ComplaintsforNetVendor
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Netvendor is responsible for managing qualifications for vendors who do business with property management companies. My property management company requires me to use netvendor or else I am "non-compliant" and payments for work orders from ************** are halted. That is exactly what happened about three weeks ago. I have been on the phone with netvendor about a dozen times since then including a number of conference calls with my insurance company so that my insurance company would give them the document they seek and the matter is still not resolved. Their customer service reps are feckless at conveying to me and/or my insurance company what exactly is is they want. When the document is sent is takes ***** before it is processed by a different department that does not take or make phone calls, but issues abstruse inscrutable rejection letters. In one of the conference calls I have explicitly granted permission for my insurance company to furnish Netvendor any and all docs requested and have instructed Netvendor to reach out to them directly, AS IS THEIR JOB, but no dice. They NEVER call me or the insurance company to request a document or resolve this issue. In the meantime, I have not gotten paid for three weeks because of Netvendor's negligence. Although ************** is a high value customer of mine I am on the brink of dropping them. I have tried everything I can and there's nothing more I can do. Desired resolution: do your job, what I am paying you to do and what ************** hired you for: reach out to the insurance company, be proactive, get the documents you seek, have the processing team call me if necessary since the customer relations team is just reading from a script and seems to have no comprehension of why docs are being rejected any more than I do. work promptly and diligently to resolve this.Business response
12/26/2022
Hello,
We do not set the requirements at NetVendor, we just enforce the requirements of the *************************** for whom you work. Your auto insurance agent doesn't respond to our third party requests, which is unfortunate because the requests must go through ***** (the NetVendor account owner) and then to the agent. Rejection notices go straight to ***** as well, with clear instructions on how to correct the Certificate of Insurance for your agent when he forwards it. Unfortunately, if the agent ignores the requested corrections, the document will continue to be rejected. I do see, however, that your agent did submit the proper documentation recently, and you are now in full compliance. We appreciate the feedback, and look forward to continuing to work with your business in the future.
Initial Complaint
08/23/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
After spending a considerable amount of money to be compliant as per **************************** its been 3 weeks and this company does not update the information after requesting corrections. this causes a delay in work and everyday that goes by that they do not check the documents is costing me lost work and revenue. they request documents but it takes a week for them to update. everytime I call , it goes straight to voicemail. I never had this issue with Compliance depot. they repeat the same request for information even after it has been submitted by the vendors.Business response
09/06/2022
Hi,
We process all documents sent in to processing from your agent within 24 hours. We are also available via phone between 5am and 5pm Pacific Standard Time (PST). We would be happy to take your call during that time.Unfortunately, the property management company you are trying to get compliant with requires your agent to fill in the description of operations box with specific primary and non-contributory language. Your agent has not done this and therefore the management company wont allow us to upload your certificate of insurance. This is the document rejection your agent and your primary account email received:
Auto ********************************* requires specific verbiage in the description of operations. They will accept any of the following coverage types 1) Scheduled auto, Hired, and non-owned autos together. 2) Any Auto will be accepted by itself or 3) Non-owned and owned autos can be accepted by the ******************* Please refer to the sample template listing the required verbiage and if needed, discuss with the insured.Resubmit once addressed. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.