Complaints

This profile includes complaints for Johnson RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johnson RV

  41777 SE Highway 26 Sandy, OR 97055-9465

  
• 

  Johnson RV

  4105 Pacific Hwy E Fife, WA 98424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 Roam camper at Fife. I am handicap and need to have a garage put in hand controls in April. It showed up with a fractured windshield. A crack through the wiper area during the time at Johnson RV. They decided to replace the windshield. Will take 2 to 4 weeks to get into stock. Not drivable with this type of crack. Found out that the windshield came in last week. I cannot get a date when they will repair the vehicle. The sales person will not give me a contact name. Service does not answer the phone nor return my message. The sales person said it must not be moved for 24 hours after being replaced so it may take awhile while they come to the house. Every glass windshield company I have spoken too does not understand that time frame. After weeks of trying to get info I am going this route to see if I can finally get my brand new vehicle repaired so I can use it.

  

  Business Response

  Date: 06/07/2023

   

  The windshield just arrived & is scheduled to be replaced tomorrow.

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20126600
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/09/2023

  The windshield has been repaired. The installer stated that not everything said by Johnson correct. But, none the less the windshield is repaired. The small parts missing in the vehicle I will take care of.
  

  
  

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the Coachman Galleria 24T in July 2021.We paid $160,000 for the ********************************* Galleria 24T.We also purchase and extended service warranty for $3,500.I have had the worst experience ever with your the JohnsonRV ***** service department. They do not return my calls! *** owned the Coachman Galleria for 2 years now and have never gotten a call back from them! Ive had so many issues with it that Ive had to depend on the internet/YouTube users group for help. Why did I pay $160,000 for this with extend service warranty for an additional several thousands of dollars?!? I am beyond frustrate as the air conditioner has never worked for **. I had vacation scheduled and so many reservations at campsites that we can go to because it is now in repair shop at the JohnsonRV in ********. My wife and I thought we had bought the top of the line class B RV but it hasnt worked right and feels like the worst investment of our lives since it has never worked right!!!! I have called your ***** ************ more than 20x (probably and understatement) and have NEVER received a call back. I even called your sales department and they said they would hand deliver it to the service manager himself so that I would be sure to get a call. That was 3 weeks ago!3 weeks ago I took it to the Johnson RV in ********. I has been sent back and forth to ******** and the Johnson RV store and is still not done. They said they are waiting for parts that will take another 3 weeks!!!!!! There have been so many problems and this is just some of the problems I can recall:1) Air conditioner has NEVER worked 2) The disconnect to start the generator shuts off on its own we have to turn it on and off several times for it to activate.3) No hot water from the hot water heater 4) Inverter issues 5) When plugged in to 220 power at a camp site the heat and power goes out randomly 6) sliding door will not unlock using key fob. It worked for the first year but just started not working 7) water tank sensors not working It was working for a while but now it is showing as empty even when its filled to capacity with water and this includes the black tank and the gray tank.

  

  Business Response

  Date: 06/02/2023

  Issue #1
  Vehicle had multiple symptoms due to a faulty solenoid that caused the panel to shut off and tank sensors to stop working.
  This part has arrived, has been installed and tested over a 2 day period without issue. (Fixed.)

  Issue #2
  House AC issue high and low pressure switches are on order and we were given an initial eta of 2-3 weeks.
  Requested an update from supplier will not hear back until Monday.
  
  We are making arrangements for one of our sublet workshops to perform repairs as soon as parts arrive.
  Customer is being updated ***** in service and we will reach out again on Monday to confirm ETA on AC switches.

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had file a complaint and received a semi response from Johnson rv. The person who responded ******************************* sent me a message and gave me the name of *********************** who is the financial person who is in charge of giving me a refund on my extended warranty that is usless since they will not fix anything. *********************** sent me forms to fill out for my money back for my warranty. I sent them back with all of the required documents he requested. I also sent them to the warranty company who said this was a Johnson rv issue and I had to deal With them. No problem except NO one will return my email or my calls. I have called *********************** and left several voice mails and sent several email regarding my money back. I have not received anything. I want my $5500 back. I jumped through their hoops and sent what they needed. Now I am filing yet another complaint.

  

  Business Response

  Date: 03/03/2023

  Customer has been in communication with our Finance Department.

  With the cancellation being sent out, customer is due a cancel percentage of *******% per Assurant.There is a $50 cancellation fee. Customer will be netting a refund of $3,770.56. Check is being cut today and tracking number has been provided to the customer via UPS. 

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought ****** from Johnson RV in *************. We paid $150,000 and another $5,500 for an extended warranty because it is a used **. When we went and looked at the ** we found a few things wrong. The batteries needed replaced, there was a broken piece in the shower, one of the doors was cracked. We mentioned to the sales person about these little issues and he assured us they would be taken care of. When we took position of the ** about two weeks later we drove it ********************************************************** for the next month. Once there and the second night we heard a HUGE water leak under the **. When we looked the whole wet bay was flooding. We had to shut the water off and call Johnson RV the next day. ***** sent a ***** repair person up to fix it. Great. While **** was here we had him check the batteries because it looked like they had not been changed out. They had not. The ones that were in there were bad and we were lucky he had some in his van. He replaced them. Two weeks later the water started leaking again. We moved 26 miles north when, for the third time the water line erupted. We called Johnson RV to set up a time for them to have ****** and go over everything that was wrong. We sent ***** a email with a list of all the things that were wrong. He assured us that he would have them fixed. We left ****** at their facility for 10 days. I called and emailed ***** 3 times over the 10 days to see how things were going. I received no replay. When we went to get the ** after the 10 days nothing was fixed on it. Not ONE thing. We had to have the ** Tech come back to our camp site and fix everything. Over **** worth of work. I have emailed them 3 times and have not received any response. I want my money back. $5500 for the extended warranty that they refuse to honor and $**** we have had to spend on repairs. I have emailed them several times with no response. Its been almost a year.

  

  Business Response

  Date: 12/19/2022

   

  ****** is currently in communication with our leadership team & getting the desired settlement.

  JRV Team

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I received a message from *************************** on December 8th. I followed up with that email and I have not heard anything back regarding this issue. I will follow up if I hear anything else. As of today 12/19/2022 I have not had a resolution. 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an ** in March 2021 from Johnson RV, *****, ******. The ** finally arrived and we made the purchase of the brand new ** on October 17th 2022. When completing the purchase agreement and loan documents with the Finance Manager AB, at the end he was pushing for the purchase of an extended warranty. We had already done our extended warranty research, but listened to what he had, to use as comparison. I had asked the Finance Manager several questions regarding the extended warranty, such as "Maximum amount of claims and Maximum claim costs" and "If electrical wiring, electrical components and computer touch screens were included", he answered positively and the extended warranty seemed like a good deal with good coverage. Finance Manager said that we could cancel the extended warranty at any time. We signed paperwork and were off.Over the next 48 hours, I reviewed the extended warranty in great detail and found that the Finance Manager was not making accurate or correct statements about the above warranty. On October 19th 2022, I personally spoke with Finance Manager **, to cancel the extended warranty as it didn't cover what I had asked and that Finance Manager AB, had made false claims and statements about the warranty coverage. Purchased extended warranty of $9874.00 on 10/17/22. Cancelled warranty 10/19/22 via phone call with ** Johnson RV. Contract States "up to 45 days for refund". As of 11/29/22, 40 days after cancellation, Johnson RV still had not sent cancellation paperwork to ****************** Group. Numerous phone calls/voice mails and emails to both Finance Managers ** and AB, are not returned, no reply to emails. $9874.00 still has not been returned and applied to my loan amount. Over 6 weeks now 12/5/2022 and funds still have not been returned/applied to loan.

  

  Business Response

  Date: 12/12/2022

   

  Hi *****!

  ****** has attempted to reach you several times to let you know he is working on processing your refund.
  Here is the best number to reach ******, ************.

  Thank you *****!
  JRV Team

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18524668
  
  I am rejecting this response because:

   

  This is an untrue statement from Johnson RV.  Exactly why I am reaching
  out to the BBB and legal representation if this continues to go nowhere and they continue to hold my money. 

  
    My calls go unanswered, my voicemails to both ******* and ****** are
  not returned and emails inquiries are not responded to.  They have made
  zero attempt to return my calls.   We are now 2 months after the
  cancellation and Johnson RV is still holding my  $9875.00.  This money
  has not yet been credited to my loan or check sent out (as of today 12/12/2022.  Very
  unprofessional business practices.
  
  Sincerely,
  
  ***********************

   

  
  

  

  Business Response

  Date: 12/14/2022

   

  Hi *****, we are providing you with exactly what you are asking for.

  See details:

  
  Check # ***** for $9,874.00
  
  UPS Tracking: 1Z9W0W620392977971

   

  Thanks!

  JRV Team