We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Generators

Automated Home Generators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Generators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have waited 2 months today for a refund. When we have the check for $2372 and it has cleared the bank, we will then be satisfied to settle our case.After he cancelled he refused to refund my deposit. I told him I felt we should only have to pay for the $210 permit he pulled. That leaves me a refund owed of $2,512. We haven't heard from him in over 5 weeks.

    Business Response

    Date: 08/05/2024

    This story is not totally correct. In the fall, I made extra time to again go to the site. I did request final grading to place the generator. That did not happen, and new seeding of the lawn was done. I did not want to jeopardize his new lawn. after a unsettled winter, i pushed off to spring with the concerns of ruining his new lawn. In spring i made one cancellation due to weather. The second cancellation was done by the homeowner, three days prior based on forecast. I did request he not due that due to relatability of weather forecast. He insisted and I had to allow more time to schedule work for the installation crew. By the way it gave .06 inches of rain that day. At this point I asked the homeowner to not do any more cancellations and Automated Home Generators would do any future cancellations. we rescheduled and it was again cancelled by the homeowner on hour before the start of the job, who told us not to step on the property. It did rain .5 inches the night before. I stated we lay covering down in the home to prevent any spread of dirt, but he was eminent about cancelling. This again cause a major hardship as now the install crew scheduled had no work for the day and caused hardship for me to pay them as they were prepared to leave for the job. after further thought, i informed the homeowner that I am now refusing the job due to the difficulty of the scheduling, which i started this project with him two years prior. I was honoring the pricing for him with no increases of material cost that I incurred. I also said I will return his deposit minus $350.00 for processing fees and permit costs and he can search for another company to perform his installation. He rebuked and threatened legal action on me. I am willing to refund his complete deposit minus the $350.00, which he was notified of. I can be reached at **************************** for any other responses.

    Respectfully submitted.

    *****************

    Business Response

    Date: 08/08/2024

    Gracefully refunding the deposit which was first discussed. In the mail as of 8/8/24

    Customer Answer

    Date: 08/12/2024

    Please tell him to mail the payment to us asap.

    Customer Answer

    Date: 08/29/2024

    How can i change this to resolved as it has been.

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/14/2021, signed contract, paid deposit of$2,460.00, for Home Generator to be installed by July 2022. On 8/19,8/23,8/24/2022, called to see when product would be installed, finally spoke to Donald S******, owner of Automated Home Generators, he stated he did not get the permit to install and could not answer to when he might receive the permit, his tone in the conversation made me feel like I was going to lose my deposit. I asked for the deposit back and he stated he wanted $150.00 for work he did not do. He sent a check for the deposit amount minus $150.00. I will not cash this check until i hear from someone from the BBB, I feel this is a very poor business practice. Waiting for 8 months not hearing from him, he should pay me interest on the deposit he received from me.

    Business Response

    Date: 09/08/2022

    To whom this concerns. I had a conversation with **. *************;about his concerns. I explained to him that after a lengthy delay in shipment of his generator that was beyond my control, that I had the unit in inventory. I also explained that I have been trying for weeks to get the proper information to apply for a building permit to install his generator with no response from his municipality after leaving several voicemails. I gave him an option that he may now attempt to secure a building permit for this installation or send me a signed paper releasing my company of any liability in securing the permit. He was not satisficed with that and demanded a refund of his deposit. I told him it was after the three business days as stated in his signed contract, but that i would refund his deposit minus $150.00 dollars. He did agree to this and I refunded him within three business days of his deposit as agreed minus $150.00 for the time and efforts that i put into this. I thought this to be the better action than to press the issue of Breach of Contract due to the fact he cancelled well after the three business days of the signing of the contract and was better to let go the unhappy customer.

    Don S******

Automated Home Generators is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.