ComplaintsforAfton

• Initial Complaint

  03/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was supposed to attend a show March 26th, 2023 at ********* in ****** **. Afton is by far the most unreliable, and unprofessional booking company I have ever encountered. The collective I am working with has barely received any information after questioning them multiple times regarding venue booking and set times. I am also a paying customer who purchased 2 tickets. They were purchased March 5th, 2023 at 11:35 PM. I payed $30.50 and it states that there will be no refunds. How can there be no refunds for a performance that will not even happen for the people I paid to see. It's highly unprofessional and I am FURIOUS. I demand my money to be put back onto my card as soon as possible. We had fans willing to come who lived very far away and had fans take time off of work. They also demand their money to be refunded to them. I will sit and wait for a reply for as long as I need to. My email is ***************************

  

  Business response

  04/12/2023

  **** here from MyAfton, so sorry to hear about your frustrations. The email address you gave is not in our Artist Roster, but our Booking team says they are pretty sure they know which Act Name you are with. My booking team said they have reached out and made contact and will either be refunding your tickets or honoring those tickets to a future reschedule date. Please make sure to connect with ********************************** ASAP so that we can resolve this and get everything taken care of for you. We are more than happy to get everything right and your booking rep will be able to one-on-one over email talk with you to get this all taken care of. Thank you so much!

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I own a local event venue. Afton used our venue for a Concert on Nov 11th and has not paid the invoice. I have reached out several times through email, phone and text to not only the owner, but employees as well with no resolve.

  

  Business response

  11/29/2022

  Hey *****, we are so sorry about the delay. Our payments/billing person was out of office for 11 days and that created a delay in your payment. It will not happen again and we apologize. *** from our office ************* that she has sent the venue rent payment and emailed you to verify you received it. Please let us know that you received the venue rent payment that we sent and thanks for your patience.

  Customer response

  11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This was a misunderstanding on my part.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Two nights ago I received an email from stiletto saying I could gain early access to concert tickets if I was a fan of said artist and would get a code only if I wasa fan. It looked legit, I saw it was only ****, i paid it. Email said my code would be my email address. I used my email address yesterday after receiving an email from Afton saying I was now a fan and could have early access. Bought the tickets, received an email confirmation, then went back and looked for the seating chart on Ticketmaster to see where my seats were. Afton says my seats were Floor 3, ************* there is little no Floor 4, ************ 3 begins with Row F. I saw that the seats I purchased with Afton were literally still there on Ticketmaster and purchased them. They were significantly higher than what Afton charged me, so I knew this was a scam by Afton. I have called and emailed a million times. Nobody responds. The confirmation email also says they will snail mail my tickets in 3 to 4 weeks. The venue does not accept or offer paper tickets via the mail...another scam. This company absolutely is a scam. They do not respond, not even on FB Messenger. I want my credit card credited with the **** fan club charge and the 800 something dollars for the tickets. How is that possible if they do not respond? Also, later in the day, I received an email from the artist's legit email with a free code to use to gain early access to buy tickets so they lied when they said you needed to be a member of their fake fan club for the artist in order to gain early access to tickets. Stiletto and Afton are one in the same. Same phone number that they don't answer.

  

  Business response

  11/29/2022

  Hi *******, sorry for your frustration here. Afton Tickets has already fully refunded your order. The money for your order was refunded in two separate amounts ($703 and $114) a minute apart (Nov. 17 @ 7:53pm ET and Nov 17 @ 7:54pm ET). Once we initiate a refund, like we did at the times noted above, it can take the banks involved up to ten business days to place the money back on your card. If you have already received the $703, Im sure the $114 will follow shortly. Afton Tickets is the ticket provider for the ************************* ******** and ********************** manages their fan club. We have been selling tickets for the ************************* ******** for a long time. Unfortunately, there was a change in the seating chart for the venue and that is what caused this issue. We are working with the venue to update the seat chart and are working with any customers that *** have been affected. Our Afton support team said they received your aggressive emails and responded promptly, and notified you that the official ************************* fan club would be the ones to talk to about this. This matter is resolved as we have initiated your refund already, but I just wanted to make sure you understood that everything that we and the ************************* fan club is completely above board. Hope you have a good day, thanks!

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My group and I had sold over 35 tickets and were at skullys music diner at 2:30 pm because at 3 artists had to check in. We were told by the artist covering for afton since the afton worker was sick that we went on at 7:10 as usual. Then later during the show we were told it got pushed back to 7:30 then later on told pushed back to 8:00. We were trying to be understanding because things happen. But then the artist covering for afton told us that we had to cut our set to 20 minutes instead of out 30 minute set we got based on sales etc. But we wanted to be respectful and understanding so we changed our set list. Then the multiple acts before us did an hour sets after they came in two hours last check in time like everyone else. But they still were allowed to preform. So that pushed us back. Then the artist before us was told he has 20 minutes of a set like us and the last act of the night after us. Then he ignored the artist filling in for afton so the artist filling in for afton walked out and didnt come back. So then the guy still sings for at least 10 minutes or more than he should have. Then we get on and then we do 3 songs and get the sound cut off on us. Then what I assume is a worker from skullys grabs my phone saying we are done. And our set was not even 10 minutes long! But all of the ones before us got an hour or over or 40 minutes? But we sold a lot of tickets and get under 10 minutes and cut off and said its not our problem its aftons from skullys. And having skullys workers yell at my family and others for asking why they did that and how it wasnt fair. They were so quick to take us off the stage for our set that was under 10 minutes but didnt do that to the others before us that took 40 minutes to an hour sets ? That isnt okay. We had over 35 fans there for us some coming from 2hours away to see us and a lot of ppl disappointed ************ wasnt fair or okay and respectful and we are going to bring out business elsewhere where its respected.

  

  Business response

  08/09/2022

  **** here from Afton Shows. I'm so sorry that this happened. Since you filed this complaint our booking team said they have resolved this issue and made it up to you and that you were satisfied with how we handled it. It sounds like you did everything that you were suppose to when it comes to arriving on time and being ready to perform. I spoke with the show manager and he did confirm that other artists were late causing things to be pushed back. No matter how clear we make it for artists in terms of what time they have to arrive there always seems to be artists that show up late. It sounds like the show manager still wanted you to go on later in the show because that was the time slot that you preferred but with the venue having a curfew that sometimes gets in the way of the show ending before it should. For that I am truly sorry. The show manager should have rescheduled the artists that showed up hours late to load in to get them on a different show for not following the rules like they should have. And then your time slot would not have been affected. So I am very sorry that you did not get to perform your full set. We truly apologize again for this and I will do our best to make this up to you and your fans, and to make this right. Due to these mistakes we are going to give you 3 social shout outs, a featured blog article, a mixtape submission and of course we will give you 35 free tickets for a future performance. We value and respect all that you do, and we hope that we can continue working with you. Thank you.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Most recently I've started to receive quite a few phone calls looking for Afton Shows, on my private phone number ***************; of which they have listed on their website in the contact Us section (https://tickets.aftonshows.com/home) Ive had this number ************** for over the pasts 20 years... I ask Afton Shows to remove my private phone number from there website on June 30th 2022, of which may have been listed in error. However, today being July 8th I have yet to receive any communication or response to the information, their website collected on me by way of email. Their lack of response, is similar to the calls that I receive from their clients/performers, reporting that they have having a hard time getting hold of anyone at Afton Shows.Below is what I pulled from there website today at 6:54AM Pacific standard Time July 8, 2022. Below is from Afton Shows website in contact Us If you ever have any emergency questions please contact directly over phone ************ | ************ As you can see, Afton Shows have failed to remove my private number. Im asking for your assistance in getting this resolved ASAP Below is the email sent, by way of the website on June 30, 2022:Hello Aftonshows.com,Recently I've started to receiving quite a few phone calls looking for your organization, on my private phone number ***************; of which you have listed on your website. see below. .... this number I've had for over the pasts 20 years... I ask if you could be so kind to rectify your error ASAP....this would be most helpfulBelow is what I pulled from your website today at 3:12Pm Pacific standard Time June 30, 2022. Below is form your websiteIf you ever have any emergency questions please contact directly over phone ************ | ************ I await your reply.Thank You ***********************

  

  Business response

  07/10/2022

  Hi **** so sorry that this happened. It was a mis-type when we updated our website and one of the phone number digits was incorrect, which is why your number was displayed! We did not intend for you to receive any calls or for you to be posted on our site. Once we received your voicemail our team corrected the phone number and everything should be resolved now. Please reach out if there is anything else you would like us to do. Thank you!

  Customer response

  07/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  W (****) H ********

• Initial Complaint

  11/23/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Afton is a very poor running business company. They guarantee you minutes and gives a chart of it but one thing is that when the day arrives when you sold all the tickets, they dont give you the minutes as promised. Disappointed. I asked if its possible to gain my lost minutes and they wont do none about it and just insist to sell the tickets again like I once did like no. Wont be working under their company unless we can compromise a good deal. I wanted atleast 20 minutes of my set back since I sold over 38+ tickets. They scheduled me too to sign an E Contract I never confirmed and will keep spamming you with Are You Ready To Sign Your EContract Show for **/**. Very furious, ruined my hope for preforming.

  

  Business response

  12/02/2021

  Hi ***** - this is the co-founder of Afton Shows, *******************. I am so sorry to hear that this happened. Our booking team is reaching out to you directly to make things right. From our records, it does not look like you reported this to your Booking Rep (we were not able to find any emails from you about this issue). Had you alerted us of this mistake we would have certainly made it up to you ASAP. We appreciate being able to work with you on shows, and we will make sure that we get you extra time on stage if you book with us again. In addition to that, regardless of if you book with us again or not I have instructed my booking team to get you $75 of promo blast items from our MyAfton Store at no cost to you at the very least. We will also talk to our Show Manager that worked the night you performed to reprimand that person and ensure that this does not happen again. Please accept my apology, and I hope we can make things right and continue to work together. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩