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Business Profile

Rebuilt Engines

Lightning Salvage Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

This profile includes complaints for Lightning Salvage Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightning Salvage Network has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a motor from them. They never shipped it. And then would not respond to phone calls or text messages.

    • Initial Complaint

      Date:05/24/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 25th 2022 I paid for an ***** engine to be built. The price for the job was $5216.25. Originally I purchased with this company because the representative lied and stated it would be ready in 7 to 10 business days. After calling in regards to my status Joshua stated the representative misspoke it was suppose to ship out after completion within 5 to 7 business days. For the last 3 to 4 weeks I have called several numbers listed and no one ever answers the phone. Today I finally get a call back but both lines work so bad I cannot even understand what Joshua is saying on the phone. He finally sends an email claiming the rebuild failed and that they will try to find another and ship out June 6th. I have lost revenue for months waiting and very disgusted that my calls are screened and only answer at their convenience. I asked for a refund but got no response. I have no faith in the service. Even if it wasn't ready there is no reason that it takes weeks to get a response.

      Business Response

      Date: 06/14/2022

      Firstly, we regret for the inconvenience caused to you. 
      If the engine was a used engine, we could have delivered it within a week or two. 

      Since, it is a *****/Rebuilt engine it took us a long time to Rebuilt it as there was less certified mechanics to work on Rebuilt engines at the moment, However we Rebuilt the engine and completed but during the final inspection the engine blew up since the core engine used was not a good rebuildable one.
      We also did not have an other core engine which is rebuildable for you, we had to wait for a rebuildable core engine to come in stock.
      We apologize for the huge delay in delivering the order to you, However we still can get you the engine rebuilt in 2 months time, if you agree.
      IF NOT. We will have the complete money refunded back to your card, if you say so.

      We might have difficulty getting the deposit back from the *****ufacture, as soon as we get we will gladly refund.


      Thanks
      Lightning Salvage Network

      Customer Answer

      Date: 06/14/2022


      Complaint: ********

      I am rejecting this response because:
      I have already had a discussion in regards to a refund on 5/25/22. It was stated then I would receive a refund then. I am not willing to wait another 2 months when I have been reaching out for several weeks for a response. Since then the company has not returned any of my calls or messages. No faith in a business that can see I call multiple times a day and have messaged them multiple days in a row with no response.


      Sincerely,

      ******* ***** 

    Lightning Salvage Network is NOT a BBB Accredited Business.

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