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Business Profile

Pharmacy

Cascade Natural Health Pharmacy

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cascade Natural Health Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cascade Natural Health Pharmacy has 2 locations, listed below.

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    • Cascade Natural Health Pharmacy

      7591 Crater Lake Hwy # A White City, OR 97503-1663

    • Cascade Natural Health Pharmacy

      7591 Crater Lake Hwy # A White City, OR 97503

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My hhusband had picked up my prescriptions after work as normal but one of them should not have been in the bag and never should have been handed to him from the get go as my ins at the time was changing there policy and we didn't know that there was no warning, and the bottle was in the bag with the other meds that he got and then they told him it was $20.00 and he had no idea what was going on but he knew I don't pay for my meds with my insurance so it threw him off, he got home we went right back down within a 5 min time frame and they refused to refund my $20.00 then proceeded to make a scene with other customers in the area but I left the script there even though they yelled at me saying we don't refund once its left teh building! so needless to say at this point they had there product and my money then within a week text me and told me they were no longer filling my meds to find a different pharmacy, this all after I have dealt with this pharmacy for over 4 years sadly I went to ******* but point is they have the meds and my $20 dollars

      Business Response

      Date: 11/19/2024

      See attached

      Customer Answer

      Date: 11/27/2024

       
      Complaint: 22427473

      I am rejecting this response because:

      There is nothing there I am not sure what I am supposed to be reading as nothing is loading

      Sincerely,

      ****** *****

      Business Response

      Date: 11/27/2024

      We sent our response and do not wish to pursue this any further. Thank you.

    Cascade Natural Health Pharmacy is NOT a BBB Accredited Business.

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