Business ProfileforCoolest LLC
Current Alerts For This Business
On September 1, 2016, BBB recognized a pattern of complaints from consumers regarding delivery issues. Complaints allege that between February and December 2014, backers contributed $185 - $1000 to The Coolest Cooler kick starter startup campaign. Backers allege they were told that by backing the product up financially, they would be one of the first to receive the cooler.
Over two years later it is alleged that backers have not received the cooler as promised, however the coolers are being sold to the public today.
It is alleged that when backers reached out to The Coolest Cooler, they were advised that for an additional contribution of $97, they will be guaranteed a shipping date for their cooler. It is also alleged that the company advises backers that they may request a refund, but the refund will not be considered until two weeks prior to the unknown shipping date of the cooler.
On September 30, 2016, BBB received a response from The Coolest Cooler. The company advised BBB that it is working on an updated plan to share with Kickstarter backers. At this time, no plan has been implemented on how The Coolest Cooler will work with BBB on eliminating the underlying pattern of its complaints.
Based on BBB files, Coolest Cooler LLC offers coolers with modern features.
BBB researched https://coolest.com/. The website was registered on August 11, 1997, by Mr. Ryan Grepper in Portland, Oregon.
On January 5, 2017, Coolest Cooler LLC expressed a desire to respond to its retail related complaints. As of April 10, 2017, BBB has not received responses from the company.
Coolest Cooler LLC registered with the Oregon Secretary of State on August 21, 2014, and its renewal date is on August 21, 2017.
In October 2016, Coolest Cooler LLC shared with BBB that it had been in communication with the Oregon Department of Justice, specifically in regards to marketplace concerns with its Kick Starter backer’s project. As of April 10, 2017, Coolest Cooler LLC is still in communication with the Oregon Department of Justice.
In June, 2017, Coolest Cooler, LLC entered into an agreement with the Oregon Department of Justice that specifies the plan for fulfilling remaining Kickstarter Backer rewards. Quarterly updates will be sent to unfulfilled backers via email. Unfulfilled backers that are not receiving quarterly updates should contact [email protected] to ensure we have your correct email address.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 2663 NW Saint Helens Rd, Portland, OR 97210-2241
- BBB File Opened:
- 11/25/2015
- Years in Business:
- 9
- Business Started:
- 9/1/2014
- Business Started Locally:
- 8/21/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Coolest Cooler
- Coolest Cooler LLC
- Business Management
- Mr. Ryan Grepper, Owner
- Mr. Russ Vonhoff, Operations Manager
- Contact Information
Principal
- Mr. Ryan Grepper, Owner
Customer Contact
- Mr. Ryan Grepper, Owner
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
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