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Auto Lien Source LTD
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a claim of possessory Lien and notice of foreclosure sale for a vehicle that they have without my permission and for an insurance settlement that has not been settled. They are attempting to charge me storage and auction fees as well, that should be between USAA insurance company and whomever they made their agreement with.

    Business Response

    Date: 05/15/2024

    On the notice received there is a process # I will need that number in order to view the lien in question.

    Business Response

    Date: 05/15/2024

    I will need the process number off of the notice you received so I can look up the vehicle.

    Customer Answer

    Date: 05/17/2024

     
    Complaint: 21711280

    I am rejecting this response because: The process number is #******

    Sincerely,

    *******************************

    Business Response

    Date: 05/22/2024

    Thank you for your feedback.

    If the vehicle claim has not been settled please contact insurance Auto Auction and give them the reference number stated on your notice. The letter you received should also have a insert explaining why you received the notice, this is between the insurance company and salvage pool. The fees owing are not charged to you, but contracted between the ***************** and salvage pool. the letter was sent to you only to fulfill the law requirements of the lien.process.

    Customer Answer

    Date: 05/29/2024

     
    Complaint: 21711280

    I am rejecting this response because:

     

    I appreciate this information and it makes sense.  USAA and IAA are who I am having the problem with because they are not resolving the claim.  Can I please have something in writing indicating that the car is not going to auction until the claim is resolved.  Once I receive that I can approve this complaint as being resolved.


    Sincerely,

    *******************************

    Business Response

    Date: 07/03/2024

    Unfortunately I don't have the authority to stop the auction. Please call IAA and give them the reference # on your notice and they should be able to help you.

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