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Business Profile

Industrial Design

Site Specific Design Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Key Issues Noted in the Invoice:****** System (Line Item: $9,722.10)This is nearly double the average market rate for the BioMicrobics High Strength FAST 1.0 system (typically $3,500$5,000).No breakdown of what comprises this charge (e.g., liner, panel, blower housing, controls) was provided.2.1500 Gallon 2-Compartment Tank ($4,344.90)Industry standard for such tanks is $2,000$3,000. Again, no specific justification or unique features to explain the premium pricing.3.Grease Trap Tank ($1,580.00)This cost aligns more closely with market rates; however, its unclear if that price includes delivery, permits, or labor.4.Installation Charge ($500.00)The installation was performed by ******* Concrete. The invoice only mentions installation of FAST liner, but you were told your sole responsibility was providing a 230V ********* work scope documentation provided to support the fee.5.Service Agreement ($250.00) and Start-up Service ($150.00)The agreement terms were not previously disclosed.These services are being withheld pending payment, which creates undue leverage.

    Business Response

    Date: 05/20/2025

    Please see attached response.

Site Specific Design Incorporated is NOT a BBB Accredited Business.

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