Complaints

This profile includes complaints for Physiq Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Physiq Fitness

  4825 Commercial St SE Ste 150 Salem, OR 97302

• 

  Physiq Fitness

  1177 Waverly Dr SE Albany, OR 97322-6942

• 

  Physiq Fitness

  420 Mill St SE Salem, OR 97301

• 

  Physiq Fitness

  4825 Commercial St SE Salem, OR 97302-2177

• 

  Physiq Fitness

  3850 River Rd N Keizer, OR 97303-4866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised by Physiq that I had an outstanding balance & that Im being sent to collections. I contacted Physiq several months back with a request to cancel my membership, but they never followed through on their end & did not cancel it. So, now I have a $150.00 bill & a collections notice. I have tried multiple times to pay this debt, but they keep rejecting my payment. Theyve said that I cannot pay it with a debit card & that it has to be a credit card. Im 19. I dont have a credit card. Its not right that Im being sent to collections for a bill I have repeatedly tried to pay. I have reached out to Physiq every way possible & am not getting return contact. I dont understand how this is legal.

  Business Response

  Date: 01/17/2025

  Hi *****

  My name is ***** and I am the area director for all Physiq Fitness locations. I am sorry for any frustration we caused you and would be happy to help. I see that you were emailing with **** the club manager of Physiq Fitness Lancaster on December 16th of 2024. She offered a payment of $74.97 and that she would waive the 30 days notice to cancel and January dues. Was this the payment you were attempting to make that a staff person said a debit card could not be excepted? Was it the gym that you called to make the payment or the collection agency? **** was waiting for the email from you about the payment and then she would complete the cancellations what I see in the notes on your file. Any extra information you can provide will help me to look into this situation further in order to help.

  Thank you

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This seems to be a common complaint for this company. My husband pays for both of our memberships. In April he went into the gym to cancel HIS membership in person. They did it right in front of him, no problems. He was under the impression that he would only be paying for one membership now. For the last 3 months they have charged him for two memberships instead of one. When you call over the phone they say they cant help you. And even going in person they still try to charge you money and just hope you dont notice. This is their number one complaint on ****** reviews. Id like my husband to be refunded for the months they have changed him for an extra membership that he canceled. My husbands name is ***************************. The name on the account is his.

  Business Response

  Date: 07/17/2024

  Hi *****

  My name is ***** and I am the Area Director for Physiq Fitness. I have ****** membership set to cancel and a refund of the 3 months set up for a total of $45 that you will see back on the card in the next 3 to 5 business days. If by chance you can tell me who you spoke to in the club that would be very helpful so I can do some training.  I am sorry for your frustrations and have created a document that will be at the front desk for all staff at all locations clearly communicating all the ways a member can cancel and how to complete it. 

  *****************

  Area Director

  Physiq Fitness

  *******************************

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We do not remember the name of the staff that he spoke to. He mentioned it sounded like an older woman. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Physiq Gym, set an appointment for my free assessment. They talked me into a personal trainer, they did not let me see the contract or give me a copy of it. I canceled one appt, due to family issues. I messaged the trainer thru the app and heard nothing back fir awhile. Then got a call from a new trainer telling me mine quit and she would be my new trainer but was leaving town fir awhile. Never heard from her again. Called Keizer store who told they would not have one for a few weeks. I deleted the app because it was not helping me, I asked the Lancaster location for card to scan at check in they refused. I have since injured my knee due to no assistance from the workers or having a trainer. In my opinion if they cannot keep trainers they should not be offering them. I did request a corporate phone to resolve this but no one would give me one. In my opinion if they cannot keep trainers they should not offer the service. Also in my opinion the contract is voided if not honored. I will never go back to phsyiq and suggest others do not either.

  Business Response

  Date: 06/20/2024

  Hi *******

  My name is ***** and I am the Area Director for Physiq Fitness. I would be happy to look into this situation for you more. At one point you were interested in training at our Keizer location. It sounds like you are no longer interested is that correct? Do you wish to be a member at all? If not I can look into options to cancel the personal training agrement that was signed and membership if needed. As a small company we do not have a corporate office number as we do not have a secretary or front desk type person to take calls at the office. My email is ******************************* in case you need it. I talked to **** today at our ****** location as he planned to reach out now that we had another trainer on board. I am sorry for the frustration we have caused as I understand personal trainers leaving is less then ideal for a person seeking help. If you can give me a little more information I will get to work on options.

  *****************

  Area Director Physiq Fitness

  *******************************

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues cancelling an account and charges continuing after cancellation . Multiple Contacts with staff who stated they were unable To cancel. The account was supposed o To be canceled 5/2022 and is still active and charging me monthly.

  Business Response

  Date: 05/31/2024

  Hi *******

  My name is ***** and I am the area director for Physiq Fitness. I looked at the attachment you provided about your request to cancel on May 2nd of 2022. At the end of our reply on May 4th 2022 we said "Let me know how you would like to proceed". Do you have another emailing showing you replied to this conversation so I can look into this further for you? Any additional information would be very helpful. Thank you for your patience as I look into this situation.

  *****************

  Area Director

  Physiq Fitness

  *******************************

• Initial Complaint

  Date:05/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for personal training near December of 2023, under the impression it was a few weeks or even just one month, and I did sign 3 pads communicating the plan to me, however, the gentleman taking me through the process did not explain In any clear or understandable manner that what i was paying for was a 12-month plan i was incapable of affording long term or was unable to leave unless i a)paid in full the remaining months, b)move away 25 miles from the gymnasium, or c)receive a doctor's note. There was no clear communication that i was signing towards an unbreakable 12-month contract, if I had known this i would not have signed as i know i cannot afford this nor do I have any interest in this service anymore, it was merely to get exposed to this realm of teaching. The unfortunate cherry on top is the trainer assigned to me has shown no initiative to reach out for the past 4ish months, still receiving money straight from my bank, and we have not trained in close to 5 months, yet I have received bill after bill for sessions that have not happened nor have existed. This is tearing apart my capacity to pay bills and directly affects my livelihood. I would sincerely appreciate a refund for every bill if possible. This trainer has not contacted me in any manner, either on the app or on the phone, we have brushed conversations in personal passing but otherwise, he has expressed no interest in either, receiving payment for months of training that have not occurred or will not occur. The communication that this contract was 12 months was deeply absent from our conversations and unclear, and I find that rather predatory and insane.[ I can't pay my bills anymore due to these random ******** from a service i will not use and the trainer has not engaged with. What is this business model? I demand my money returned to me and this contract to be broken, I cannot live in any manner in ***** and will be forced into potential homelessness or food shares because of this.

  Business Response

  Date: 05/13/2024

  Hello ******

  My name is ***** and I am the area director for Physiq Fitness. I would be happy to look into this situation further. What is the name of the trainer that you were working with? Was that the same person who sold you the training service or was it our Fitness Manager ******. I see you talked to ****** on May 6th over the phone about what options there is to cancel your personal training. With a little more information I can investigate this further for you. Thank you for your time in doing so.

  *****************

  Area Director

  Physiq Fitness

  Customer Answer

  Date: 05/16/2024

   The gentleman who gave a response did not give me any means to contact him and discuss potential resolutions, I will contact the gyms directly and ask around for contact information. He seems like a genuine man who can have a civil discussion with me and I deeply want to have this resolved peacefully and respectfully first before any other methods need to be involved.

  Business Response

  Date: 05/16/2024

  Hi Brycen

   

  The best way to contact me is by email as I do not have a office phone and I travel between our six locations. I have it listed below for you.

  *****************

  *******************************

  Area Director

  Customer Answer

  Date: 05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your quick reaction towards me, and for giving me the details I need! I am so grateful for this good term ending! 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto withdrawal on agreement , not notified the account was in collections . No notification the membership was do to renew .. no email / or letter sent .

  Business Response

  Date: 05/13/2024

  Hello *****

  Sorry to hear about your frustrations. Your account was sent to collections on August 26th of 2023. I see that we did email you that this was going to take place on August 19th of 2023. It looks like on the 11th of March of this year you talked to Kaity our operations manager and told her you would work out a payment with collections. Is the $160 that is listed  the amount that you paid collections? All of our memberships require a 30 day notice and then can be cancelled. When I looked into you account I did not see a cancellation document. Any additional information would be helpful so I can look into this further for you.

  *****************

  Area Director

  Physiq Fitness

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out the "contact us" section on the website as there is no other way to contact them informing them "in writing" of my decision to cancel my membership due to the end of my 1 year contract in December ***************************************************************************** January of ****.

  Business Response

  Date: 02/06/2024

  Hi *****

  My name is ***** and I am the operation manager for Physiq Fitness. I see **** from our ****** location set up your cancellation yesterday. He thought you had said you emailed in the request on the 17th of December. Was that the correct date? If so with the 30 days notice would cause the draft that took place on January 24th to be the last one. Thank you for helping clarify. We can set up a refund of the $10 if needed.  Our goal is to give you place to release stress not cause you stress so I am here to help.

  *****************

  Operations Manager

  Physiq Fitness.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding the Albany location. This location has a predatory business style. They pressure you into signing forms on a signature pad without the opportunity to read through the document. They activity decline to let you see the forms at all.At one point I was considering personal training. When I asked for a copy of the pricing and policies to look over at home, I was told they don't do that. I wanted to be able to read over the info without the pressure of a sales person and make an informed decision. The situation seemed sketchy, so I didn't go through with it.Unfortunately, my youngest sister didn't realize they have this predatory business model. When she signed up for personal training, she asked for a copy of the pricing and policies, they declined. When talking to the associate, she was told she would be paying "month to month." They insinuated, several times, she would be on a month to month plan that she could cancel. They did not make it clear she was signing up for a year of training. She was pressured to sign up right then. They had her sign on the signature pad. Declining to give her a copy of the forms.The trainer she signed up with left the company. Physiq assigned her a new trainer.She isn't comfortable with the new trainer and just felt put off by the situation. When she attempted to cancel, they informed her, it would be a $600 charge. That's a lot of money.They seen someone young they could manipulate. They verbally told her it would be monthly and had her sign on a signature pad without the opportunity to look over the forms. The poor girl just wants to cancel a training program she is no longer comfortable with.I've canceled my membership and will not be returning.

  Business Response

  Date: 02/02/2024

  Hi *******

  My name is ***** and I am the operations manager for Physiq Fitness. I would be happy to look into your sister situation to see how I can help but I will need her name in order to look into this further. Could you provide that name for me?

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my gym membership as I relocated for work. I was told not to worry about a thing and now this is showing as a collection on Transunion.

  Business Response

  Date: 01/11/2024

  Hi *****

  My name is ***** and I am the operations manager for Physiq Fitness. We do not have any records of the cancellation in the past but the staff at Physiq ****** did talk to me about your account. On January 9th we emailed collections to have your account removed. I am sorry if you did not get any communication about that yet. I will email collections as well to double make sure this gets done. It sounds like you talked to someone over the phone in the past about cancelling and unfortunately that is not how we process cancellations. Regardless of proof of this call we believe you and that is why we were in the process of taking action to fix this situation. 

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After cancelling my membership at the Lancaster location, I have continued to be billed and my cancellation placed on 'hold'. This business is UNethical in it's billing practices and needs to be investigated by authorities. How many similar complaints about billing practices have to be noted before action is taken against this company?

  Business Response

  Date: 12/15/2023

  Hi *****

  I am sorry to hear you feel frustrated. I see that you put in your cancellation on the 4th of December. The membership is cancelled now. I think the collection of past dues is where you feel frustrated. In order to cancel a membership all past dues must be paid. We reached out by phone fives times in November in attempt to let you know about the past due amount and another email in December. I apologize if the contact information we have is not current and you did not get these messages. Our goal is to be a place of stress relief and it seems that is not what took place for you. I will look into this situation further to see what areas we can improve on .

  *****************

  Operations Manager

  Physiq Fitness