ComplaintsforCityline-Hamilton Builders LLC
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Complaint Details
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Initial Complaint
11/18/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hired this business after my home was involved in a fire, put deposits, paid money...as of the last 2-3 weeks minimal to no work has been done on my house. My move in date was suppose to be today 11/18 and I have not heard back from anyone from this company after several emails to the property mgmt amongst others in the office and phone calls to the owner Tom!Business response
11/30/2022
As with Fire Insurance Claims, we are sometimes at the mercy of the insurance carrier for approvals and payments and inspections The insurance carrier has most recently released additional funds to resolve the claim which in turns allows us to complete the scope of repairs. The repairs have been made and are 100% complete. The insured will begin to have her personal belongings reset in the home starting tomorrow 11/30/2022.
Please note Cityline has communicated via direct conversation with the insured the day of the complaint and has continued to communicate with the insured during the entire process of this claim.
We pride ourselves on keeping our clients happy and well informed. Please note their are 4 other properties that are fire damaged as well that have not even begun to conduct any work. We encourage you to drive by the location to see the progress and completion we have made.Customer response
12/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.