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Business Profile

Floor Resurfacing

Conan Epoxy Surfaces

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Resurfacing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the treasurer at ****************************************** in Hellertown, PA. In late April our church contracted with Conan Epoxy Surfaces to install an epoxy floor in the fellowship hall. The cost was $11355. We paid the full amount on the last day of installation, believing the job was done. A few days later we noticed the floor was still very rough and unsafe, not smooth like promised. We contacted the owner, ***********************, and explained the condition of the floor was not what it should be. He proceeded to tell us we didn't know what we were talking about, he did everything right and that the floor was finished. After numerous calls to get the unfinished floor fixed, his partner (wife ***************************) came to the church to see the floor. She agreed with us that the floor required further work and they would finish the job. This was in late May. We have not heard from them since early June and all of our attempts to contact Conan through calls, texts and email go unanswered or undelivered. They not only have refused to finish the contracted and paid job, but seem to ghosting us in hopes we just go away. The church has sought out a floor professional to advise us on moving forward. He has recommended a complete removal of the Conan floor and to start over with a different contractor. Our church cannot afford to simply toss away $11K. We are hoping the BBB can make contact with *********************** of Conan Epoxy and help get our money back so we can get a new floor done. We have had to cancel or relocate all of our service projects because of an unusable, unsafe fellowship hall. We have also lost about $3000 in cancelled fundraising events.

    Business Response

    Date: 08/17/2023

    The real owner of the business has left town, and the business is no longer solvent; however, *********************** is offering to help fix the situation if the business chooses to accept. 

Conan Epoxy Surfaces is NOT a BBB Accredited Business.

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