Customer ReviewsforLile Moving & Storage

It is impossible to tell in words what an awful experience it has been to work with **** Moving and Storage for my move from ********** to ************, **. The people they hired were totally careless. Many items of furniture were scratched and damaged. They broke two shelves off of an expensive cherry bookcase, scratched a dining room table, put a large ding in an armoire, put a ding in the wall of a new home, lost the hardware to an item they took apart--just to name a few. They lied on the inventory papers and said my furniture was faded and scratched and badly worn at pickup. All of this is untrue. They did not give me the inventory papers so I could object to this. Several days later I got them by email and I saw they had forged my name. The papers were such a mess and so incorrect that I did not know how to fill them out. When I called for help, I got rudeness and condescending attitude from them. I asked for return calls and never got them. When I got ahold of the regional manager, he would not let me talk, was very rude to me , called ME rude, and then hung up on me. My invoice was incorrect twice--overcharging me. I had to dispute charges with my bank to get any refund. It is now 6 weeks since I moved and I cannot move into my new home because so much furniture is damaged and I have to wait for their people to assess the damage and it will likely be 6 months before all is done. They are one of the worst companies I have ever encountered and I so regret ever doing business with them. I would give 0 stars if that were an option.

1) Poor communication. *When we experienced shipping delays, we communicated with **** that we understood these things can happen & our only request was to be kept updated. This did not happen & when we attempted to reach ****, they stopped answers our calls, voice ****************** 2) Poor packing and destruction of property, many items are irreplaceable. *Heirlooms and vintage furniture arrived without any wrapping/blanket padding & items were stacked on top of other items, causing dents, broken ************** to be smashed. *Our childs custom Lego table was torn apart & flat Lego boards that were superglued to the table were ripped off. This egregious behavior was completely unnecessary & the table was destroyed. We had discussed the specifics of moving of our childs Lego table with the crew lead & we were reassured that these instructions would be followed. After our childs Lego table left our home, it was destroyed sometime at **** Storage. Who would do that to a kid? *Living room lamps were placed in garden containers amongst shovels, *****, & unwrapped ceramic pots. The wiring of the lamps was destroyed. Our indoor air purifier & space heater were thrown into an unpacked garden box with the garden hose, & unwrapped ceramic pot., Many boxes arrived smashed, dented or torn apart. 3) We were overcharged. Our moving costs included 2 components: weight and # of boxes that **** packed. *Many boxes were partially/half-packed & fluffed w/ packing paper, which increased our costs. *Our **** was charged the estimate, long before our shipment had been weighed. We also were overcharged for the # of boxes packed by ****. When attempting to resolve this with ****, our calls & messages were not answered or returned. Ultimately, we engaged **** to dispute the charge and **** reversed the difference.4) Dealing w/ the claims process is a part-time job. It is time-consuming, frustrating slow, & fraught w/ denials then appeals.

Similar experience to what other reviewers have stated. Estimate was off and timing was so bad!! Was told my "move out" would take 1 day since I was packing 90% of the home. Took over 2 days and cost me money as I had to cancel hotels and change my timing with my company. There was damage to the move out home that were never addressed. Then I was told I would need to give them 14 days notice of move in as the items needed to be pulled from storage and shipped. I gave them 21 days advanced notice of the timing I needed. Product took an additional 10 days. I was then promised a prorated refund which never happened. I was actually charged more!! Then when I questioned it that told me essentially "Sorry prices change". Items arrived and were damaged/broken along with items missing. I filed a claim and am being told it will take 60-90 days.......Then I asked to talk to someone higher up and was given the name and number the owner of Lile. I called and left a message, no response. I waited one week and then emailed. Still over 1 week later and no response. It is obvious this company doesn't want word of mouth business or care about their customers at all. I would not recommend them and have actually pushed 3 friends/family away from using them in the last month alone.

Great work and very professional. I love the tracking system and app we used to do inventory. We are very happy to have used Lile. 5 Star service all the way!