We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ammunition

Primo Reloading

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/24/2023 I paid $110.94 for gun powder from primo reloading online. I paid for shipping and it was all paid for via Zelle. The company texted and emailed me saying it would ship out on 7/24/2023. I asked for a shipping confirmation and they replied saying my package was held with authorities and needed to pay an additional $100 for shipping. I declined an requested a refund and stated they couldnt issue a refund and stopped answering my emails or answering their phones.

  • Initial Complaint

    Date:06/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They ripped me off of almost $400 for products I ordered from them on their website. They had no intention of fulfilling my order, and they have ripped off many other people after reading the reviews and yet ******* still lets them pop up as the number one search for that item that I was purchasing.

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered **** large pistol primers and **** small pistol primers for $252.94 including $26.98 flat rate shipping. I paid for my order using Apple Pay to phone #************. I received a text saying my order would be shipped within 2-3 business days. I contacted primo reloading by text at ************ and email at ******************************** because I hadnt received a receipt for the $252.94. They assured me that my receipt and tracking number would be emailed to me and my package would be shipped on 08/03/2022. They did not ship it. So I contacted them today (08/04/2022) because I hadnt received a receipt or tracking number. Thats when they told me that I would have to send them another $100 for a hazmat fee and insurance. I told them Im not sending them anymore money. If that was the case, then just cancel the order and issue me a refund. They refused issue me refund and are refusing to ship my order. They began to get very nasty and demanding with me to pay the extra $100. I told them no, and I would pursue legal action to for reimbursement of my $252.94 plus legal fees. When I questioned them about what carrier they were using, they refused to answer and said they would see me in court. They wouldnt discuss the matter any further.

Primo Reloading is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.