Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/20/2024 ***** s80 alternator repair. Paid $636. My car has not run since. I have had very poor communication in resolving this issue. I sent a video of my car as it does not run and has a loud sound now. The email has gone unresponded to for over 10 days now. I attatched a more detaied experience.

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid McFarland's Mobile Mechanic $15,000 for an engine to be rebuilt. I've never even gotten close to the 1 year warranty and that was 5+ years ago. The bus has been in and out of the ********* since. I have been left stranded multiple times due to engine failure, one time for 3 weeks in *******. They have had my bus for 11 months currently and still don't have it repaired. The owner refuses to contact me.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 16th 2023, a mechanic from McFarland's Mobile Mechanics came to my home to diagnose two problems with my **** Econoline; an oil leak and a water leak. Their mechanic said I had a leaky radiator and a leaking valve cover. He said he would get back to me with an estimate. He was at my home about 15 minutes. I never heard from him again. I had another man do the work for me. There was no leak in the radiator. The water was leaking from a gasket on the housing. The oil leak was from an oil filter that had not been installed correctly. So I had paid McFarland's Mobile $256.45 for a diagnosis that was completely wrong. I called the owner of McFarland's and asked for a refund of my money. He said he would think about it, and get back to me. That was three weeks ago, and I have not heard from him since.

  Business Response

  Date: 04/14/2023

  *********************** was supposed to send us over a copy of the invoice from the other mechanic for us to review and has not done so. It's hard to say we're at fault in our diagnosis without proper documentation. 

  Once she sends us the invoice from the repairs, we will review and make a decision for a refund. 

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19892052
  
  I am rejecting this response because:
  When I called the owner/manager to ask for a refund, he asked me to send an invoice from the man who did my job. I clearly told him I had no invoice, because I hired a young man who works at an auto parts store to do the work, and I paid him in cash. The owner immediately responded: "let me think about it and I'll get back to you." He is lying when he said I offered to send the invoice. Yes, he ASKED me to send it...but HE surely remembers that I told him I never got an invoice from the man who did my work. It perplexing that a business would sully it's reputation, and destroy the good will of a repeat customer, over a mere $256. It's not like ********************** is out any money. The mechanic was at my home for the length of an average coffee break.
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/21/2023

  Hello, 
  
  I'm the Service Manager for McFarland's Mobile Mechanics, LLC. 

  Looking back into the appointment on 02/16/23, our facility had a technician go out to perform a diagnosis of the vehicle due to the customer stating it was leaking coolant. We recommended repairs, but did not perform the repairs. After this happened, we were under the impression she did not want to continue services with us - which we understand completely. From what we are informed of now, it appears that ****************** took her vehicle somewhere else and had them complete the repairs. With this in mind, we do not issue refunds unless we have evidence (i.e. an invoice from another mechanic) that we were incorrect with our diagnosis. As of right now, it seems ****************** took our diagnosis results and had somebody else perform one of the repairs we suggested to her. This indicates we were not in the wrong. 

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19892052
  
  I am rejecting this response because: I accepted the diagnosis of the McFarland mechanic at face value. I asked him if it would be him doing the job, and he said yes. I told him that I would await a call from McFarlands, with a price quote. I fully intended for McFarlands to do this work for me. I told the mechanic this. Nobody from McFarlands ever called me back. I waited a week for a call. When they did not call back, I assumed they did not plan to do the work for me, so I found some else. The diagnosis of McFarland's mechanic was completely wrong. There was no leak in my radiator and no oil leak where the mechanic said there was. The water leak was from a gasket, and the oil leak was from an oil filter that had been installed incorrectly. I paid $256. for an incorrect diagnosis. 
   
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 05/04/2023

  I do not have a receipt from the young man who did the work on my vehicle. He works at an auto parts store, goes to school, and does auto repair whenever he has free time. I am extremely grateful to have found a competent and inexpensive mechanic, so I was not about to quible about paying cash and not receiving a receipt from him. I only filed a complaint with BBB, in hopes of warning others about this business. I also left a a ****** review. I have a feeling that my ****** review warning will reach many more people than anything I can say to BBB.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Mcfarland's Mobile Mechanics to get my pickup started. We have a newer Dodge Pickup that we didn't use for about a month. Well apparently the batteries can run down because of all the sensors that it has. Mcfarland Mobile Mechanics came out and tried to start it by jumping the battery. I told the mechanic there was a specific way to jump this vehicle that you couldn't connect directly to the battery itself. Well he chose not to listen to me and tried to jump start the vehicle anyway and a loud pop was heard inside the cab. I do not know if there was any damage because the vehicle hasn't been started yet and taken to the ************ then the mechanic ended up taking the two batteries to their shop. The following week I called and left a message and got no response. A couple of days go by again so I called them back to find out what was happening and I talked with the receptionist. While on the call my wife says in the background, "Well you've had it a week what's going on". The receptionist replied that she didn't know but that she would find out. The owner ***** calls back a couple of minutes later and tells me to come pickup my batteries because he doesn't work with people that do not trust him. I tried to calm him down but he kept telling me that he doesn't work with people who disrespects him. I told him he needed to bring back my batteries or I'd call the police. He said he would bring back the batteries but he wouldn't install them. I paid $240 for this service and didn't get any benefit from it so I would like my money back. Also there might be further damages to my truck by not listening to me. I won't know this until I get it into the Dodge Dealer.

  Business Response

  Date: 03/17/2023

  Good morning, 

   

  We will not be refunding ******************* any money as we have performed a diagnosis of the vehicle, he just doesn't like what we have recommended. When he was on the phone with our Service Advisor, ******, she was trying to help, but could hear in the background someone questioning what we were doing, why it was taking so long and if we knew what we were doing. From the beginning, he even stated, he was trying to tell ************** how to do his job. Why hire us if he was going to tell us how to do our jobs? We've been in business a very long time and have over **** customers who do trust us. After ****** got off the phone and told the rest of us what she heard, I did call the customer back and let him know that if he did not trust us or was going to be disrespectful that we did not have to do business with him. We'd much rather work on customer's vehicles who do trust us and who do allow us to do our jobs. While on the phone with ***, I could also hear in the background someone speaking ill of our company. Unfortunately for ***, that person is also a representation of him. During the conversation, I tried my best to calm him down from cursing and raising his tone with me and tried my best to educate why we recommended replacing the batteries, why there was a loud pop noise and that after we replace the batteries, we'd be inspecting for a parasitic draw on his vehicle (we STILL attempted to resolve the concern with the vehicle), but in the long run, he called us back and asked us to reinstall his batteries. We did so out of the kindness of our hearts. When my apprentice technician went back to install the old batteries, *** was STILL complaining that it was late and my apprentices exact word via text message to us at the shop was, "I called and told him I'm brining the batteries and he was all flipping out because we're bringing them out so late." My apprentice tech was out of there by 6:30PM. We still tried our best to help in the situation. Unfortunately,  it wasn't good enough for him.

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19605340a 
  
  I am rejecting this response because: Mcfarland Mobile Mechanics never diagnosed anything. I called them and told them that my pickup needed a jump or the batteries charged because we hadn't driven it a month and the sensors had ran the batteries down. When the mechanic came out he didn't try to diagnose what was wrong he immediately tried to jump the vehicle. When that didn't work he removed the batteries and took them to his shop to charge them. Then the owner (*****) called and told me multiple times to come pickup my batteries because he didn't work with people who didn't trust him. Even though his company caused the mistrust by not informing us of what was happening with our batteries and not returning our calls after having them for a week. We haven't worked with this company before so their lack of communication and failure to return our calls lead to the mistrust. When he decided to cancelled the original agreement and not fix the truck he breeched our agreement. So he needs to return the $240 we paid to complete the repair which the owner refused to do. 
  
  *******************