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Business Profile

Moving Companies

Calypso Moving LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company by phone and I made a 300 dollar deposit to reserve 2 days. I was told that would be credited to my total after day one of the move, which it was not. They showed up without a dolly and had a supposed day worker who was slurring his words and obviously on drugs. While the "nice guys" kept me occupied, the person on drugs stole my jewelry and various items and then said they forgot the dolly, so my theory is they removed my items from the premises incase I caught on, which I did by day 2, but too late for my stuff. Then the owner claimed none of my stuff was in the van or in the bag of the thief( who did ditch his bag and when I found it, I searched it and it did have empty methadone bottles). The first day should have cost $900, as the prices comparable in the area are 168 an hour for 4 men, no travel fee due to they were just packing and putting my stuff in shipping containers on the property. They only worked from 11-3 with 3 people and 2 people stayed the full day who were practically worthless. Then the next day only 2 people showed up, I agreed to 900 and the owner charged me 1500, and had someone steal my stuff! I reported it to the police, but have had no resolution as the officer did not find my stuff (he said he would check local **** shops) These were sentimental items that I had saved for my children, plus outrageous fees, and overbilling that I did not agree to as well as not crediting my deposit.

  • Initial Complaint

    Date:09/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them to move and keep discovering things that they have broken.
    Our vintage lamp is broken, a box full of glass items are all broken, our bed frame is broken and pieces are gone, our brand new kitchen table is cracked, our table for living room is literally crooked because they broke it, our air conditioner that was 500$ is broken and cracked and now leaking water. The men were drunk and doing illegal drugs I discovered after the fact. Half of our house is broken or damaged now. I have contacted them and they hang up. I have emailed them and they do not answer. I have went on Google and they don't answer. I need them to help me pay to fix or replace all these items.

    Business Response

    Date: 09/28/2022

    We didn’t do any of this plus we drug test all employee and background check. Please just be honest and read your bible it will help you 

Calypso Moving LLC is NOT a BBB Accredited Business.

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