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Business Profile

Gymnasium Supplies

Gym Curl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: February 1, 2024.What the business committed to provide you: Gym Curl committed to providing men's large workout clothes.What the nature of the dispute is: The workout clothes received were significantly smaller than expected. Despite multiple attempts to contact Gym Curl's customer support to initiate a return, no response was received. Additionally, the business phone number listed on their website is a ****** Voice number that goes straight to an automated voicemail, making it impossible to reach anyone for assistance.Whether or not the business has tried to resolve the problem: The business has not made any attempt to resolve the problem. They have not responded to emails or phone calls requesting return authorization and refund.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 1 February 2024 Purchased 6 pair of jogging pants. No receipt of purchases. When I reached out to the number provided and asked about my purchase. They made up an excuse about the warehouse being flooded which is totally false. I have the credit card statement regarding my purchase. Also stated what kind of human am I, just because I want my products that I Purchased. I have the emails in regard to my purchase. Sent me a fake receipt with a fake order number. Order number *******. This company is a total fraud and needs to be removed off of the website. Has taken several people's money and refuse to send the merchandise. They can't afford to be in business and does Shady dealings. Has not heard from them neither email nor phone number. Please let others know to stay away from thus site.

    Business Response

    Date: 02/20/2024

    We have sent order confirmation, invoices and everything even email has sent  and we have information that our support staff and other operation is temporarily on hold for 3-5 days due to warehouse was on flood and we informed customer that we'll ship out your order in 2-3days with high priority. After even our email customer is very bad sending us annoying and harassing emails. We're a legit company and we take care of our customer very well and we fulfill all our customers order on time. Please check our email, order confirmation email, shipping confirmation email with tracking details everything has given to customer. We have already ship out his order and email also sent to customer with tracking details. Attached everything for the reference.

Gym Curl is NOT a BBB Accredited Business.

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