empire’s delay in opening, my major concern is bringing these issues to light so future tenants may be spared my experience.************************* ************ *******************

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chari D

      5 stars

      10/26/2022

      Lea sent her maintenance guy Luis he was great fixed the window in less than 10 minutes my window literally fell apart and I was worried over night someone can possibly enter my home thank god for empires 24/7 maintenance Thank you Lea &Luis

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