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Business Profile

Vacation Rentals

Meredith Lodging

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Meredith Lodging's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meredith Lodging has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed at ************************** April 10, 11, and 12th. The management company is Meredith Lodging. We stayed in unit 427A. The unit was advertised as having a working hot tub, which was a significant factor in our decision to book this specific and higher-priced unit. Upon arrival, we discovered that the hot tub was not functioning. We promptly alerted the ******************** but nothing was done about this during our stay, and no one contacted us with any information. On April 11 we spoke with someone from Meredith Lodging about the problem and suggested a partial refund as the solution. They agreed and suggested an email request. We immediately sent the email request, followed by 4 or 5 phone calls (no one was able to help us, but said that someone would call within 24 hours), and a second email request on April 17. To date, there has been zero response to both our phone calls and ********* the hot tub was a key amenity we expected and directly influenced our choice of rental, we believe a partial refund is warranted.
    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family booked a reservation last Thanksgiving. I was contacted a day prior to the booking and the representative stated that the booking was no longer available because of "robberies" in the area. Then another representative told me it was because of a plumbing issue. I was offered alternatives (still near the supposed robberies lol) with less rooms and no ocean view. Needless to say this was infuriating and quite obvious that the owners decided to use the property.Not only did I have to fight to get refunded but they said I would need to pay the 30% cancelation fee. Obviously I didn't cancel and so I shouldn't have to pay for their incompetence. I was not offered any compensation for the trouble or any future credit.The really crappy part is I had family that had flown in and we had no where for them to sleep... I will never again consider this company and will continue going out of my way to warn others unless meredith decides to make this right.

      Business Response

      Date: 04/24/2025

      Hi ****, thank you for taking the time to share your feedback. We understand how disappointing it must have been to have your reservation impacted by unforeseen circumstances. After speaking with both our reservations team and the property owner, we confirmed that the home became unavailable due to severe plumbing issues. While we did offer an alternative propertywhich was declinedwe also issued a full refund. We truly regret the inconvenience this caused; however, due to inappropriate and offensive language in your last message, weve had to close this communication thread. Thank you.

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23186504

      I am rejecting this response because: Please enlighten me as to why I was initially told that the reasoning for the last minute cancellation was because of "robberies in the area" 

      Sincerely,

      **** ******

      Business Response

      Date: 05/03/2025

      We are not sure why the agent mentioned robberies in the area. This could have been true; however, the reason for the cancellation was due to severe plumbing issues, which were verified by both the property owner and our local team. We offered a home move, which was declined, then issued a full refund. Please note that although we understand your frustration, due to the inappropriate language used during your interactions with our team, we have closed the support ticket and consider the matter resolved. Thank you.
    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We checked into a home which hadn't been cleaned (towels in washer and sheets in drier, counters dirty, you name it). There was pet hair on the couch. My kids are allergic to pets and suffered from allergies the entire length of the trip. A cleaner was sent who was cleaning the place till 9pm when mu kids should have been fast asleep in their clean beds. A/c wasn't working. It was a hot week and NOT FUN. A technician was sent who couldn't get it to work either. The sports rec center passes were expired (falsely advertized under listing as amenities) and they refused to renew them saying this was the last stay with them and they wouldn't be managing this property going forward. The property was in the middle of nowhere and I was banking on using the rec center to keep the kids busy. Some people showed up with a realtor for a supposed "showing". While complaining to a customer service ***resentative on the phone at checkin when I was fuming about entering a dirty place, the *** laughed at me when asked what the *** for the cleaners was. I am still not sure what was funny but I told her at least someone is having fun at our expense. Absolutely awful experience and our extire vacation was ruined. They refunded $300 for the cleaning snafu but no compensation was offered for the A/c not working on 80 deg days and rec center passes being expired.
    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made reservations to rent a house a month ago. Im due to leave in 2 days and I am informed that the fireplace is not working. Im paying $800 for this rental and they changed the conditions 2 days prior to arrival. They refuse to offer any refund or let me cancel.

      Business Response

      Date: 04/24/2025

      Thank you for sharing your feedback with us. We reached out to our reservations team and verified that the fireplace was indeed working during your stay & you were notified of this on the morning of your arrival. We apologize for the initial inconvenience, but are happy we were able to have the fireplace up & running for your visit.

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23128803

      I am rejecting this response because:

      I was informed that the fireplace was not working merely 3 days before I was to arrive. They offered me NO solution- let me cancel, give me a partial refund, find me another house. NOTHING. My hands were tied. Their response was uncompromising and robotic. It just so happened that the fireplace did get fixed right before I arrived. Their customer service is appalling. Go online and 100s of similar complaints come up. 

      It would have been so simple and easy for them to do the right thing. 

      Sincerely,

      **** ****

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The property was not cleaned as described . Found blood on a bedroom sheet. Brought it up to there management team and was told by ***** the decision was final. They were unwilling to compromise or come to a satisfactory resolution.I am wanting them held accountable for the lack of sanitation and leaving blood on a bedroom sheet . Made our trip completely unsettling and always looking for more blood or un cleaned area wondering why they would charge so much and not do there job correctly.

      Business Response

      Date: 03/12/2025

      Hi ******. Thank you for sharing your feedback with us. We regret this was your experience with us as we take the cleanliness of our homes very seriously. We reviewed your complaint with our housekeeping team and they verified that all sheets were washed upon arrival & there were no spots or stains upon their inspection before departing the home. We see our team offered to send housekeeping out to provide new sheets and didn't hear back on whether they could drop new ones off or had permission to enter. A partial refund as well as a credit for a future stay was issued in good faith as we are always striving to provide our guests with an excellent rental experience. We value your booking and hope to provide you with a better overall stay in the future. 

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 23031806

      I am rejecting this response because: I sent a email while at the rental and was not contacted until after we checked. So no nobody offered to send a cleaning crew out or come drop off new sheets. And Being offered 100 dollars as a credit and a 10 percent off a futr stay is not acceptable for *************** stained sheet. I expect half my stay refunded and a free future 2 day stay at a place of yours to show me how you home your company to a high level of cleanliness 
      Sincerely,

      ****** ********
    • Initial Complaint

      Date:10/10/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have two cabins that are managed by Meredith lodging. Out of the blue, they charged me an annual "technology" fee of $499 per cabin. We had already written to them that we were canceling our contract with them effective October 17th. They did not prorate to the remaining the 2.5 month of the year that we will still be with them.

      Business Response

      Date: 10/21/2024

      Hi *********. We reached out to our management team for clarification regarding your complaint. Our contract does not state any fees will be pro-rated upon termination of contract. The fee was charged in July to coincide with peak season, which is also peak revenue period for owners. It does not mean that fee is for the 12 months period succeeding the date the fee was assessed. Please feel free to reach out to our office with any additional inquiries. 
    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of home rental 9/12 at the ************* Meredith Lodging. A Three nights stay was paid along with fees. When we got to the home the main issue was the backed up plumbing where grudge ended up in the bath tub. Another issue was the uncleanliness of the home with the floors and blackened carpets that are a health issue. We had a two year old that we did not allow to walk on the floors. The company offered to move us to a less comparable home when three homes were suggested. Their final was issuing half of the cleaning fee and $100 credit which is not showing good customer service. We have asked for at leas one nights stay and for Meredith to issue all fees. We spent one day at the office trying to resolve.

      Business Response

      Date: 11/04/2024

      We appreciate your patience as we gathered and reviewed all correspondence regarding the issues the guest encountered during their stay. Although we sincerely apologize the guest's stay was negatively impacted by several inconveniences, we are confident our team attempted to resolve on behalf of the guest.

      September 13th - guest came into our office location to voice their concerns. Our agent listened to their concerns and dispatched both maintenance and housekeeping teams to the home to attempt to remedy the issues.

       September 13th - we organized to have a plumber fix the draining issue. Housekeeping went to the home to clean any problem areas raised by the guest.

      September 13th - we offered a home move, guest declined to move.

      September 14th - guests voice a concern about the garbage disposal. Our agent dispatched maintenance to the home to try to repair this issue. Issue was beyond our maintenance's capabilities and required another vendor.

      September 14th - our agents attempt to contact all of the local plumbers in the area, which were all closed for the weekend and not able to respond/be dispatched.

      September 14th - our agent offers a home move again, once more the guest declines to move and states they want to stay in the home.

      September 15th - guest was due to check out at 10:00 a.m., when the guest had a personal emergency. We offered a complimentary late check out time of 12:00 p.m. ($50 charge waived)

      September 17th - guest reaches out via email to go over complaints during the booking again. Agent refunds 50% off of the cleaning fee ($98.61) and offers a future stay credit of $100, which was also refunded directly to the guest. This is a total of $198.61 in fees refunded and an additional $50 fee waived - $248 which is greater than one night's stay.

      Thank you - ML team

       

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