Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked into this hotel(06/25/24) for my son birthday and paid it online. I check in everything was fine I sign the deposit form and all was well. I check out at night and go to retrieve my $100 cash deposit I'm told because two towels was dirty they will keep $55. For two towels and was told to call the manager in the morning. So I told them I want my towels until the morning because technically I paid for them. I was never given a paper regarding towel prices or they keep money for towels to begin with. When I told him that he said he didn't have to show me that which I think is purposely done to keep people money. I wasted soda I cleaned it with a towel if I had known I would have used a tissue. He refused to refund my money I would have been ***** to pay even $10 but $55 for a wash rag and a hand towel is ridiculous not even two full towels this business is taken advantage of people. Once I'm leaving I asked for the picture of the prices for towels and he gives me a photo on my phone that I was allowed to take. Which shows there is no paper showing guest they money will be taken for a towel.

  Business Response

  Date: 07/11/2024

  Case #: 21903051
  Hotel Site #: 46472
  Customer Care Case #: ********

  Dear Contact:

  Thank BBB you for notifying our office of the concern filed by *************************** at the ******** by Wyndham property in Allentown, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation.The general manager will contact the guest on or before July 15, 2024. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  
  *****
  Liaison,Customer ********************** & Resorts

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* trip #: ************** Cost: $339.65 Location: Days Hotel by Wyndham Allentown Airport / Lehigh Valley; 3400 Airport Road, Allentown, PA 18109 Dates: May 6 – May 11 General Manager: ******* ***********; Email: ********@dayshotelabe.com I regret to inform you that my experience not only involved severe issues at the hotel itself but also included highly unprofessional and disrespectful behavior from ********* representatives. Upon arriving at the Days Hotel, I was confronted with a multitude of disturbing issues that significantly impacted the quality and safety of my stay. These issues included the presence of bed bugs in the hotel room, bugs on the lamp, blood on the sheets, and the provision of used towels. These unsanitary and unacceptable conditions not only compromised my health and well-being but also violated the trust and confidence I placed in ********* as a reputable travel booking service. Additionally, I discovered a severe lack of security measures at the Days Hotel, as other customers had the ability to open my hotel room door. This blatant breach of security not only left me feeling unsafe and vulnerable but also raises serious concerns about the hotel's duty to protect the privacy and safety of its guests. In an attempt to resolve these issues, I reached out to the general manager of the Days Hotel, who initially promised a refund for the entire duration of my reservation. However, to my dismay, this promise was later redacted, and I was only provided a refund for three days. It is crucial to note that I did not stay at the hotel due to the deplorable conditions and numerous problems encountered. Thus, the partial refund provided by the general manager does not adequately address the inconvenience, distress, and financial losses I incurred as a result of this experience. Furthermore, I am deeply appalled and disappointed by the unprofessional conduct exhibited by ********* representatives when I attempted to seek assistance and resolution for these issues. On multiple occasions, I called *********'s customer service line, only to be met with representatives who consistently hung up the phone and displayed a complete disregard for my concerns. Additionally, I overheard laughter and mockery in the background, which is wholly unacceptable and unbecoming of a company that prides itself on providing customer support.

  Customer Answer

  Date: 06/01/2023

  Complaint ***********
  
  Date Filed: 5/17/2023
  
  Hello,
  
  I was able to get a full refund for this incident.
  
  Warmly,
  **********************

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against the owner *************************************. I am a 15 year ******* Rewards member and stay at their properties all over the *****, ******, Domincan Republic. I stayed at the Allentown hotel the night of April 1st. I was given a room directly outside the gym with noise throughout my stay and I did not complain. I'm a long time ******* customer. I was charged an additional fee of $80 because there was a small amount of makeup left on the pillow case. I want to be reimbursed as this is exorbitant and almost fraudulent to charge a long standing member $80 for one pillow case. I feel this is abusive and fraudulent. My member fee for the stay was $101.33. I was charged $181.33.

  Business Response

  Date: 04/14/2023

  *** **** ** ********
  ***** **** ** *****
  ******** **** **** ** ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *************************** at the Days Inn by Wyndham property in Allentown, PA. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

  
  Once again, we apologize for any inconvenience this may have caused.

  
  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************
  
  
  
  *******
  Liaison, Customer Care

• Initial Complaint

  Date:11/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  checked in 11/10/22 at approx 9p and I had to check out 11/12/22 by 12. The bridal suite I paid for those nights $580.80 was disgusting, old, the staff have poor customer service, the cleaning staff did not clean my room properly and there was stuff that came out the jets of the ******* that made me itch and irritable-thats health code violation. A Fire hazard because there was aluminum foil where the light bulb is supposed to be. And safety codes violated because I almost fell in both tubs and bad because they're broken.

  Business Response

  Date: 11/16/2022

  BBB Case #: ********
  Hotel Site #: *****
  Customer Care Case #: ********

  Dear Contact:

  Thank you for notifying our office of the concern filed by ************************ at the Days Inn by Wyndham property in Allentown, PA. 
  

  We sincerely apologize that your expectations of Days Inn® by Wyndham’s high standards of guest service were not met. We appreciate the time you took to let us know where we need to improve.
  The Days Inn® by Wyndham chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customer’s expectations. This is to advise you that Days Inn® by Wyndham is solely the licensor of the Days Inn® by Wyndham trademarks and service marks to independently owned and operated Days Inn® by Wyndham guest lodging facilities and is not involved in the day-to-day operations or management of this facility. 
  As a gesture of goodwill, we would like to offer you 15,000 Wyndham Reward points -- enough for one free night{s} or a highly discounted nights at any Wyndham Rewards hotel worldwide.  If you have yet to enroll in Wyndham Rewards, you can do so ***************************************************************************

  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.
  

  Again, we thank you for bringing this issue to our attention.

  Melissa
  Liaison, Customer Care
  Wyndham Hotels & Resorts, Inc.
  Office: ************

  Business Response

  Date: 12/19/2022

  BBB Case #: ********
  
  Hotel Site #: *****
  
  Customer Care Case #: ********
  
  Thank you for notifying our office of the concern filed by ************************ at the Days Inn by Wyndham property in Allentown. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************
  
  Michele
  Liaison, Customer Care
  Wyndham Hotels & Resorts, Inc.
  Office: ************

  Customer Answer

  Date: 12/19/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:the property manager wrote the following (attached)
  
  Regards,
  
  ************************