Complaints

This profile includes complaints for Kenny Ross Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kenny Ross Automotive Group has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kenny Ross Automotive Group

  104 Blackhills Rd Adamsburg, PA 15611

• 

  Kenny Ross Automotive Group

  22010 Perry Highway Zelienople, PA 16063-8702

• 

  Kenny Ross Mazda

  11333 Route 30 North Huntingdon, PA 15642-2708

• 

  Kenny Ross Ford South

  3200 Library Road Route 88 Castle Shannon, PA 15234

• 

  Kenny Ross Automotive Group

  11299 State Route 30 North Huntingdon, PA 15642-8033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2011 Jeep Wrangler Sahara Unlimited at the end of March 2024. Purchase price was around $16000 plus (WARRANTY), tax and title I financed around $23000 with *************** ***** ******* was the original financial officer at Kenny Ross Subaru (who completely screwed up on my purchase agreement). We were experiencing problems with the Jeep the first day we brought it home! Sometime within the next month after constantly trying to contact ANYONE at Kenny Ross Subaru I was told by **** ****** (the new Financial Officer) that ***** ******* was no longer employed at Kenny ****. We thought we had gotten the purchase agreement mistakes taken care of and at the beginning of May 2024 we were told to drop off the Jeep and repairs would be made. Kenny Ross Subaru had my Jeep from May 2024 to December 2024 supposedly doing numerous repairs! I have documentation of brake repairs, heater core, THREE TRANSMISSIONS, back up camera, front axel and u-joints, etc., etc.! In January we had to take the Jeep to Morgantown CDJR for the THIRD TRANSMISSION! We have been fighting with (****** ******* from Kenny Ross Subaru) for over 15 months to get our car back (IN WORKING ORDER)! Today is Saturday 5/31/24 and my Jeep is back at ********** CDJR requiring over $10000 in additional repairs and Im having to fight to get my warranty to cover ANY OF IT!!!!! I have documentation in the form of repair orders, emails, text messages, voice recordings, etc of all the issues we have been dealing with! I HAVE PROOF THAT KENNY **** EVEN FORGED MY SIGNATURE ON PAPERWORK! We have tried to seek legal counsel but can not get anyone to take us on because the car is a 2011. I am stuck paying for a car I cant drive and Im being CONSTANTLY LIED TO BY ****** *******, Kenny ****, and GWC WARRANTY!

  Customer Answer

  Date: 06/03/2025

  ADDITIONAL INFORMATION:
  
  Vehicle was purchased on 3/29/24. Had problems with purchase agreement because of ***** *******. May of 2024 we were able to drop off the Jeep for repairs covered by Kenny **** and the extended warranty we purchased. Did not get the Jeep back until December of 2024. Have print outs of all work that was supposedly done during this (8 month period). During this time even more issues were caused by Kenny ****! Damaged our back up camera, somehow cut the wire for our GPS/satellite radio. In January of 2025 we had to take this Jeep to Morgantown CDJR for the (THIRD) transmission. Originally was dealing with ***** *******, ****** *******, and the center manager ***** *****. ***** ******* and ***** ***** are no longer with Kenny ****. We have been FIGHTING with ****** ******* for almost 18 months trying to get Kenny **** to adequately repair our vehicle (as promised and covered by our warranty)! We have hand written paper from ***** ******* explaining what was covered under the 3 year ****** mile extended warranty but now (NONE) of those things are being covered. We have work order paperwork, text messages, emails, recorded phone conversations and voicemails all showing that we have been getting jerked around for over a year! Today is Saturday 5/31/25 and my Jeep has been setting at ********** CDJR for over two weeks in need of over $10,000 in repairs, most of which were issues that were (SUPPOSEDLY) already addressed. Our warranty (IS NOT) the warranty we were told (at time of purchase) that we were buying! ****** ******* has done nothing but lie and try to push us off on other people. Paperwork was forged from the original purchase agreement. There has been way more stuff going on than just what Im writing here today! We have tried to get an attorney but have been unsuccessful because of the year of the vehicle (2011)! Never in my life have I had the misfortune of having to deal with such incompetent, dishonest people! Just the stress alone that me and my family have endured as a result of purchasing this vehicle from Kenny **** is unexplainable! I will not just let this injustice go unresolved. I have 4 years left to pay on this Jeep!
  

  Business Response

  Date: 06/16/2025

  ***** ********** bought an AS-IS 2011 Jeep Wrangler from Kenny Ross Automotive Group in March 2024. Following the purchase, James complained of several issues including transmission concerns and a water leak. Since that time, this dealership has repaired all of the original concerns as well as several others, provided transportation during 90% of the time the vehicle was in the shop and even made payments to the lender as promised by the previous General Manager. To the dealership's knowledge, ***** has not spent even a dollar out of pocket. Expenses were entirely covered by either the dealership or by the warranty ***** purchased. The amount spent towards repairs of the vehicle, transportation and payments total in excess of the original value of the vehicle, which was unreasonable on the part of the store, especially for an AS-IS vehicle. ******* complaints about not having the vehicle for many months is due to multiple transmission replacements and several outsourced repairs that took longer than anticipated including a water leak that was extraordinarily difficult to source, however, ***** was not without a loaner vehicle for most of that time and for 8 months, had loan payments covered by the store. ***** listed the desired settlement as the original sales price of the vehicle, even as the final promised repairs were being completed at no cost to *****. Attached is the repair order for the outstanding repairs, as well as a few other repairs covered by warranty. ***** is in possession of the vehicle with the completed repairs. *****' assertion that documents were forged is entirely false. He is referring to the warranty and gap agreements that were signed digitally with the *****' finger tip in the finance office here. The "proof" they are referencing is that the fingertip signature does not match the ink signature. ******* ****** has discussed this with ***** on several occasions. Each time this **** has had an issue the dealership has gone above and beyond to help. At this time, James has been more than made whole for any original concerns or time without the vehicle. 
  
  

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Kenny Ross Subaru has continued to (lie) about this matter in their response. Yes they made (6months) of payments on this purchase. The Jeep was returned to us in December of 2024 (NOT IN WORKING ORDER) and it has taken until 6/7/25 to get them to address the issues they are trying to say were fixed long ago. The Jeep (STILL) is NOT fixed and we have arrangements with ***** at Morgantown CDJR to have him look at it AGAIN Tuesday 6/17/25! Kenny **** states that the forged documents are not actually FORGED and that I accepted this explanation of it being a digital signature is AN ABSOLUTE LIE!!!!!! I have documentation and I was ONLY EVER at Kenny Ross Subaru (on the date of purchase)!!!! These documents were signed sometime after! We were sold one warranty and come to find out that what we purchased (IS NOT) the warranty that we have!!! AGAIN KENNY **** IS LYING!!!!!! I want acknowledgement of their unsavory business practices. We have had to fight tooth and claw to even get the repairs that were (FINALLY) made on 6/7/24 15 months after purchase!!!!!! 
  

   

  Regards,
  
  ***** **********

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Kenny Ross fordself on ***** when I agreed to purchase a car it was a 2019 ****** Yaris IA and it was ****** after looking up a ****** Yaris price and deciding $****** was okay deal we started the paperwork at the end of the paperwork it was the end of the day and I needed the car for the next day and the dealer knew this so they say at the end of the paperwork the car was $15,000 and that the car was not a 2019 that it was a 2017 but there was no price difference between a 2019 and a 2017 well it was the end of the day we were in a rush didn't think much of it after taking the car home couple days the car wasn't driving right so I brought the car back they reset the lights on the dash said there was nothing wrong with that two days later dash lights back on call them took it to him same thing nothing wrong with it drove off the lot - lights came on now I have this 2017 car that I owe $14,000 to pay off the electrical short and out it sounds like there's something wrong under the hood something's broken and the car's not even worth $5,000

  Business Response

  Date: 03/28/2025

  **** ******** of Kenny Ross Automotive Group has confirmed that ****** **** has an appointment at the dealership on 3/31 to discuss a potential resolution.
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2019 **** escape from Kenny **** south on 2/1/36 . This car was suppose to have a blue advantage blue certified inspection. third day after purchase took it back for pulling hard to the right . 7th day took it back for engine light coming on and still pulling to the right , and head lights needed adjusted. they claimed they couldnt tell us anything because the engine light went out, which is not true.we also told them we took car to advanced auto parts and the code came up oxygen sensor, Pulling to right they did an alignment. Still not right .the engine light came on 3 more times and it continued to pull to the right.service **** told my husband they made a few adjustments on emission things , service **** staid they werent giving us paperwork because they were keeping it open ( we believed them ) the last time we went in ***** from service **** told **** that car needs catalytic converter that would cost us $***** andnot covered by any of our warranties, ***** said THEN if engine comes on they would replace the oxygen sensor which is covered by warranty. WHY do I have to spend ***** when they arent even sure thats the problem , shouldnt they do oxygen sensor first That is covered and we slready had a code stating it needed oxygen sensor Was told car came with free oil changes, free tire rotations, and free inspections as long as we own the car. That was not true they charged me $258,00 for a 24 month warranty for oil changes and tire rotations. We were told car had LoJack (gps) again not true , it has it but we were charged $999.00 for that, we were also charged for traceable theft protection $399.00, and paint and interior protection $499.00, they somehow added almost !$2,000 dollars for additional warranties to my loan after I told the ***** employee I couldnt af**** anything extra because my husband is in stage 4 kidney disease, I truely feel we were taken advantage of. We had the car back three to four times in the first 3 weeks

  Customer Answer

  Date: 03/17/2025

  I also wanted to let you know my husband never received any copies of the work performed on the car each time he took it in ,then when I realized I needed help and was going to file a complaint with bbb , I requested copies of all paperwork for service they did on the vehicle. When we received the paperwork we noticed the service **** had very inaccurate and false information recorded 

  Customer Answer

  Date: 03/19/2025

  I have resolved all issues with Kenny **** South and have updated review 
  We updated my review to above average ( 4 stars out of 5)
  

  
  

  Business Response

  Date: 03/19/2025

  On February 5th, 2025, ***** & ******* ****** reported that their vehicle was pulling to one side and that the alignment was likely out. The technician test-drove the vehicle and conducted an alignment check, finding that it was only off by one degree. All suspension components were inspected, and no issues were found. The customer also mentioned that the headlights appeared misaligned. The technician made slight adjustments to address this concern. After this visit, the ******** returned and stated that the vehicle was still pulling to one side. The alignment was checked again, and the service manager test-drove the vehicle, noting that it only pulled due to the crown of the roads. Additionally, the ******** reported that the check engine light was intermittently coming on. During this visit, there were no active warning lights or diagnostic trouble codes (DTCs). However, there was a stored P0420 code, which relates to emissions, the O2 sensor, or the catalytic converter. The ******** incurred no charge for any of these services. On February 26th, 2025, the vehicle was brought back for the check engine light. Following ***** repair guidelines for the P0420 DTC, a pinpoint test was performed, and the code was cleared. The ******** were instructed to drive the vehicle, and if the light returned, the catalytic converter would need to be replaced. The ******** returned the following week with an active check engine light. The technician confirmed that the catalytic converter needed to be replaced, but this repair was not covered by warranty. **** ******** of Kenny Ross Ford South has agreed to cancel the ******** maintenance plan and replace the faulty catalytic converter at no charge.   
  
  

  Customer Answer

  Date: 03/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** & ******* ******

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2025 **** Explorer on August 10th 2024. Same date of transaction.Undisclosed additional charges and fees totaling ******** which was not aware of until I received a copy of sale from ******************* which I requested from them in Sept 2024.Additional charges and fees not agreed to are below ********************** ******** ****************** ****** ACW Bundled Product ****** Been working with Kenny Ross Ford Finance Manager for resolution which has been ongoing and appears to be just a run around. I have multiple calls with dates/times speaking to Finance Manager and being told it is taken care of then told at later date it will taken care of and so on up to now Jan 6th ************************************************** to move forward with filing complaint and exploring my legal options for resolution to this ******** being removed off of the loan with *******************.

  Business Response

  Date: 01/14/2025

  **** ******** of Kenny **** has confirmed that **** ****** requested that his products purchased at the time of sale be canceled but the Finance Manager ignored that request. The dealership has started the cancellation process and **** has said that he removed the BBB complaint. The Finance Manager has been told on several occasions that this is not acceptable and disciplinary action will be taken the next time it happens. 
  
  

  Business Response

  Date: 01/14/2025

  **** ******** of Kenny **** has confirmed that **** ****** requested that his products purchased at the time of sale be canceled but the Finance Manager ignored that request. The dealership has started the cancellation process for ****. The Finance Manager has been told on several occasions that this is not acceptable and disciplinary action will be taken the next time it happens. **** has stated that he intends to remove the BBB complaint since the dealership successfully initiated the cancellation process for him.

  Customer Answer

  Date: 01/15/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  has been a living h*** dealing with the repairs. Drop it off on 7/10/24 and got it back on 9/13/24. Undestandale that it takes time for parts and for repairs. But it shouldn't taken two in a half months. From my understandng it should of been done in the middle of August **** they finally got all the parts in. **** they where installng the new roof they broke the windsheild. If they didn't break the windsheild would of gotten back in August. After they replaced it had to be calaao. Witch they had to take it to a *** dealershp they couldn't figure it out they had to send it to another ***. For all of this B.S I Kenny **** Should write me a check for $ 500 which is the deducale. Because of all of These problems and asking for $600 for loss of income because I couldn't do my second job. I was told that it would of been done in the middle August. If the windsheild wasn't broke it would of been on time which made me lose the second income.I'm not asking to much $ 1200.

  Business Response

  Date: 09/24/2024

  This situation was very involved and did take time to both receive all of the parts and complete the repair. There was over $17,000 in repair cost which involved replacement of the rear body panel, right quarter panel, right inner quarter panel, and the roof. (see attached photos during repair). The windshield broke when being removed which is necessary for the roof replacement and is not uncommon. Being laminated instead of tempered they break very easily if trying to remove them. The camera was a required replacement per *** when the windshield was replaced. One time use part. The vehicle had to go to a *** Dealership for calibration because *** does not release their information for anyone else to be able to complete. Kenny **** pulled it out of the first *** dealer (Century ***) because they let it sit after telling Kenny Ross they would get it in. Kenny Ross picked it up and took it to a second *** dealer (South Hills ***) and they had it done for Kenny Ross in two days. *** ******* of Kenny **** did not know what ****** ******** second job was or why he couldn't do it. ****** Oleary was in a rental car for the whole time his car was under repair. Kenny Ross picked up the cost of ******** rental car starting 8/11, when ******** policy coverage was over and paid those costs until the vehicle was completed and picked up. Daniel had no out of pocket expense for his rental car from 8/11 through 9/13 when Daniel picked his car up. Kenny Ross did this out of goodwill to Daniel which saved him from paying what will end up being somewhere around $1,800. If Daniel couldn't use the rental car for his second job, then that would be true all the way back to day one when his Insurance was paying for it. There was over 116 hours of labor involved to complete the repairs which couldn't start until Kenny Ross had all of the body related parts. *** Francus can provide any other information about the repair that is needed. 
  

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business advertised the price as $22026. They gave me a statement showing breakdown adding document fee and another fee of SC tax of 1447, nut was actually only Flat fee of $500. Nothing else in breakdown statement. However in their math they slipped in $1600 in extra fees for things such as low jack etc. But did not disclose fee. Just tacked on. They agreed to hold car until next day so we could get there. However just before closing, after contacting back and forth all day, they sold the car then offered a car they said was a twin, but still adding on the $1600 in fees.

  Business Response

  Date: 07/09/2024

  ***** ****** is from West Virginia and was helping their daughter from South Carolina to purchase a vehicle. ***** ****** spoke with Mike J****, one of the product specialists for Kenny Ross Automotive Group about a white CX30 MP10221. The vehicle is listed online at $22,026 for the sales price. ***** ****** asked if Kenny Ross would hold the vehicle for them with a deposit and credit app of financing. A quote was given to ***** ****** provided by Keri P******* which listed sales price and PA sales tax until Kenny Ross got the proper address and fees from notary for South Carolina. When Mike called ***** ****** to go over numbers Mike discussed that the price breakdown included the Kenny Ross protection package of $1,597 which included Caltex, Etch, and LoJack. Kenny Ross then collected the correct zip code for South Carolina and got the proper fees. **** ****** called ***** ****** for an F and I TO since they planned to go to their credit union for the financing. **** again went over the protection package in the breakdown. ***** ****** wanted a full breakdown with everything listed again. Kenny Ross reworked the quote with a breakdown of the protection plan and fees. ***** ****** then became upset about the protection plan. At this point Kenny Ross had a buyer in the showroom looking at this particular vehicle because of the price and the mileage. Kenny Ross did sell the vehicle to the local customer in the showroom. At this point Keri reached out to ***** ****** to let them know that Tuesday vehicle had been sold. ***** ****** then started to scream on the phone. Kenny Ross did pitch ***** another option that was on the lot. It had 8k miles which was approx 6k miles less than the one ***** was looking at. It was listed at $23,787. Kenny Ross told ***** there would be a discount on the protection plan on this one, which would take them to the same cost as the sold one. Kenny Ross also let ***** know of the 10 other cx30 options in similar price that were on the lot. ***** told Kenny Ross white was their only choice. Kenny Ross told ***** there were 4 on the lot with the same package in white. Two 2021’s and two 2022’s. ***** ****** was not open to discuss other options. Unfortunately, ***** ****** did not put a deposit down for Kenny Ross to hold the vehicle for them. There are other options currently at the dealership with the same trim year and similar pricing available. 
  

• Initial Complaint

  Date:05/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at this dealership in March. I financed the vehicle and GAP insurance was also taken out. I was involved in an accident shortly after the purchase and the vehicle was totaled. I have been trying to contact the dealership to file a claim through the GAP insurance company but have been unable to get any cooperation from them. Numerous phone calls to their financing department have been unanswered.

  Business Response

  Date: 05/23/2024

  James L**** of Kenny Ross Subaru has advised that Chris Y******* and James L**** spoke with ***** ******** regarding this complaint. ***** ******** has been emailed and texted the number for the Gap Company. ***** ******** stated that he filed a claim with the gap company and has not heard or received anything as of yet. James L**** provided ***** ******** the number for the gap company again and he will let James L**** know if he needs further assistance.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to work out an issue with my vehicle through a vehicle buyback with Subaru at the corporate level, however Subaru corporate has informed me that the leased title of my vehicle was not entered in my name and they are unable to assist me at this time. I requested information from the dealership, however I have not gotten a reply in 48 hours to remedy this situation.

  Business Response

  Date: 04/29/2024

  James L**** of Kenny Ross Automotive Group spoke with **** ******** regrading this complaint. James L**** has advised that **** ******** received all the necessary information that he needed regarding his current situation. Unfortunately, **** ********'s personal life has changed and he needs to drive more. The Subaru Solterra's current range has become an issue for ****.  
  
  

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle with the understanding that I was able to drive up to 15,000 miles per year without penalty. It's almost time to return the lease and I've just been made aware that I was only given 10,500 miles per year and not the 15,000 per the agreement. At $0.25 per mile penalty for overages I stand to lose thousands of dollars.

  Business Response

  Date: 02/08/2024

  On February 7th, 2024, Rae Ann M***** spoke to **** ***** regarding the concern regarding the mileage discrepancy on the Bill of Sale, which indicates 15,000 miles. During the discussion, Rae Ann M***** inquired about **** *****'s intentions, whether he plans to buy out his lease or opt for a trade-up. **** ***** expressed some indecision but mentioned leaning towards buying out his lease. Rae Ann M***** assured **** ***** that once he finalizes his decision on how he wishes to proceed, the Kenny Ross Automotive Group team at KR Adamsburg will promptly rectify his concerns. Additionally, Rae Ann M***** provided **** ***** with contact information, including email and direct phone number, for any further assistance or clarification **** ***** may require.

  
  

  Customer Answer

  Date: 05/14/2024

  
  
  Hello *****,
  I had just spoke with you on the phone about my claim with Kenny Ross Ford.
  
  I visited Kenny Ross on Friday 05/10/2024 and met with the General Manager Rae Ann M*****. Rae Ann and the staff were completely professional and were able to resolve my issue without hesitation. After my conversation with Rae Ann and her team I would not hesitate to do business with Kenny Ross in the future.
  
  Regards,
  **** *****

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My f150 was towed to  ****** **** in homer city dec 1st 2023. I was calling them numerous amounts of times to see if they have figured out my issue. They said they did numerous amounts of searching which included taking the valve train cover off. They still could figure out why my truck would not run. Jan 2 2024 they called me and said the owner wanted my truck moved because of a review I left them . I had it on speaker and 2 of my co workers heard this. My truck was moved then to kenny ross ford in adamsburg. Initially they told me it was my battery and I had to pay for new one . Then they said there is still alot of issues going on. They figured out and said it was a/c compresser which I had to pay out of pocket for. They also said 2 sensors were bad so they supposedly replaced them. Jan 23 2024 I went to kenny ross and picked up my truck . The check engine light was still on . I left truck there and called me Jan 25 and said truck was done again. Said previous dealership plugged wires in incorrectly. Picked it up on Jan 26 . Got home and smelled oil burning. Opened hood and there was obvious oil on engine and smoke coming out. Also alot of missing bolts and missing engine cover . I haven't had my truck since Dec 1 2023 and it's in alot worse shape now. I need compensated for all these headaches and missed overtime since only have had 1 vehicle since Dec 1 2023. Please help

  Business Response

  Date: 02/08/2024

  Kenny Ross Automotive Group delivered **** *****'s vehicle back to him on Tuesday Morning. The oil leak was from the repair attempt from the previous dealer at ****** ****. Gregory K***** spoke to **** ***** and informed him of the repairs that Kenny Ross Automotive Group did and if he had any issues to contact Gregory K***** directly. **** ***** was happy and very satisfied after the conversation. **** ***** thanked Gregory K***** and appreciated that Kenny Ross Automotive Group repaired an issue from another dealership. Gregory K***** explained that Kenny Ross Automotive Group should have never delivered the vehicle without informing him of the oil leak. **** ***** understood and was happy that Kenny Ross Automotive Group made things right. **** ***** paid in full for his repair on the AC compressor and said he would update the BBB complaint and would do business with Kenny Ross Automotive Group in the future. Gregory K***** has reached out to follow up with **** ***** and is currently waiting on a return call. 
  
  

  Customer Answer

  Date: 02/08/2024

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****