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Business Profile

Tree Services

Asplundh Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About three weeks ago two of the company's employees talked to me regarding the ****** in the photos. They mentioned PGE and the power lines, and wanted to remove the ******. I said they could be trimmed but not removed. They are barely anywhere near the lines. I informed them that the only time there'd been a problem was when a white oak on the property above us had fallen and taken down a line. A couple of weeks later I came home to find some of the ****** removed. One of the photos shows the gap left. I immediately contacted Asplundh and told them I had not authorized removal. I phoned the next morning and asked that no further removal be done. As I was driving to work I was passed by one of their trucks. I turned round, drove home, spoke with the Asplundh employees, telling them I'd not authorized removal and that they were to leave my property.I am annoyed that the two employees with whom I spoke originally either lied or were too incompetent to know the difference between trimming and removal. There is now a unattractive gap and an occasional maple left in the gap. The majority are, happily, still standing. The company's reviews are largely poor, and I can see why this is the case.I want Asplundh to replace the ****** removed with the same type, so as to hide the gap.

    Business Response

    Date: 07/07/2025

    Asplundh Tree Expert is contracted by *** to perform vegetation management services. The scope of work performed at each jobsite is determined by **** forestry department and their trimming and removal specifications are set to adhere to that of the ********************************. This location is in what is considered a high risk wildfire zone and all fast growing vegetation directly below the lines is to be removed in in efforts to maintain safe and reliable power to the community.

Asplundh Tree Service is NOT a BBB Accredited Business.

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