Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #********* Frequency of delivery:-Morning Call Product:Information not available The status of your subscription is:Stopped Subscription Kind:I was charged again on May 5, 2025 for a purchase May 6, *************************************** 7699 Herfe is what my account reads when I log into Morning call Calls go to the Phillipine's and they hang up on you when you question the charge Standard Billing Your next payment i $0.00 ( )Current Payment Method Type:Credit Card You are enrolled in eBilling **************** When click View **** A red pop up says that I have access to this page ** course, I do not. I do not have a subscription nor did I purchase one This is a recurrent problem of unauthorized use of a CC

  Business Response

  Date: 05/22/2025

  May 22, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with your Morning Call digital only subscription. 
  
  The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, where applicable.   After reviewing your concern and your account information, a second Account ********* was located associated with email address ******************** which was started online effective November 4, 2024. This online order was processed thru our website of which the credit card information was inputted for processing at time of sale. Multiple accounts are not uncommon as we have businesses who require multiple subscriptions for Morning Call digital access.  In the interest of fairness, due to your feedback, I have cancelled this account and processed a credit adjustment as well as a full refund in the amount of $23.96 back to your credit card due to your feedback. This refund will be applied back to your credit card charged within the next ***** business days due to standard processing times. This refund was discretionary and processed even with our no refund policy associated with your Morning Call subscription.

  
  For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  

  In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning ********************************** at ************.
  
  Thank you,
  ******
  Executive Resolution Center

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not receiving the daily newspaper I paid for (paper was not received on 5/2/25, 5/3/25, and 5/5/24). On 5/4/25, the paper was delivered at 1:30 PM & found in my neighbor's driveway. It has been reported 3 times and nothing has been done. Talked to customer service but there is no resolution other than being told I will be issued a credit which does not even seem to appear on my account. My subscription is due to renew on May 26, 2025. The Morning Call already cashed the payment for the renewal which has not started yet but due to the current problems of not receiving the paper I paid for, I do not want to renew and want to cancel the upcoming renewal that has not started and would like to receive a refund for the amount of $526.99 that was paid for the upcoming renewal since they can't deliver the product as paid. Others in my area were told the delivery person quit so the paper can't be delivered. Yet, upon calling customer service, all they say is the form response of they will tell my delivery person. However, there apparently is no delivery person to tell. The Morning Call should be aware of this problem but does not provide any notification and I have to call every day my paper is missing and am only offered a credit which I don't receive. If I ask to have a paper delivered due to missed delivery, the paper doesn't arrive. I have been a customer for about 45 years and also had a similar problem last year. Delivery problems have become an ongoing issue with no resolution. **************** said they will only cancel my subscription in August after the renewal stops. But yet the renewal has not started not and the newspaper is not even being delivered under my current subscription. I am tired of poor customer service, not receiving the newspaper I paid for, and just would like a refund for the amount of $526.99 for the upcoming renewal which does not start until May 26, 2025 since they can't delivery the paper.

  Business Response

  Date: 05/21/2025

  May 21, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with your Morning Call home delivery subscription. 
  
  The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, where applicable.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** of which extended the paid thru date on your subscription.  Due to your feedback, and as per your request processed by **************** during your contact on May 5, 2025, your subscription has been cancelled effective May 12, 2025. A refund check  in the full payment amount plus of $531.05 has been processed on May 13, 2025 of which will be received within the next ***** business days due to standard processing times and **** mail timetables. This refund was discretionary and processed even with our no refund policy associated with your Morning Call subscription.

  For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  

  In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning Call **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center

  
  

  Customer Answer

  Date: 05/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a subscriber to their newspaper. I am supposed to receive it on Thursday and Sunday. I paid by check $68,which was cashed on March 4th. Ten dollars of that was a tip for a carrier I obviously don't have. I have not received a paper since late February. I have called 4 times and spoken with a representative. I also emailed and private messaged. I have been told the matter would be addressed,yet I still have not received a paper. I would like a refund and to cancel. Per ******** comments,I am not alone with having this issue.

  Business Response

  Date: 04/29/2025

  April 29, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with your former Morning Call subscription.
  
  The information and feedback you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** during your contact. After reviewing your concern associated with your former account ********* during your ****************** contact your subscription was cancelled as per your request effective April 10, 2025. Even with our no refund policy, a refund has been processed of your total last payment in the amount of $68.50 which was processed as a refund check as we received your payment by check.  Please allow ***** business days for this refund to be processed due to standard processing times and local **** mail timetables.
  
  If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************ during our scheduled business hours.
  
  
  Thank you,
  ******
  Executive Resolution Center
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration regarding a billing dispute and unwanted subscription charges. Despite explicitly declining the subscription service during a telemarketing call, I was still subscribed and subsequently ********* avoid any negative impact on my credit score, I reluctantly paid $15.86. However, I have now received another bill for $37.85. This situation is unacceptable, and I request immediate resolution and cancellation of any further charges.Additionally, please I want to remove my phone number from the telemarketing list to prevent any future unsolicited calls.

  Business Response

  Date: 05/12/2025

  May 12, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with the Morning Call.
  
  The information and feedback you provided within this complaint as well as former account is being reviewed and proper course of action will be taken, if applicable. After reviewing your concern(s) associated with your cancelled Morning Call Account *********, in the interest of fairness associated with your feedback, I have processed a full refund of your prior payment in the amount of $15.86 back to your credit card charged.  Please allow ***** business days for this refund to be received due to standard processing times associated with this circumstance. Also, you can disregard any prior bill statements as they would no longer be valid due to this adjustment and refund. Your phone number has been designated as "Do Not Call" due to your request.
  
  For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  

  Once again, our sincere apologies for any inconvenience associated with this matter. In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning ******************************** at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  
  

  
  

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe to the Morning Call newspaper for 7 days a week delivery. Our newspaper carrier sent us a note on March 8, 2025 saying they were giving up their route on March 16. I have not received a newspaper since March 16. I have called customer service 6 times and each time was told my newspaper would come the next day. They also said they would investigate why it was not being delivered. I emailed customer support 4 times and was told the same thing. Thus far, I have not been told why I have not received the newspaper. I asked to cancel my subscription and get a refund and was told that was not allowed. If they cannot honor the agreement to deliver daily I should get a refund (I just paid for 3 months at $140 on March 14).

  Business Response

  Date: 04/18/2025

  April 18, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with the Morning Call. Thank you for being a long-time valued subscriber.
  
  The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** of which extended the paid thru date on your subscription. Also, it seems that a vacation hold has been processed for the dates of a stop date of  April 6th with a start date May 4th so deliveries would not be received at this time until your restart date.
  
  I tried to contact you by phone but reached your voicemail therefore **************** will contact you again within the next 5-7 business days to obtain any further delivery confirmation. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning Call **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

  Customer Answer

  Date: 04/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23161319
  
  I am rejecting this response because: I placed vacation hold because I was getting the run around from customer service that they were investigating. I still have not heard why we did not receive newspaper from March 17 until April 5. I grew tired of having to report a missed newspaper every day.  This all started after our previous delivery person and I was never told what resulted from investigation. 
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/02/2025

  May 2, 2025

  Once again, sincere apologies regarding any inconvenience or misunderstanding associated with the Morning Call. Thank you for being a long-time valued subscriber.
  
  The additional information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** of which extended the paid thru date on your subscription. Also, it seems that a vacation hold has been processed for the dates of a stop date of  April 6th with a start date May 4th so deliveries would not be received at this time until your restart date.
  
  I tried to contact you again by phone but reached your voicemail. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning Call **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center

  Customer Answer

  Date: 05/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23161319
  
  I am rejecting this response because: they have never told me why my newspaper was not delivered and I do not have any voicemails from the Morning Call. I put the vacation hold on the newspaper because I had to reach out every day about my missing newspaper.  I was told multiple times they were investigating but was never given a reason. Very poor customer service and i would not recommend anyone subscribe.
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/11/2025

  My vacation hold was up on May 4 and we are still not receiving the newspaper.  I went online to file a new complaint for all of missing deliveries over the past week and my account is locked.  I placed the vacation hold hoping they would find a new delivery person since I have not received a newspaper since March 16 and Morning Call refused to refund my subscription. They claim they have left voicemails but there have been no calls to my phone and when i call to complain I get the same runaround that they are investigating.  I am 78 years old and cannot read a newspaper online with my bad eyes.  This is why I paid $140 for a print subscription and i paid right before they stopped delivering in March.  I have never been told anything about the result of their investigation but there is no reason whatsoever for my newspaper not to be delivered other than they have no one to deliver in the area.  I want a full refund since they cannot honor our original contract to deliver a newspaper to me 7 days a week.

  Business Response

  Date: 05/14/2025

  May 14, 2025
  
  Once again, sincere apologies regarding any inconvenience or misunderstanding associated with the Morning Call. 
  
  The additional information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries in addition to your vacation hold had been processed by **************** of which extended the paid thru date on your subscription.  It seems you cancelled your account with **************** during your contact dated May 13, 2025 effective Wednesday, May 14, 2025. Due to this circumstance, even with our no refund policy, a full refund of your last payment in the amount of $149.50 has been processed. This refund will be applied back to the credit card charged within the next ***** business days associated with standard processing times.

  For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  

  I tried to contact you once again by phone at the phone included on this email as well as your former subscription but reached your voicemail. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning Call **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received the morning call for April 1,2,3. We contacted the Morning Call. They assure us we will get the paper. Subscription is paid for 6 more weeks. We seem to be at their mercy. We ask who can we call -no response. We asked for a call back from the Morning Call- not happening, They said someone would.. no trust no paper,

  Business Response

  Date: 04/18/2025

  April 18, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with the Morning Call. Thank you for being a long-time valued subscriber.
  
  The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** of which extended the paid thru date on your subscription. Also, in the interest of fairness due to your dissatisfaction, I have processed two weeks of delivery service which have extended the account's paid thru date accordingly.
  
  I tried to contact you by phone but reached your voicemail therefore **************** will contact you again within the next 5-7 business days to obtain any further delivery confirmation. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning Call **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 6 months in advance for a paper to be delivered to our home in our *********** the last month I have called them and emailed them to report a delivery problem....missing paper. I called approx 20 times and its all on file.I've even talked to supervisors and still no paper. All I hear is that they will get to the bottom of why we aren't getting our morning paper. I get 2 options when I call to report a missing paper. One is to have it redelivered or a credit. I use to ask for redeliver but then still would never get that...so now I just ask for a credit. We have been a customer for 35 years and this is unacceptable. I also called to complain that they use to deliver the paper off my driveway into the *****. I'm elderly and its hard for me to walk in the brush to get my paper. All I want is our paper to be delivered in the morning every day and in my driveway. It's not rocket science. I asked them why is this happening and all they say is that they are looking into it and nothing ever happens. This last week I haven't had a paper delivered at all and I paid 6 months in advance. Hope you can help to resolve this. My husband is handicap and enjoys reading a HARD copy of the paper every morning with his coffee at the table.

  Business Response

  Date: 04/09/2025

  
  April 9, 2025
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Morning Call subscription. Thank you for being a long time subscriber.
  
  The information you provided within this BBB complaint and your feedback is being reviewed and proper course of action will be taken, if needed.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** of which extended the paid thru date on your subscription. The local Distributor has been advised to review this matter with your delivery person in order to ensure you receive your newspaper deliveries to your satisfaction. Also, in the interest of fairness, I have processed two weeks of delivery service which has extended the account's paid thru date accordingly.
  
  Thank you for speaking with this week to obtain further feedback and I will be contacting you again to confirm any further delivery expectations within the next 5-7 business days.
  
  If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning Call **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  
  

  Customer Answer

  Date: 04/15/2025

  Thank you for addressing this issue.  I'm still having delivery issues.  I still do not get the paper every morning but I did receive it twice in a week which is better than nothing but not acceptable.  This morning I did receive a paper and it was not put in a plastic bag. therefore it was damp/wet.  I hope the Morning Call will follow up with me to verify I'm receiving the paper daily in the driveway. 

  ******* ***** did call me to discuss the matter and said she will call back on Monday and I still have not heard back from her.  

  I saw on ******** numerous customers have the same issue as myself.  I told them all to contact the BBB like I have and hope they get some answers too.  It's very frustrating the service we get from the Morning Call.

   

  Customer Answer

  Date: 04/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23080769
  
  I am rejecting this response because again I have not received a paper ALL WEEK AGAIN and the week before it was a hit or miss if I got the paper.

  I can understand missing one paper but this is ridiculous.  When will their distributor fix the problem.  I've been having issues on and off since November.  UNACCEPTABLE

  
  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted a subscription offer received in the mail from the Morning Call for home delivery of their Thursday and Sunday editions. My first delivery was to be on Thursday, February 13th. The paper was not delivered to my home. I called their **************** who processed a credit for the missing paper and assured me they would look into the situation and I would receive my paper on Sunday, February 16th. No paper was delivered. The same process of calling **************** and requesting a refund was followed on these dates: 2/16, 2/20, 2/23, 2/27, 3/2. ( For three of these calls I asked and was connected to a Supervisor. ) I continued not to receive the paper delivery on 3/6, 3/9, 3/13 and 3/16. I filed complaints online regarding the missing papers and asked for credit. As there was no resolution utilizing the company's **************** Center or their online complaint filing, I mailed three letters asking for someone to take ownership of this issue: 3/9, 3/13, 3/16. To date no one has communicated with me. All I want is the receive the home delivery of the paper on Thursday and Sundays as the offer they made to me stipulated.

  Business Response

  Date: 04/02/2025

  April 2, 2025
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Thursday and Sunday print home delivery and 7 day digital service Morning Call subscription. 
  
  The information you provided within this BBB complaint and your feedback is being reviewed.  The information regarding your customer experience is acknowledged and proper course of action will be taken, if needed.    Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. The local Distributor has been advised to review your ongoing delivery concern and begin delivering your Thursday and Sunday newspapers. Your missed deliveries have been processed which have extended your subscription's paid thru date accordingly associated with your Thursday and Sunday print deliveries.
  
  Customer Service will be contacting you directly within the next 7-10 business days to confirm your Thursday and Sunday deliveries are being received as scheduled. In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning ********************************** at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  
  
  
  

  Customer Answer

  Date: 04/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov ********************************** *******. A gentleman was at a table offering boscov gift cards for a free trial subscription to the morning call. He said after the trial, if you no longer want to receive the paper, you can cancel.We agreed. Fast forward, we have NEVER had a morning call delivered to our home to this present day.The charges to our bank account started Jan. ********* Feb there was no money taken. So I assumed it was done?Nope! They took from our account March, 2024, then again nothing in April.Then they took money in May, nothing in June. Then they took money from our bank account July, Aug, Sept, Oct, Nov, Dec, Jan ,Feb and This past March 11th. The dates always very, the amounts went from $7.92 to $10 to $11.08 to $11.92. (Still never received a newspaper btw) I called a few months back and the women tried to get me to continue the subscription. I told her no and I never got a paper. She said someone will email me to take care of the situation. Nope, never happened! I called this past Tuesday expressing I do not give permission for money to be taken and I never recieved a single newspaper! She said she would cancel and have billing contact me in 24 to 48 hours. It's over 72 hours. I would like the $122.68 taken from me for a paper ***** took the time to deliver. And there best not be another deduction to my bank account come April. I am truly baffled how funds can be taken for a service or product not received. Is there even a morning call paper person in my neighborhood??

  Business Response

  Date: 03/31/2025

  
  March 31, 2025
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Morning Call Thursday and Sunday print home delivery along with unlimited digital access subscription. 
  
  The information you provided within this BBB complaint and your feedback is being reviewed and proper course of action will be taken, if needed.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed as no missed delivery complaints were processed on your account. During your **************** contact dated March 11, 2025, **************** was able to cancel your subscription as requested. Also, in the interest of fairness due to your dissatisfaction even with our no refund policy and terms and conditions, I have processed a refund back to your credit card charged for all payments processed during the duration your subscription was active for delivery service from dates of service December 28, 2023 thru stop date of March 13, 2025 which would be a total amount of $122.68. This refund will be applied back to your credit card charged within the next 30 business days due to standard processing times. 

  For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled. Also reflected is our refund policy associated with all subscriptions.
  
  In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning Call **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  
  

  
  

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stopped receiving the newspaper over six weeks ago. Five calls were put into the number provided. ************. Each time I was told that an escalation would be put in and the issue would be resolved. It has not. On their website you can submit feedback to customer service. I have done this no less than 15 times. An equal amount for escalating a no delivery issue. I have even emailed billing and have only received two robo replies that my issue was being addressed. At this point I consider this theft of services. I have never been treated this poorly by any other company.

  Business Response

  Date: 03/31/2025

  
  March 31, 2025
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Morning Call home delivery subscription. 
  
  The information you provided within this BBB complaint and your feedback is being reviewed and proper course of action will be taken, if needed.   Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed but I have processed additional credits as the last complaint reflected on the account was March 8, 2025. I have processed a credit adjustment of the outstanding balance due in the amount of $53.04 due to this delivery concern. Also, in the interest of fairness due to your dissatisfaction, I have processed two additional weeks of delivery service which have extended the account's paid thru date accordingly.
  
  I tried to contact you by phone but reached your voicemail. In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Morning ********************************** at ************.
  
  Thank you,
  ******
  Executive Resolution Center