Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been extremely overcharged and feel like I was taken advantage of. There was a part that was $0.69 but they charged me $740.30 for him to put this in the bathroom. I feel like if I had been a man it would have been an entirely different situation. I'm on oxygen and can't really get around much, and I feel like I was way over charged.

  

  Business Response

  Date: 03/23/2023

  Hello *****,

  My name is **** and I am one of the Managers with Mr. ********************** Plumbing.  We received your original complaint on 3/20/23 at 1:11pm.  We tell customers they will receive a call back from a manager within 24/48 business hours, that gives us time to look into all aspects of the complaint.  Our customer service manager **** called you on 3/20/23 at 5:25pm to try and discuss your concerns and left you a message.  He was off 3/21/23 due to a personal emergency.  We received your call on 3/21/23 and advised we would call you back on 3/22/23.  ****, the customer service manager tried calling you again on 3/22/23 at 12:16pm and left you another message.  He also sent you an email trying to address your concern since we have called two times with no response.  We are a little surprised to see the content of your complaint.  Especially given you gave us a 10 out of 10 on our customer satisfaction survey immediately after our services were provided.  Here at Mr. ********************** Plumbing we are a flat rate shop.  We charge by the job and not by the hour.  We have set pricing for all jobs.  That pricing doesn't ever change. It doesn't matter if you are 18 years old, 30 years old or 70 years old, everyone pays the same price.  The price doesn't change whether someone is a male or female, the price is the same for everyone.  We are a highly reputable company.  I have worked for the company for 12 years and we strive to provide the best service to all of our customers.  We never take advantage of anyone.  We make sure that we clearly go over the scope of work and pricing before we do any work.  We require an authorization signature agreeing to the price and the work before we do the work.  We also require 2 more signatures after the work is complete agreeing to the work that was done and price.  We have all 3 signatures from you agreeing to the price and work before and after the job was complete.  We are truly sorry that you feel the way that you do.  It is unfortunate.  We encourage you to call ****, our customer service manager back to discuss your complaint.  We always try to work with our customers to make sure they understand how Mr. ********************** Plumbing operates, even if we don't understand or agree with the complaint.  Customer satisfaction is very important to us.  Please give our office a call to discuss your complaint further.  Thank you.   Tell us why here...