Complaints

This profile includes complaints for JD Auto PDX LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JD Auto PDX LLC

  2513 N Hayden Island Dr Portland, OR 97217-8242

  
• 

  JD Auto PDX LLC

  19120 McLoughlin Blvd Gladstone, OR 97027

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/25 I purchased a car and within 15 minuets the engine was shaking violently and making loud knocking sounds. I called to find out how we could resolve the issue and they told me nothing could be done, after multiple calls and rude employees they finally agreed to let me return the car if I gave them $1000 which didnt sit right with me. Then when I arrived to return the car they told me if I payed them another $700 on top of what I already put down they could try and fix it. They also tried to sell me on a warranty for $2000 once the car was already having issues. After everything was all said and done I left the dealership with no car and lost $1000. Ive read the reviews on them since and it seems like this is a pretty common practice at this dealership.

  Business Response

  Date: 07/21/2025

  You purchased the 2017 ****** Impreza which we deq and it passed deq and all emissions right in front of you. You purchased the vehicle as is with no extended coverage and we even offered an extended coverage which you declined. On top of all this we took back the vehicle with a restocking fee as other dealerships may have told you this is now your problem. You walked away from a vehicle you did not want. However time, paperwork, sales these things are not free and that is why there is a restocking fee. 

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23626075
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty when i finaced the car (A 2010 ****** Murano) in sept. 2024. In Dec. 2024 the alternator went out and I discovered the warrenty doesnt cover anything electrical. I decided to cancel the ******** and did so. Was told it would take 6 weeks to see the difference in my loan amount. That was beginning of january. Its now july and I've been trying to get ahold of the dealership per instructions from **************** who says the warrenty was canceled and i need to contact dealership if it cost hasn't been removed from my total loan amount. The dealership will not return my calls or emails. There is also front end work needing to be done that the salesman didnt disclose when asked about a noise during the test drive he gave me a bogus response. But I understand as is and should have looked into it further. My problem now is that they refuse to return my calls and fix the $2000+ credit to my loan.

  Business Response

  Date: 07/11/2025

  This has been resolved. We just recived the warranty cancellation check 2 days ago. These things take time and are a process. Not instant. Attached you will find photos showing proof of vehicle service contract being canceled. A check from us to the lien holder, and a tracking number showing delivered. 

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would suggest that this business work on customer servuce skills. As i stated in my complaint it was January (the 6th to be exact) when i was tol 6 weeks, so when its now July and I'm not getting ANY response....would it have killed someone to give a courtesy call back to let me know what was going on. Very unprofessional and rude. 
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, I purchased a 2009 **********. I traded in a car as well as paid cash for the rest of the purchase. I drove the car home the next morning I wake up to drive to work. I drove 16 miles and it breaks down on the side of the road. I took it to a mechanic shop. It had several engine codes wrong with it. At that time he handed me a $9000 bill. The dealership had told me to take it and get it smog. Send them the results and they will take care of everything else for my license plate. I called the dealership explaining they cant sell me a car that isnt registerable here at that time tells me all sales are final. He then gives me the number to a mechanic that he recommends. I feel they are breaking the law. They sold me a car that cannot be registered. I now own a vehicle that will never have license plates unless I pay several thousand dollars. This should be on the dealership they should be accountable. To my understanding, this is breaking the law. I need your help.

  Business Response

  Date: 05/26/2025

  We have told ******* ******* to take the vichle in to Division Auto repair to get his vehicle repaired. 

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I found a car online that this dealership had. after arriving we loved the car, but was worried about getting approved for the loan. After being assured we would be approved, we put a refundable deposit (that would go towards the down payment) down on said car. They also hard pulled our credit multiple times. I have texts claiming to get the money back Ive provided card number to get the refund. And now they arent working with us. After further investigation it seems that this is a common issue with this company. They are friendly but its just a front to get money in their pockets with no value to the customer.

  Business Response

  Date: 02/19/2025

  We get multiple card transactions on a daily basis. All we ask for is the last 4 digits of the card to issue a refund. In order to proceed with a finance company they have to pull credit. These are all basics. 

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jaden *******

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2024 I bought a 2014 ************* from this company for my son. Two days after buying the car the transmission went out. When I called them to discuss this they were very defensive and repeatedly stated they couldn't do anything as I didn't add a warranty to the purchase. After my son's uncle went to their establishment they agreed to fix the transmission for an additional 900 dollars. They took over 2 weeks to do it and said the place working on it wasn't done. When my son went to pick up the car they would not give him any paperwork as they "would hold on to it." Fast forward to February 2025 and the transmission is broken beyond repair. My daughter called JD's to ask for paperwork for the repair and they said they didn't have it, but would call back after they look for it. They never called back and she called again. Whoever answered said to call right back to speak with the manager. At this point they were now rejecting her calls. We called from another number and they answered. The person who answered said they have no record of this repair. This person was very defensive and said they don't know where it is and "they just answer the phones." I asked if they could direct me to who they typically use for transmission repair and he said he didn't know. He eventually said he would look into this further and call back. It's been a week and we still haven't been called back with an answer.

  Business Response

  Date: 02/12/2025

  On April 5th Kayla ********* a 2014 ****** Sentra for $5995. Extended warranties are always offered at time of sale on all of our used vehicles. After purchasing the vehicle and declining all the extended warranties the customer called stating the vehicle needed transmission repairs. As stated before the vehicle was sold as is but out of the goodness of our heart we decided to help the young couple. Unfortunately transmission repairs are not a day job and therefore it took time to receive the transmission from where we ordered it and labor hours to replace it. The transmission came with a 6 month or 6k mile warranty and has expired. At this point there is nothing left that we can offer or do. Attached you will find the receipt for the $2065 transmission we purchased. This does not include the labor we had to pay for the job. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-7-24 bought a car from *******. The vehicle broke down 40 miles away after purchasing it. ******* towed it to their shop had it for a week and said they fixed it. All it needed was an alignment. The day we picked up the vehicle we took it to a reputable mechanic and they did an inspection and checked out our concerns. JD auto did not fix the original problem they only fixed part of the issue and in fact no alignment was done. The mechanic at ********* ( where we took the car ) stated that it " looks like the codes were cleared because nothing is coming up, yet it clearly needs work." We talked to the owner of ******* 11-27-24 and asked for a refund at this time. The owner (Jad) told us " it's a used car and the contract states AS IS" He was not helpful and did not offer any solutions. We then went through the warranty that we bought at the time of purchase and they covered $1300 we paid out of pocket $2805.83 plus $ 175 for the inspection. $250 to use the warranty. This car is still having electrical issues that we can not afford to look into yet. Electrical diagnostics is $250 and to use the warranty is another $250. Electrical issues have not yet been estimated. We didn't have our new car from the day we bought it 11-7-24 until 1-10-25 and car is back in shop 1-24-24 We still are having issues with the car. We would like ******* to pay us back for work done and to take care of the electrical issues. The fees for the warranty and the diagnostic testing. When my husband picked up the car from *******'s mechanic. It had a scratch down the whole passenger side door to tail light. When he asked the mechanic what happened he was told to talk to the owner. Who then told us it is an AS IS CAR.

  Business Response

  Date: 02/26/2025

  JD AUTO PDX sold a 2012 GMC Acadia to ******* ****** and also discounted the vehicle about 700 dollars. Upon driving the vehicle home something along the way occurred. We had it towed back to a service shop that we work with and had it aligned. At time of pick up the vehicle had 0 electrical issues as well as no check engine lights. Regarding the scratch down the side of the vehicle that was there at the time of sale. 

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience with this dealership JD Auto PDX LLC in ******** ,******. I placed a deposit on a car after being assured it was fully refundable if I decided not to buy.I travelled all way from ********** to ******** to see the car.However, after I didnt like the car and requested my deposit back,their agent ****** ask me for last four digits of my card and he promised to return my 500$.He knew that I will go back to ********** and he just wanted to sand me away.After few days I called him and he didnt respond at all on my calls.Than I called the owner of dealership and he was very rude to me.Since then they ignored my calls and ultimately refused to refund me, citing non-refundable fine print that wasnt disclosed when I made the deposit. Their verbal promises were false, and they handled the situation unprofessionally.

  Business Response

  Date: 01/30/2025

  Under no circumstances did we ever say the deposit was refundable. We even sent the customer verification of deposit and in big bold red letters it says non refundable. We did also hold the vehicle for close to 3 weeks. Nothing is wrong with the vehicle. ******* just said it was "too small."

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22858007
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  I had the verbal promise by the phone and than again in person that I will get my deposit back.And after I send my money for deposit then they sent the receipt with clause written in red that deposit isnt refundable.That was opposite with their verbal conversation.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2023, I purchased a 2020 Chevrolet Sonic from ************ in ********, ******. I am experiencing several issues with the vehicle, raising concerns that it was not sold in a safe or drivable condition.The first issue occurred when the splash guard started dragging while driving. I took the car to *****, where it was revealed the vehicle had a coolant leak. I immediately returned the car to the dealership, and they claimed to have repaired the issue. On December 23, 2023, I took the car back to *****, where I was informed the vehicle also needed a front brake replacement and an oil filter change, which I paid for out of pocket.Due to the coolant issue, the car began smoking again on December 24, 2023. I contacted the dealership, and they stated they would need to wait until Thursday to receive the necessary parts. However, on Thursday, I was informed that their mechanic was unavailable, and they referred me to an outside repair shop, Division Auto Repair.I drove to the shop, which appeared unsafe and unprofessional, and I was told I would need to leave my vehicle there. Due to concerns about the shops condition, I declined. I informed the dealership of my concerns and requested an alternative solution. Instead of addressing my problems, the dealership dismissed them and stated that if I took my car to a mechanic, I would be responsible for the costs.The vehicle was sold in an unsafe condition, requiring immediate repairs and leaving me with significant financial burdens. The dealerships lack of accountability and referral to an unprofessional repair shop have further delayed resolution. Their refusal to cover repairs at a mechanic of my choice or provide an alternative solution demonstrates a disregard for their obligations and my safety as a customer.

  Business Response

  Date: 01/16/2025

  Abyah Fields Purchased a 2020 Chevrolet Sonic from us on December 12. Abyah Reached out to the dealership regarding a coolant leak. We had her bring the vehicle in for service and our in house mechanic replaced a leaking hose for her. A few days later it seemed the problem for the coolant leak re appeared. She reached back out to us during holiday hours and unfortunately our in house mechanic was out of town so we suggested she take it to a dealer only mechanic shop we work with on the regular to get the vehicle repaired. Abyah said she did not feel comfortable taking the vehicle to a very reputable shop and wanted to take the vehicle else where. We suggested she take the vehicle to a mechanic we have worked with in the past that we trust as we were paying for the repair bill. Abyah is not willing to reason with the dealership and seems to want to take advantage as we provided multiple solutions for her and she is still not satisfied. 

  Customer Answer

  Date: 03/17/2025

  HI! I want to reopen my complaint with the business JDX AUTO PDX (complaint ID: *********. They repaired my car, but the repair failed for the third time. When we called to resolve the matter, they said they would reach out to us, but they never did. I have to choose between continuing to drive my vehicle and damaging it further, having no transportation and, therefore, no way to work and make my car payments, or going into debt and handling the repairs myself. I have contacted an attorney that I am waiting to hear back from, but I would like to mediate with the business.

  Business Response

  Date: 03/18/2025

  We have continued to Help Abyah, We offered for her to take it to the mechanic shop she originally took it to as we have already paid for the bill there and they warranty their work. 

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22738349
  
  I am rejecting this response because:

  they told me they will not be helping me anymore because of my bbb complaint. I have attached the audio of them saying they will no longer help me.
  
  Sincerely,
  
  Abyah Fields

  Customer Answer

  Date: 03/21/2025

  Hello.

  I recently (03/16/25) submitted a second complaint against ************ regarding their failure to properly repair my vehicles ongoing coolant leak after multiple attempts. I am writing to request that additional information be added to my complaint, as I have encountered further issues with the business.

  Today, when I called again to ask for a timeline for resolving the issue, a representative picked up, acted unaware of my situation, and then informed me that the dealership was no longer willing to assist me because of my complaint with BBB.

  I would appreciate it if this information could be added to my existing complaint. Please let me know if there are any additional steps I need to take. 

  Thank you for your time and assistance.

  Abyah Fields

  ***********

  Business Response

  Date: 04/02/2025

  Multiple Occasions have we told Abyah to take the vehicle to a trusted mechanic that we work with. She has brought her concerns to our attention and we have advised she take the Vehicle to Division Auto repair. Abyah also purchased a Warranty with her vehicle which should cover any failures. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JD Auto PDX LLC I purchased a used 2009 ****** Murano on Dec 9, 2024 from JD Auto PDX LLC. I drove it for 2 days, Dec 11th, 2025, for approx 110 miles and started having problems with the front wheels turning. Then same evening the tires wouldn't move at all and a service light came on. I took it to Precision Tune the next morning, Dec 12, 2025, which was next door to where it stopped. The mechanic i paid $190 to diagnois the issue advised that the transmission will need replaced. it had ********************************************************************************** memory bank because the problems were not fixed. The dealership had also given the vehicle a RECENT transmission oil change to cover the bad transmission smell, as well as changed the battery out to erase the 35 bad codes. On Dec 12th 2025, I called and spoke to the owner, *****, told him the *** i bought 2 days before was broke down with a bad ************ ***** said " we could sell you a warranty now but it would be a month or two to kick in". When I questioned what he said, he changed and said i signed "as is" paperwork. and we always recommend the warranty. When I was buying the car the salesman, ******, was suddrnly exausted, and was ******* the paperwork. I asked about the warranty he told me I really didn't need it because I wasn't financing the vehicle. The dealership did not advise me of any problems with the vehicle even though the salesman pushed this car telling me it was the nicest one in my price range. ******* had this car in their possesion since Aug 2024, it seems that they tried to erase or clear codes and also changed the transmission oil and battery to cover up the problem with transmission to get rid of ***. I cannot believe any business can be OK treating a customer like this. I had it for TWO DAYS! LESS THAN 150 MILES! I just want my money back or vehicle fixed. Thank you for your time.I would appreciate any advise you may offer.***** ******

  Business Response

  Date: 01/09/2025

  ***** came into ******* and purchased a 2009 ****** Murano at a discounted price. We change battery and do normal fluid changes on most of our vehicles as that is standard upkeep and maintenance on motor vehicles. ***** was presented with a warranty at the time of sale as this is the only time we sell warranties. She declined any type of extended coverage and chose to take the vehicle as is with a $500 discount. 

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22684815
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  This business knowingly sold the murano to me with a bad transmission. The only service on this was to cover up the fact the transmission was bad and the fluid would not smell bad, because no service is listed on the carfax they sent me. 

  The other issue is the $500 "cash" discount he gave me, which he said was a cash discount. It had NOTHING to do with buying "as is". ****** discouraged me from looking at the wattanty info. Said it was more for people financing. ****** has a book that he shows customers that said he just wants to get people in a reliable car. Such a disgusting liar. 

  I saw previous comments that JD AUTO stand by there cars which is a BIG LIE.  The murano was broke down within 24 hours of purchase. 24hours!!  What kind of business does this? When I called, he tried to sell me the warranty at that time and said I'd need to wait a month....I'm not interested in scamming your warranty company. I honestly don't know how this company is still in business and BBB *** should not approve on the website. Look through ANY other consumer site. Yelp, ****** Reviews and  see 5 fake reviews followed by truth about them. Fyi please also note that 90% of the bad reviews are from women or young people. When they see a lady coming into buy, they pounce like rats! 

  Please add my complaint on your website about this company. 

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer has refused to provide the title. This auto was financed June 2024, and the dealer has yet to provide title. Several calls from both the customer and (us) the finance company and now they wont return calls or provide any proof of title work submitted. Have tried to reach out with no response. The customer has called and ******* told customer to contact the finance company, even though the dealer transfers the title.

  Business Response

  Date: 12/10/2024

  This deal is regarding customer (**** ******) who purchased a 2014 ************* from us on 6/15/2024. We took care of registration and all documents provided to us were mailed via Vitu on 07/08/2024. We were then notified in october there was a repo certificate missing. We purchased the vehicle from Manheim Auction and have been working on retrieving the repo Certificate. Unfortunately the repo needs to come from ** ****** and it is a waiting game until we receive it. We have checked with the auction almost every single week for this certificate and were given confirmation today we should have it before week end!