Business ProfileforiTrip Vacations Portland

We rented a house from iTrip after our house was destroyed by the storms of January 2024. We stayed from Jan 31st to Mar 1st. We were informed on the move-in day that the house was infested with bugs. Our insurance company found the rental, so we didn't have much choice but to stay here and iTrip assured us they would help. I expected that meant immediately. After four days of not hearing anything from them, we just stayed on top of cleaning (capturing up to 200 bugs in one day). After THREE WEEKS into a month-long rental, they sent an exterminator who only made the problem worse by using chemicals which just left us with a bunch of dead bugs. We made it through the rest of the rental, but to add insult to injury, they withheld part of our security deposit for damage that was done to the outside of the garage. The garage in on the side of a very narrow, poorly maintained street and we noticed many people using the driveway to turn around. Though we did not cause the damage, and we do not believe we should have to pay for it, they basically just said, It's coming from your insurance anyway. Have them contact us! When we asked for supporting documents of the damage, they refused to supply anything more than the invoice for a company and a small, photo of a crack but no other reference. They have ABSOLUTELY no evidence that this damage was caused by us and it is our belief that the crack was there prior to our move-in. We believe that this is "normal wear and tear" caused by a garage that is located on a narrow street and not protected from people turning around. They are using our money to fix pre-exisiting damage to the house. Because of the bug infestation, we were unable to use large portions of the house (not least of which is the deck which was a major selling point) so we asked for a refund of a portion of our rent.