Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined a fan club to get tickets to a concert. Was told after the fact my tickets would be physical paper tickets. The venue does not accept paper tickets. Emailed the company asking them to explain. Received an email that venue prints physical tickets for the fan club. I can find no supporting information of this practice.

  

  Business Response

  Date: 12/23/2024

  This is **** the founder of Afton Tickets. *********, yes we are the official ticketing partner for the **********************************. They are a client of ours, and we sell their fan club tickets online. I see your purchase was successful on our end, so yes you purchased legitimate tickets. For this client, they handle the shipping & fulfillment of all fan club physical tickets. You can reach out to them directly to get a status and tracking # for your fan club tickets: "If you have any questions about your order please contact ******************************************* or ***** at ************" You can also reach out to our Afton Tickets support as well ***************************************** and we can direct you to their manilow fan club support team. This client requires that they handle all shipping and fulfillment of the physical tickets. Thanks so much!

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid money for tickets to a show I suppose to be performing I was told by my rep that even though I sold 5 tickets I'm a risk in being pulled from the show I told him (the ************************ that I'm only at risk if 4 or 0 tickets. Than I ask for a refund, instead of giving me a refund he locked me into a time slot and told me I'm for sure in the show but that's not my request. This company is wrong and I want a refund!

  

  Business Response

  Date: 05/16/2024

  This artist's Tickets were fully refunded today 5/16/24, the refund has been initiated on our end, so the refund should appear on the card once the issuing bank has cleared the refund on their end. This artist had low ticket sales, and agreed in our agreement to sell 20 tickets. Only 5 were sold, we were still going to let this act perform even though they did not hold up their end of the agreement. We explained this to them, and were expecting them to show up and perform as planned. This artist is canceling even though we were allowing them to perform.. We have been in contact with this artist, but did not get any reply until this complaint was filed. In the future this artist should interact with their Afton Booking Rep directly, as we will always resolve a situation as long as the artist communicates directly with us. This is issue is now resolved, and we wish this artist the best.

• Initial Complaint

  Date:03/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to attend a show March 26th, 2023 at ********* in ****** **. Afton is by far the most unreliable, and unprofessional booking company I have ever encountered. The collective I am working with has barely received any information after questioning them multiple times regarding venue booking and set times. I am also a paying customer who purchased 2 tickets. They were purchased March 5th, 2023 at 11:35 PM. I payed $30.50 and it states that there will be no refunds. How can there be no refunds for a performance that will not even happen for the people I paid to see. It's highly unprofessional and I am FURIOUS. I demand my money to be put back onto my card as soon as possible. We had fans willing to come who lived very far away and had fans take time off of work. They also demand their money to be refunded to them. I will sit and wait for a reply for as long as I need to. My email is ***************************

  

  Business Response

  Date: 04/12/2023

  **** here from MyAfton, so sorry to hear about your frustrations. The email address you gave is not in our Artist Roster, but our Booking team says they are pretty sure they know which Act Name you are with. My booking team said they have reached out and made contact and will either be refunding your tickets or honoring those tickets to a future reschedule date. Please make sure to connect with ********************************** ASAP so that we can resolve this and get everything taken care of for you. We are more than happy to get everything right and your booking rep will be able to one-on-one over email talk with you to get this all taken care of. Thank you so much!

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a local event venue. Afton used our venue for a Concert on Nov 11th and has not paid the invoice. I have reached out several times through email, phone and text to not only the owner, but employees as well with no resolve.

  

  Business Response

  Date: 11/29/2022

  Hey *****, we are so sorry about the delay. Our payments/billing person was out of office for 11 days and that created a delay in your payment. It will not happen again and we apologize. *** from our office ************* that she has sent the venue rent payment and emailed you to verify you received it. Please let us know that you received the venue rent payment that we sent and thanks for your patience.

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This was a misunderstanding on my part.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two nights ago I received an email from stiletto saying I could gain early access to concert tickets if I was a fan of said artist and would get a code only if I wasa fan. It looked legit, I saw it was only ****, i paid it. Email said my code would be my email address. I used my email address yesterday after receiving an email from Afton saying I was now a fan and could have early access. Bought the tickets, received an email confirmation, then went back and looked for the seating chart on Ticketmaster to see where my seats were. Afton says my seats were Floor 3, ************* there is little no Floor 4, ************ 3 begins with Row F. I saw that the seats I purchased with Afton were literally still there on Ticketmaster and purchased them. They were significantly higher than what Afton charged me, so I knew this was a scam by Afton. I have called and emailed a million times. Nobody responds. The confirmation email also says they will snail mail my tickets in 3 to 4 weeks. The venue does not accept or offer paper tickets via the mail...another scam. This company absolutely is a scam. They do not respond, not even on FB Messenger. I want my credit card credited with the **** fan club charge and the 800 something dollars for the tickets. How is that possible if they do not respond? Also, later in the day, I received an email from the artist's legit email with a free code to use to gain early access to buy tickets so they lied when they said you needed to be a member of their fake fan club for the artist in order to gain early access to tickets. Stiletto and Afton are one in the same. Same phone number that they don't answer.

  

  Business Response

  Date: 11/29/2022

  Hi *******, sorry for your frustration here. Afton Tickets has already fully refunded your order. The money for your order was refunded in two separate amounts ($703 and $114) a minute apart (Nov. 17 @ 7:53pm ET and Nov 17 @ 7:54pm ET). Once we initiate a refund, like we did at the times noted above, it can take the banks involved up to ten business days to place the money back on your card. If you have already received the $703, Im sure the $114 will follow shortly. Afton Tickets is the ticket provider for the ************************* ******** and ********************** manages their fan club. We have been selling tickets for the ************************* ******** for a long time. Unfortunately, there was a change in the seating chart for the venue and that is what caused this issue. We are working with the venue to update the seat chart and are working with any customers that *** have been affected. Our Afton support team said they received your aggressive emails and responded promptly, and notified you that the official ************************* fan club would be the ones to talk to about this. This matter is resolved as we have initiated your refund already, but I just wanted to make sure you understood that everything that we and the ************************* fan club is completely above board. Hope you have a good day, thanks!