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Business Profile

Property Management

Encompass Management & Consulting LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Encompass Management & Consulting LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Encompass Management & Consulting LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I rented the property at ***************************** in ****** ****** from June 15, 2011 until Sept 30, 2022. Our rent was paid on time every month. We left owing nothing and with no damages. And we did give a 30-day written notice. We moved to ******** on Oct 27th and I gave my ******** address to ****** (the office manger of Encompass). After not receiving it by about the 1st or 2nd week of November I called ****** and she told me that she mailed the check to the Chemawa Rd address. I thought it would be forwarded, but it wasn't. I called again and she said that it wasn't cashed, but it hadn't been returned to them. It's been over three months and we still haven't received our deposit, nor have we received any correspondence from the property management at all. I've made numerous calls to ******* and she tells me that I need to speak to ******* because she writes the checks. ******* has never returned even one of my calls.Our move out inspection was scheduled for Sept 28th at 1:15 pm. When no one showed up my husband called and spoke to ******. She said there was a misunderstanding and that there wouldn't be time to schedule another inspection before our move out date of the 30th. She said she would just go ahead and mail us our $500 deposit. The property was also used for church services (my husband and I were the pastors until we resigned to move to ********). Encompass had already rented the property to ******************************* They moved in on Sept 30th (changed their minds about pastoring the church), and moved out the next morning. Our organization's ****** (**************) had the lease put in his name so that church could continue having services there for a couple of months until they made other arrangements. So my husband and I are not responsible for any cleaning or anything that *** have been left behind by the Laderlich's or the church.

    Encompass Management & Consulting LLC is NOT a BBB Accredited Business.

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