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Business Profile

Property Management

StreetWise Property Management, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** acquired the rental agreement for our home from Streetwise Property Managment. They did not actively manage the property, but the tenant had a significant outstanding balance that we were owed. The tenant has provided proof of payment to the portal now managed by ***** and despite multiple emails and calls, they refuse to provide any response. PropM took over the Streetwise billing portal and our tenant made multiple payments to in the tune of $1,000 that was collected after PropM took posession of the portal. They refuse to respond to emails or messages left with their reception staff to provide a clear accounting of my owner portal.

    Business Response

    Date: 03/13/2025

    ****,
    We appreciate your email, but to ****************** has never managed your property. You did not complete a transfer to our services, and we have never received any funds related to your property.


    The documentation you provided confirms that the tenant made payments to Streetwise, not *********** We do not take over existing portals or co-mingle accounts for precisely this reason.


    For any concerns regarding your property, please reach out directly to Streetwise. If we had managed your property, both you and your tenants would have been set up with our owner and tenant portals.


    Let us know if you need any further clarification.

    Customer Answer

    Date: 03/13/2025

     
    Complaint: 22969929

    I am rejecting this response because: I have an email from the prior owner of Streetwise confirming that a conversation was had with ******* from Streetwise that there is a positive funds balance on my account (see attachment).  PropM has consistently refused to engage in any actual dialogue on this and constantly tries to hide behind "we never managed your property", but I have consistently received communication from the prior owner that this is not accurate.  

    I have requested and would love to have a joint zoom or phone conversation with both PropM and the prior owner to clear this issue up.  I have tried calling PropM multiple times, leaving messages with their receptionist, and never receiving a response.  Attached is an email chain dating back to early February where the prior owner tried to get their cleared up, along with multiple follow *** from myself and the prior owner, that PropM refuses to respond to.  



    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/1/2024 this business is not agreeing to the lease that is in place and is ignoring calls/text multiple items have been broken in the home and they will not fix it until multiple attempts to reach out have been made

  • Initial Complaint

    Date:02/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Streetwise property management should be ashamed of themselves. I hope my words get across to warn other future tenants. Long story short, during the snowstorm last month in January 2024, my upstairs unit had a broken pipe, which burst and caused flooding in my downstairs unit. The first week the restoration team came out and tore up the ceiling and the floor and put a few fans to let it dry out. It has now been one month and 2 weeks and my apartment is still under construction and left the same. No additional work has been done to it. I have reached out several times to Streetwise property management and asked for an estimation of when it will be done. They have never given me an answer and would only say they dont know or they would just ignore my text messages and emails. They just keep asking me to reach out to my renters insurance. I am a single mother and have two sons that are living with me. We are now homeless, living in hotels and with friends. I am up to my *** on my renters insurance and dont know what to do next. My children and I are now very scared not knowing where were going to sleep at night. I am still paying rent. I had paid rent for the month of January and February. I have asked them numerous times if they can provide me temporary housing until the construction is all done with but they said it is legally habitable which I dont understand because it looks like a construction site and also very hazardous. So I asked for a few request stating to hire professional cleaning services to clean out all the dust and debris, check for mold, and many other things. They completely ignore me, and do not answer these questions. They promised me they would refund me a check for two weeks in January and for the whole month of February. I have not seen the check in the mail. I am saddened because I am one of their tenants and they have not shown any compassion or remorse for my current situation.

StreetWise Property Management, Inc is NOT a BBB Accredited Business.

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