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Business Profile

Online Retailer

Craft Holsters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25th, 2025 I purchased ONLINE a holster from craft holsters and I ordered the variance for the laser/light and optics IN THE ORDER. 1 day later this company offers a better sales promo the very next day and refused to give me the extra 10% off. I wanted to cancel the order but then they agreed to give the other 10% off. Well after a month of waiting, on June 23rd 2025 my holster was delivered. This holster does not fit my handgun. There is NO ROOM FOR OPTICS OR LIGHT/LAZER which is what I had ordered. The lady who answered customer service said I did not add the variants to my order. This is an outright lie. I ordered the variants on this holster because the handgun was very expensive. Craft Holsters refuses to re-make the holster and they refuse to honor a full refund after they screwed up the order. They want to charge me 25% to cancel after they screwed up the order. I feel that they sent the wrong holster out of spite and Retaliation because I threatened to cancel order if they did not give the extra 10% off.

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** refuses to refund my money even though I have have been lied to several times that the order has been shipped when in fact it has not!

    Business Response

    Date: 06/28/2024

    Hey sir!

    I apologize for the inconvenience regarding your order.

    However, to be able to help you out, I'll need a bit more info, especially your order # (6 digits).

    As soon as you let me know what your order number was, I'll ask my colleagues to look into your case again and see if they can solve your complaint the way you desire, that is, offering you a full refund.

    Regards, Al from Craft Holsters

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shoulder Holster from them, I followed the sizing instructions made notes about the length and that I had a long waste and included the measurement that they required to adjust the size of the harness. The harness arrived and did not fit, they required pictures to verify that it did not fit, I sent them, their reply was that they accepted and approved my replacement but it required a 25% restocking fee and that I would have a store credit of $55.30 that the cost to replace the product was $79 dollars so I would need to pay $ ***** in order to get my replacement. First off I already paid them $167 for the original shoulder holster and included all of their sizing requirements. Now they want me to pay extra to get a replacement for something that they sent that did not fit in the first place. Secondly I am not sure how they calculated a $55.30 store credit when I paid them 167 dollars and some change. I am waiting on a reply back via email which they take days to respond to and see what they say about the 24 dollars for replacement. I want what I paid for and I am not paying a ***** more to get what I have already paid for and did not receive the correct size. I should not have to pay for their mistake. Nor can I wear something that does not fit. I want a full replacement with a product that fits at no additional charge to me. If you cannot provide a replacement that will fit then a full refund of my ******. Your choice either a replacement or a full refund.

    Business Response

    Date: 02/22/2024

    Hey sir!

    I'm very sorry for the inconvenience caused. Also, I'm sorry to hear you were not happy with how your claim has been handled.

    However, I've just looked into our system and it says a replacement holster has been issued, with a holster featuring an extended tie-down strap so that the system and holster work better for you. You've also been granted a complimentary leather holster break-in kit.

    Sir, I hope this solution is satisfactory, but if there's any more issues, don't hesitate to contact me at ***********************************.

    Regards, Al from Craft Holsters

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok I ordered a holster from craftholsters and it was supposed to be a custom holster it wasnt it was just a holster that fit the gun with no trigger guard it was horrible leatherwork there was no kind of mold whatsoever theres just kinda indents kinda cut out to make it look like a mold i can grab the trigger in pull it no problem at all with any finger on both sides at the same time it wasnt custom at all it was just a regular sized holster that would fit any gun that size in i reached out to them in they say mail it to them in they will replace it but i dont want a replacement from a company that has no value in there work i want my money back because it was supposed to be satisfied 100% guaranteed or they will buy it back not give you credit back on how would i go about that I ordered from craftholsters in when i got the box it had pieces from Falcoholster is there anyway i can get my money back instead of credit with there company because after seeing this holster they have horrible quality holsers

    Business Response

    Date: 08/31/2023

    Hey sir!

    I'm very sorry you couldn't be satisfied with your holster. However, I was told your claim has been accepted and that a replacement holster has been issued at our own costs.

    I'm more than sure the replacement holster will come with the fit you desire and I hope you'll be able to carry with safety and comfort.

    Regards, Al from Craft Holsters

  • Initial Complaint

    Date:04/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number ****** TRACKING NUMBER396016315005 The straps do not reach around the gun to hold it in--FROMTHE HOLSTERS COMPANY, S.R.O.************************* 17 ****************, **, ***** TORICHARD SWETE ******************************************************************* SHIP DATETue 3/21/2023 02:51 ************ TYPEFedEx *** ORIGINBANSKA STIAVNICA, , SK, ***** DESTINATIONROCHESTER, **, **, ***** SPECIAL HANDLINGDeliver Weekday Electronic *************** STANDARD TRANSITFriday, 24.Mar.2023 by 16:30 NUMBER OF PIECES1 TOTAL SHIPMENT WEIGHT1.00 LB SERVICE TYPEIPED

    Business Response

    Date: 01/23/2025

    Dear *******,
    Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced with your order (Order Number 508417).
    We noticed that you did not reach out to us directly before posting this review. We are here to help and ensure your satisfaction. Based on your description, the holster does not have any defect. The issue you are experiencing with the straps can be easily resolvedTB is removable and can be adjusted to fit your firearm securely.
    We kindly ask you to contact our customer support team *********************************** who will be happy to guide you through the adjustment process. Our goal is to ensure you are completely satisfied with your purchase.
    Thank you for your understanding, and we look forward to resolving this issue promptly.
    Best regards, Craft Holsters Team

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craft holsters received payment and immediately canceled my order. The phone number is automated and gives you email address which has not replied why my order was canceled or why payment was not refunded.

    Business Response

    Date: 01/23/2025

    Dear ****,
    Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused.
    Upon reviewing your case, we found that order ****** was canceled because it was unpaid and a duplicate. No payment was received for this order, which is why it was canceled.
    We understand your concern about the automated phone system. At that time, our phone system was set up to direct customers to email, and we promptly replied to explain the situation.
    Your correct order, ******, was processed and delivered. You confirmed receipt of this order on 24.10.2024 via email.
    We apologize for any misunderstanding and appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our customer support team ************************************************************.
    Best regards,
    Craft Holsters Team

Craft Holsters is NOT a BBB Accredited Business.

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