Complaints

This profile includes complaints for Adidas North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adidas North America has 73 locations, listed below.

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  Adidas North America

  1001 N Arney Rd Ste 400 Woodburn, OR 97071-8451

• 

  Adidas North America

  1111 N Roosevelt Dr # 300 Seaside, OR 97138-4605

• 

  Adidas North America

  10600 Quil Ceda Blvd # 740 Tulalip, WA 98271-8098

• 

  Adidas North America

  20A Killingworth Tpke Clinton, CT 06413

• 

  Adidas North America

  4973 International Dr # 3 Orlando, FL 32819-6221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed an order through Adidas, taking advantage of the free shipping offer advertised on your website. What should have been a routine purchase has turned into a highly frustrating and disappointing experience.After my order shipped from Adidas, it was transferred to your partner shipping service, LaserShip, where it sat at their facility for over a week with no movement. When I noticed the delay, I contacted customer servicemultiple timesonly to receive vague and inconsistent responses. I was first promised that the status would be checked and that Id receive an email update. That never happened. On a follow-up call, I was told I had to wait two full weeks of package inactivity before any action could be taken. Even worse, I was informed I could not cancel the order during this time.When I asked to escalate the issue to a supervisor, I was met with excusestold it wasnt necessary and that no supervisor was available. Eventually, I was told a claim would be filed with the shipping company, but only after my call, by a different team. I asked to do this live on the call for confirmation, but was refused again, further delaying the process.Adding insult to injury, shortly after this interaction, I received a notification that the package had been delivered. It was not. When I called to report this, I was told there was no photo proof of delivery, and once again I had to wait to file a missing package claimanother 3 to 5 business days for investigation.This entire experience has been unacceptable. Ive now waited nearly three weeks with no product in hand, and no resolution. Whats most frustrating is the lack of ownership and real-time support. The outsourced customer service has offered little more than scripted responses and empty reassurances. Despite multiple calls and attempts at resolution, Ive been left with no product, no clear timeline, and a significant amount of wasted time and emotional distress.

  Business Response

  Date: 07/18/2025

  Thank you for contacting adidas through the Better Business Bureau.

  We are sorry to hear about your experience with our customer service team and to hear that you never received your recent order. 

  A refund has been issued, please allow 2-3 business days for processing.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Adidas on June 26, 2025, and the expected delivery date was July 4, 2025. However, I never received the product.When I checked the tracking information from ****, it showed that on June 30, 2025, the package was marked as Addressee Unknown and was never delivered. Since then, the tracking shows that the package has been moving between **** locations but has not been returned to Adidas.I reached out to Adidas to request a refund. They refused, saying the item must arrive at their warehouse first. This is unreasonable, as the delivery failure was not my fault, and I never received the item in the first place. I also never requested a ********* has now been over 3 weeks with no resolution. I am requesting a full refund for the product that I never received. I have tracking proof from **** confirming the failed delivery attempt.I kindly ask for this issue to be resolved as soon as possible.

  Business Response

  Date: 07/21/2025

  Thank you for contacting adidas through the Better Business Bureau. 

  We are sorry to hear about your experience with our customer team and to hear you had an issue receiving your package.

  It shows that **** delivered your package on 7/19/2025.

  Please let us know if this package was received.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.
  
  

  Sincerely,

  Consumer Relations

  adidas America

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06-06-2025Date of online purchase of 2 pairs of running shoesOrder # AD94341617306-13-2025Delivery date of the order. Both are too big.06-13-2025Return request made for one pair and Exchange(one size smaller) request made for another pair. Both pairs were shipped in the same box in which they had been delivered. 06-24-2025I called the customer service to cancel the Exchange and requested the full refund for both pairs. The exchange process was taking too long and I was having a severe inflammation on both feet and in the urgent need of the well-cushioned sneaker. I received the confirmation email for "Exchange cancelled" and the refund.06-30-2025I received the partial refund of $76.83 out of $138.29.07-07-2025I called the customer service to ask about the incomplete refund. I was told that it would take additional 2-4 days and the email would be sent to me. As of 07-16-2025, they have not made the full refund for both running shoes delivered back to their warehouse on 06-24-2025.This complaint is to have their office complete the full refund transaction in the amount of $138.29.

  Business Response

  Date: 07/18/2025

  Thank you for contacting adidas through the Better Business Bureau.

  Following a thorough review and investigation, we regret to inform you that we are unable to approve your refund request for the returned item IH2511. During our inspection, we identified discrepancies that do not meet the criteria outlined in our return policy.  
  
  We understand this may not be the outcome you expected, and we sincerely apologize for any inconvenience this may cause. Please be assured that this decision was made only after a detailed evaluation, in line with our established procedures.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23611429
  
  I am rejecting this response because:

  Adidas has failed to clearly explain what specific discrepancies they allegedly found and has not provided any proof to support this claim.
  Prior to my BBB complaint, Adidas never mentioned any discrepancies during phone calls or in any written communication. In fact, I received an email confirming a full refund, with no indication that there were any issues.

  
  Even if there were discrepancies, it is not legally permissible to withhold both the returned item and the refund. Adidas must provide verifiable and tangible evidence to justify denying the refund. If such proof exists, they are still obligated to return the item to me as the original purchaser who paid in full.
  Unless Adidas provides a reasonable and evidence-backed explanation, I will continue to escalate this matter by filing formal complaints with the ***************************************** (***) and the ************************************************************** (****).

  
  Sincerely,
  
  ****** Min

  Business Response

  Date: 07/31/2025

  Hello ******,

  We have refunded the other item.

  A refund has been issued, please allow 2-3 business days for processing.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/31/2025

   
  I have reviewed the response made by the business regarding complaint ID ******** and find the proposed resolution to be satisfactory.
  As a buyer, this was the first time I encountered a situation involving a return and a partial refund. To better understand my rights and obligations, I conducted legal research.
  I am including the legal information I found herewith so that the business may better understand the relevant consumer protection laws and how they apply to the case like mine.

  
  1. Violation of California Refund & Return Laws
  Under California Civil Code 1723:
  Retailers must honor their posted return/refund policies. If no policy is posted, you are entitled to a full refund, exchange, or store credit within 7 days of purchase for most items.
  If you followed Adidas return process and the shoes were received in good condition (or at least not provably damaged), then:
  They are obligated to refund the full amount, minus any clearly disclosed fees (e.g., restocking, shipping).
  They cannot legally keep both the product and your money unless they can prove a breach of return policy (e.g., fraud or product tampering)and even then, they must notify you with specifics.
  
  2. Failure to Provide Evidence of "Discrepancies"
  They claimed "discrepancies" but offered:
  No photos,
  No detailed description,
  No clear reason for withholding the refund.
  This could violate the Federal **************** Act, which prohibits unfair or deceptive business practices.
  
   3. Potential Breach of Contract or Conversion (Theft)
  If you fulfilled your end of the return (sent back items per policy), and they:
  Kept the shoes,
  Kept most of the refund,
  Failed to justify this with evidence,
  They could be liable for:
  Breach of contract
  Unjust enrichment
  Conversion (wrongfully keeping your property)
  
  Sincerely,
  
  ****** Min

• Initial Complaint

  Date:07/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online for 2 pairs of shoes (order #AD941309593) on March 29, 2025. Shortly after receiving the shoes, I returned them (in brand new, unworn condition) on April 15th, 2025. I got confirmation that the return was picked up and on the way back to the facility (see photo). I then got an email that "returns are taking longer than usual to process" on April 26th, 2025 (see photo). I have still not been refunded for the shoes that were delivered back to the facility months ago.I called customer service via telephone for the first time regarding my refund on June 5th, 2025 and was told the issue was being "escalated. " The case number given to me for this call was #********. I contacted customer service for the second time via online message (case #********) and was told the issue was again "being escalated." It is now July 2025 and I have no refund. I want my money back immediately.

  Business Response

  Date: 07/15/2025

  Thank you for contacting adidas through the Better Business Bureau.

  We are sorry to hear about your experience with our customer service team and to hear there has been a delay in processing the refund for your order that was return.

  A refund has been issued, please allow 2-3 business days for processing.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23592464
  
  I am rejecting this response because: I was only refunded for 1 pair of shoes. I returned 2 pairs of shoes. Please refund me for the second pair.
  
  Sincerely,
  
  ********* **********

  Business Response

  Date: 07/25/2025

  Hello *********,

  We have refunded both pair of shoe for a total of $254.40 on 7/15/2025.

  Please reach out to ****** for further assistance if you are not seeing the full refund.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* **********

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through adidas.com under order number AD942340965. When the package arrived, I decided to return it immediately. I did not even open the package and followed their return instructions exactly.After returning it, I waited over a month and two weeks just to be told that they received an empty package and are denying my refund. This is extremely concerning to me because I never opened it in the first place, so there is no way the item was missing because of me. I find it suspicious that it took them this long to even inspect the return. Who knows what could have happened to it during that time.I have explained this multiple times to customer service and asked for an escalation, but they continue to refuse to process my refund. I feel like I am being blamed for something completely out of my control. Now I am out of my money with no product. This is unfair and unacceptable.

  Business Response

  Date: 07/14/2025

  Thank you for contacting adidas through the Better Business Bureau. 
  
  We are sorry to hear about your experience with our customer service team and to hear that you have not been refunded for your order.
  
  We verified the information with the warehouse and they confirmed that the expected product was not received
  
  We will not be able to process any refund.
  

  We apologize for the inconvenience this may have caused.

  
  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23589364

  Honestly, I dont even know what else to say at this point. I returned the package completely unopened right after I got it, and now almost two months later youre telling me it was empty? Thats absolutely ridiculous.
  Ive explained this over and over. I followed your return process exactly, and Im being blamed for something I had no control over. It really makes me question how returns are being handled at your warehouse if a completely unopened package somehow ends up empty on your end. It feels like youre just brushing this off instead of actually investigating what went wrong. Im not going to keep repeating myself when its clear no one is taking responsibility for this on your side. This is incredibly disappointing and unprofessional coming from a company like Adidas. I expected better.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had returned my adidas.com order no AD940752257 placed on April 29th 2025 due to adidas sending me wrong items which was received by adidas on May 28th 2025 with the message that returns are taking longer than usual. My ordered was for shoes and shorts and what i received was 5 similiar backpacks instead of shoes and shorts which I immediately returned. I am yet to receive my refund inspite of calling customer care more than 7 times *** following up. They are not giving me an update on why my refund hasnt been issued so far. The case was escalated and I was told to wait 14 days which i did with no response. I called customer care again and keep calling with each time receiving random timelines and false promises about timelines for refund but never getting an actual refund. I am beyond frustrated and need help getting my money back. I have already wasted hours on customer care with no help

  Business Response

  Date: 07/15/2025

  Thank you for contacting adidas through the Better Business Bureau.

  We are sorry to hear about your experience with our customer service team and to hear there has been a delay in processing the refund for your order that you return.

  A refund has been issued, please allow 2-3 business days for processing.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23583096
  
  I am rejecting this response because: I only received a partial refund less that 50% of what i am owed . The refund should be for a total of ****** dollars and have only received ***** dollars which is returned as 2 gift cards and a ****** refund  ($24.79+$8.68+$39.67). Adidas still owes me ***** dollars which needs to be returned asap
   
  Sincerely,
  
  ***** Kadayickal

  Business Response

  Date: 07/25/2025

  Hello *****,

  Your return has been refunded in full for $148.76 issued on 7/15/2025.

  $8.68 went to ****** and the remainder was split between two adidas electronic gift cards.

  Please check your email for the gift cards information.

  Once again we apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Kadayickal

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Adidas failure to fulfill and properly handle my order AD941087282, placed and marked as shipped on June 24, 2025, but never delivered. As of July 9, 2025, there has been no tracking movement and no response to multiple follow-up emails.This order includes items for myself, my wife, and our sonsthis is a family order, not a casual purchase. I am a hard-working customer who placed my trust in ********************** based on their reputation for quality and service. That trust has been broken.Despite Adidas acknowledging the issue in a generic support email, they told me to wait until July 8 to escalate. I did exactly that. I emailed again on July 7 and July 8but was completely ignored.Federal law is clear: under the **** Mail, Internet, or Telephone Order Rule (16 CFR Part 435), a company must ship items on time or provide an option to cancel and receive a refund. Adidas has not done ********* make matters worse, Ive also requested that they honor the discounted rate of $70 (supported with a screenshot) instead of the $90 charged. No adjustment has been made, and no customer care representative has responded to this pricing concern either.I am requesting the BBBs assistance in urging Adidas to:1.Reprocess and fulfill my entire order at the correct pricing.2.Expedite the shipping at their expense due to the inconvenience and delay.3.Provide a clear explanation for their lack of communication.All I want is what I paid for, at the price advertised, and delivered in a timely manner. I appreciate your help in resolving this.

  Business Response

  Date: 07/10/2025

  Thank you for contacting adidas through the Better Business Bureau.

  We are sorry to hear about your experience with our customer service team and to hear there has been a delay in getting your order delivered.

  We will respond to you directly with a resolution. 

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23578112
  
  I am rejecting this response because:
  

  To Whom It May Concern,
  
  
  As of Monday, July 14th, I have only received one of the three items from my original Adidas order. Specifically, I received the following item on July 11th:
  
  
  Dame Certified 3 Shoes (Kids)
  Size: 5
  Color: Cloud White / Collegiate Green / Blue Burst
  Product Code: JP7657
  Price: $33.00 (discounted from $65.00)
  
  
  
  
  However, I have not received the following two items:
  
  
  ******* ******* 1 Low Shoes
  Size: 12
  Color: Arctic Night / Core Black / Screaming Green
  Product Code: JQ6135
  Price: $110.00
  Ultraboost 5X Shoes
  Size: 8
  Color: Wonder White / Lucid Red / Putty Beige
  Product Code: JH9021
  Price: $90.00 (discounted from $180.00)
  
  
  
  
  I am requesting a clear and immediate update from Adidas regarding the status of these two missing products. As of today, July 14th, they remain undelivered.
  
  
  Until this matter is fully resolvedeither by fulfillment of the missing items or a full refundI respectfully request that my complaint with the BBB remain open. I expect a resolution that reflects timely action and fair treatment as a consumer.
  
  
  Thank you for your continued support in resolving this issue.
  
  
  Sincerely,
  ******** *******
  Phone: ************
  Email: ********************************
  
  
   

  Business Response

  Date: 07/25/2025

  Hello ********,

  A refund has been issued for the missing items, please allow 2-3 business days for processing.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Adidas (Order #AD943917424) on June 19, 2025, for a pair of Ultraboost 1.0 Shoes at a 60% discount $72.00, down from the regular retail price of $180.00. The order was confirmed and accepted, and the full amount of $72.00 was charged (or held) on my credit card at the time of purchase.Between June 19 and July 8, I contacted Adidas **************** multiple times to inquire about the shipping status. Each time, I was assured the item would ship next week. I have full transcripts of these conversations showing Adidas repeatedly gave misleading updates despite the products unavailability.On July 8, 2025, Adidas canceled the order without providing any reason. As of now, the Ultraboost 1.0 Shoes are completely unavailable on Adidass website, confirming that Adidas knowingly accepted my order without having the product in stock and misled me for weeks. This conduct violates the following consumer protection laws:Georgia Fair Business Practices Act (O.C.G.A. 10-1-393)Adidass repeated misrepresentations and failure to fulfill the confirmed transaction constitute unfair and deceptive trade practices under Georgia law.Section 5 of the ************************ Act (15 U.S.C. 45)Advertising a product, accepting an order, repeatedly promising shipment while knowing the product is unavailable, and then canceling without explanation may be considered deceptive business conduct.Resolution Requested:I request that Adidas either:Fulfill the original order at the discounted price of $72.00, or Provide me with a 60% discount code or voucher to be used on any womens Ultraboost shoes, as fair compensation for the financial loss and inconvenience caused.

  Business Response

  Date: 07/14/2025

  Thank you for contacting adidas through the Better Business Bureau.

  We are sorry to hear about your experience with our customer service team and to hear that your recent order was canceled.

  Our inventory goes quickly and our website is not updated in real time.

  The team at our warehouse did everything they could to try and fulfill the order including waiting on restock

  Regretfully your order was unable to be fulfilled and ultimately cancelled. 

  We will respond to you directly with a resolution.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

   

   

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2025, I purchased a pair of Adidas soccer cleats (size 9.5) from the Adidas Outlet store at ******************************* in ********** at 7:23 PM. I paid in cash, so I do not have a receipt but remember the exact date and time.A few days later, I wore the cleats for the first time while casually playing (just passing and shooting). Within 15 minutes, I experienced severe pain and swelling in both feet. I went to the doctor and was diagnosed with sprains in both ankles. There was no fall or contact injury the cleats were the clear cause.I emailed Adidas customer service twice (at customer.service@*************************** and included detailed photos of the injury. Ive had no response at all, and it has now been more than a week since my last follow-up.Desired resolution:Im requesting a refund or resolution for the defective cleats that caused physical injury. Id like ********************** to acknowledge the issue and make this ******** including photos of my injury and will provide any further documentation upon request.

  Business Response

  Date: 07/10/2025

  Thank you for contacting adidas through the Better Business Bureau.

  We are sorry to hear about your experience with the adidas cleats.

  We will respond to you directly with a resolution.

   

  Sincerely,

  Consumer Relations

  adidas America
  
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my order but the Adidas website keeps saying that I still need to drop off my returns. So in the system it looks like I have not yet returned the items. This is not true, I already sent my returns and it was received by and signed for by Adidas. On top of this, it took 9 days for the package to even arrive to me which is crazy long especially since I chose ***** 2 Day shipping at checkout. I ordered on June 16 and didnt receive the package until June 25 despite paying for ***** 2 Day shipping (will include screenshots). This has been one of the most unpleasant shopping experiences I've had in a long time. I have been waiting a long time and I would like to be refunded since I have returned the items even though the Adidas website is telling me I still need to drop them off (again, I already dropped them off and they were delivered to Adidas already).

  Business Response

  Date: 07/16/2025

  Thank you for contacting adidas through the Better Business Bureau.

  We are sorry to hear about your experience with our customer service team and to hear that you had issue with your return.

  We have received the packages at our warehouse and they are currently going through our inspection process.

  Once the inspection process is completed, all refund will be issued at that time.

  We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

   

  Sincerely,

  Consumer Relations

  adidas America

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23570346
  
  I am rejecting this response because:
  I have been waiting extremely long already. You guys shipped my packages late despite me paying for express shipping and now you are dragging your feet on refunding me. I want my refund or I will need to file a dispute with my bank. Its not right that you guys are working so slow especially for what was supposed to be an express order. **** would NEVER do this to me.
  Sincerely,
  
  S Y