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Business Profile

Dumpster Services

redbox+ Dumpsters of Lehigh Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you are looking for a dumpster, do NOT go with redbox+ Dumpsters in the Lehigh Valley.We ordered a 20 cubic yard dumpster for 5/13 for $475 (original price $495 -$20 online order discount). The dumpster arrived on the day scheduled 5/16 and was picked up on the day scheduled 5/20, aside from that... Not a good experience. I would not recommend, there is false advertising and information shared, plus terrible customer service.They delivered a dumpster with a portajohn (which was locked-so it was not used), and which we did not need or order - because the size of the portajohn is taken out of the overall dumpster size.The dumpster had trash still in it when delivered. When we measured the outside of the actual dumpster portion, it measured roughly 17 by 4 by 7 (if we were generous) = <18 cubic yards. I reached out to customer service via text on 5/18. They offered $20 back. The difference between the 15 yd and the 20 yard was $75-$100. I asked for $40-50 refund, because now I couldn't fit in it what I had hoped and had to figure something else out after going through the effort to get this delivered.They ignored my request. I asked for a manager to call me, they ignored that as well.I waited a few weeks with no communication and reached out again on 6/2. Now, they said my weight was over by .1 (they never communicated this?) And the manager looked at it, and "just didn't charge me" the $13. I asked for a manager to call me again. The customer service rep told me that a manager would not call me. I asked for the customer service person's name. They ignored me.There are many choices for dumpster service in the Lehigh Valley, choose someone else who actually cares about their customers and their managers are willing to actually talk to customers.

    Customer Answer

    Date: 08/10/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by redbox+ Dumpsters of Lehigh Valley regarding complaint ID ********.

    Regards,

    *********************

redbox+ Dumpsters of Lehigh Valley is NOT a BBB Accredited Business.

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