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Find a Location

Pacific Village Apartments has 1 locations, listed below.

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    Business ProfileforPacific Village Apartments

    Apartments

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3033 Gateway St, Springfield, OR 97477-1076
    BBB File Opened:
    2/20/2019
    Years in Business:
    24
    Business Started:
    4/12/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • KKMH Properties
    Business Management
    • Ms. Kathleen Kelley, Member
    Contact Information

    Principal

    • Ms. Kathleen Kelley, Member

    Customer Contact

    • Ms. Kathleen Kelley, Member
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/06/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I was approved for an apartment in ***********, ******, by Pacific Village Apartments in May. This was after an $80 application fee. I then paid $500 deposit on May 31st. I was awaiting the lease form to be sent and was suppose to have access to the apartment by June 7th. Pacific Village Apartments then notifies me on June 4th they were not going to give me the apartment and decided to remodel it and charge more and they no longer had apartments at the price I wanted, I denied accepting an apartment for more money a month then applied for. They said they weren't sure how to refund me my $580 (for application and deposit). After two weeks of calling I finally got ahold of office manager and she apologized for situation and said they are trying to figure out refund with owner. I was called on June 18th and was asked to clarify my address so they may send refund check. I have not received check and it has been a month now. On June 25th I called their office and the worker said they were unsure what was going on with my refund or if it even got sent or approved. I would like the money I spent for a service (renting an apartment) that was no longer available to me after being approved and paying deposit. It has been two months since being approved and over a month since being told I would be refunded, does not take this long to get a check together when it is well past date I was suppose to get apartment in the first place.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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