We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Twisted Fish Steakhouse and Sports Lounge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/27/24 my family attended this restaurant for my fathers 50th birthday dinner. Our server, *****, was AWFUL. He gave my moms steak to my husband and my husbands steak to my mom (she ordered a filet mignon and he ordered a sirloin). He forgot to give many of us our drinks and forgot two of our orders completely and had to re-ask us what we ordered. My nephew received his fries and then 5 minutes later received his clams. My husband asked for a side of ranch and ***** gave it to another table. It took 10 minutes for the ranch and my husbands food was cold at that point. ***** then walked outside and got into a truck, he did not announce that he would be taking a break, and we did not have any other server check on our table during his 10+ minute break. ***** then came back inside REEKING of marijuana. We asked for our checks so we could leave because we couldnt believe the terrible service we received. 10 minutes go by and when I get the checks from ***** they are all wrong and have extra food and drinks on them that we didnt order. The manager never once came out to help address the situation even when I asked ***** for the managers assistance. We didnt get to go boxes from the staff so we didnt get the left over food that we paid for. The manager didnt seem to care that her staff is doing drugs on the job and then coming back and touching food and helping tables, might I add that when he came inside from his marijuana smoke break he never washed his hands. Im very unhappy with this business and want a complete refund. ***** should have never got a tip either, that was automatically added to my check!

Twisted Fish Steakhouse and Sports Lounge is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.