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Business ProfileforSelco Community Credit Union
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 925 Harlow Rd, Springfield, OR 97477-1140
- BBB File Opened:
- 7/1/1989
- Years in Business:
- 87
- Business Started:
- 11/1/1936
- Business Incorporated:
- 6/18/1982
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Selco Group, Inc.
- Business Management
- Ms. Bonnie B Larsen, Director of Marketing
- Ms. Ava Milosevich, Vice President
- Mr. Steven McIntire, General Counsel
- Mr. J Newcomb, President
- Contact Information
Principal
- Mr. Steven McIntire, General Counsel
- Mr. J Newcomb, President
Customer Contact
- Mr. Steven McIntire, General Counsel
- Additional Contact Information
Phone Numbers
- (800) 445-4483Other Phone
- (541) 302-4663Other Phone
- (800) 445-4483
Customer Complaints
9 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mika A
03/03/2024
Selco Community Credit Union Response
03/04/2024
I am unable to locate a **** or ******** **** in our system. I would be happy to follow up and look into this matter further. I would ask that you email me directly to provide more information so I can locate your account.
I would generally share that ******************************* is a product that is administered by a third party authorized by the ***************. The premiums charged are approved by the *************** and the amount of the premium depends upon the balance of the loan not the risk of the borrower. Further, while SELCO does add a $50 administration fee when a policy is added to the loan, the entire premium is paid to the third-party insurance carrier. The agreements signed at the dealership discloses insurance requirements and advises insurance will be placed on the loan if there is no policy in force. Adding CPI to the loan is avoidable and fully or partially refundable depending upon the circumstances; namely if and when coverage was in place.
Finally, multiple notices are mailed and emailed to addresses provided by the borrower in advance of placing the policy.
Having said all of the above, people are human and if a mistake was made by SELCO, we will make it right. I look forward to hearing from someone.
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