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Business Profile

Used Car Dealers

Gage Auto Sales, Inc.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/8/25 I purchased a used car from *********. I am looking at paperwork and they actually over-charged me. But the reason I want a refund is because the car had to be jumped before we could get it off the lot. They blamed lights being on. I don't really believe that. These people are bad news. The day after purchasing, the car began shaking (scarily) when idling. Also, the gas pedal didn't work all the time. Sometimes nothing would happen, wouldn't go forward. After stopping at a stop sign going up a hill, pressing the gas to go only bad the car slide backwards. **** auto then sent a tow truck to pick up the car at my house since it was unsafe to drive. They say they drove it and it is perfect. The manager spoke over me and said no refund and hung up. I am trying to find an attorney. I don't know what to do. They were definitely scamming me. I also looked up the make and model *2013 ******* Elantra" had many problems. All over internet. Bottom line is that the car is unsafe. I bought this for my son and he was terrified at how badly it was shaking and fearful he would hit a car behind him when the car just wouldn't go when pressing gas and slid backwards. They are demeaning, belittling, sly, bullying people

    Business Response

    Date: 02/22/2025

    Dear Better Business Bureau,

    Thank you for bringing this matter to our attention. 

    Due to the public nature of these responses and out of respect for our customers privacy, we have elected to refrain from referring to our customer by her name in this response. 

    After reviewing our customers concerns, we felt her requested resolution to this matter would work best for both her and us.  As such, we proceeded with rescinding her purchase. 

    We anticipate that when you follow up by contacting her, she will confirm that she is satisfied with the manner in which her complaint was resolved. Should you need anything else on this matter, we encourage the Better Business Bureau or the customer to reach out. 

    Respectfully, 

    *** **** for Gage Auto Sales Inc.

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******
  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 **** Transit Connect from Gage Auto Sales long distance all via phone/text. There were several points of frustration from the first day I reached out but some of that could be considered the cost of doing business in 2024. Because of the nature of the long distance purchase and not being able to see the vehicle in person I explicitly asked for a detailed description of the condition of the exterior of the vehicle specifically. I was told about a crack in the front bumper and it was also disclosed at that time that the driver side mirror electronics were not functioning. Other than that I was told the vehicle was in fantastic shape. Fast forward to delivery and it was very apparent before the vehicle was even unloaded off the trailer that the given description was a far cry from the actual condition of the vehicle. Upon discussion with the dealership of my dissatisfaction I was treated with a small bit of sympathy and willingness to come to a mutual resolution but in the end I was basically told that the description of the exterior condition is a subjective opinion and some buyers have different standards than others. That would be fair if I wanted to bring up all the ancillary imperfections but Im specifically hung up on the things I would consider to be objective and literal damage to the vehicle that is virtually unrepairable and would have been omitted clearly by choice. To sum up only these points: there is permanent ghosting of letters and numbers from previous vinyl branding. There is large areas of missing/peeled off paint from careless remove of vinyl graphics. The vinyl was barbarically removed around the door handles with a tool leaving large gouges in the paint and vinyl left behind. Again Im ignoring the different standards issue and believe this is actual fraud and omission of damage when explicitly asked. The answer I was ultimately given is there wasnt enough money in the deal to give back and frankly I dont care.

    Business Response

    Date: 12/13/2024

    Greetings Better Business Bureau,

    We offer this as an update to the complaint of **** *************** We received this complaint on Wednesday December 4th, 2024.  After reading Mr. ********** complaint, we had our Sales Manager, ***********************, reach out to Mr. *************** At this time, we have not reached a mutually agreeable resolution of Mr. ********** complaint, though we remain optimistic we will be able to do so.

    We respectfully request a bit more time to allow Mr. ******** to respond to our latest contact.  As such, we would like to follow up again within the next 10 days.  Our hope is that in less than this period of time, we will be able to confirm that a mutually agreeable resolution was reached.  If we aren't able to offer this favorable update, we will update  you nonetheless.

    Thank you for bringing this matter to our attention,

    Respectfully,

    *** ****

    Gage Auto Sales Inc.

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Gage Auto Sales on 3/2/2024. My wife and I mentioned several times that I have been pre-approved by my credit union and that I wanted to purchase the car through the **** program and finance with my credit union. We mentioned this to the person who assisted us with test-driving the car. This was also articulated several times to the individual doing the paperwork. He said financing through our credit union would not be an issue. He called the credit union by the wrong name several times and we both corrected him ,stating the correct name of the institution. Again he reassured us that financing would be going through my credit union.When it was all said and done, the financing was with Upgrade - the financial institution used by Gage Auto Sales. I realized this when I received an email from Upgrade regarding my purchase. I contacted the individual who I completed the paperwork with and asked why is the financing is going through Upgrade. I was told by him that our credit union isn't part of their **** program? That I never told him I wanted to finance through my credit union? Also that he is not making any money by steering me towards Upgrade: And that, all I have to do is bring him a check from my credit union and then I can finance through them. I mentioned that if I was told during the process that my credit union was not part of their **** program; I would have taken my business elsewhere. All the times I mentioned that I wanted to finance through my credit union were ignored and I was steered towards Upgrade. That's Unethical!! Now I am left wondering in what other ways did they act unethically. Is the 3 years or ****** mile protection package I was steered towards valid? Did Gage really submit a vehicle registration to DMV for the car purchased? I am extremely disappointed in the buying process!!!

    Business Response

    Date: 03/22/2024

                                                                                        Re:  Complaint of ***********************
                                                                                        #ID ********


    Dear Better Business Bureau,

    Thank you for bringing the complaint of *************************** to our attention.  We received this complaint on March 15, 2024, and responded to **************** at the open of business on the same day.

    Our Sales Manager, ***********************, called **************** and had a productive conversation with him. During this telephone call, ******* explained how the financing he received compared to that offered by his credit union.  **************** was offered the opportunity to have us reverse the financing we set up on his behalf and have his credit union provide his financing.  He decided to leave the existing financing in place, in lieu of having his credit union provide the financing.

    ******* apologized on behalf of the dealership with respect to the dealership failing to follow his request at the time of sale.  Though we were willing to take steps to correct this situation, **************** decided to head forward with the financing that was already in place.

    ******* reviewed the terms of the Service Contract policy with him.  We have been using this policy for well over 20 years and continue to do so because we believe the customer receives an excellent product for their money. 

    Finally, ******* also explained the *** procedure and explained when he should anticipate seeing his registration arrive in the mail.

    It is our sincere belief that **************** complaints as raised in his letter have been addressed to his satisfaction.  Though we did not receive any written acknowledgement of his satisfaction, we anticipate that if he were contacted,he would acknowledge the content of this memo and his satisfaction with the resolution.

    Should either you or **************** have any further questions, comments, or concerns on this complaint, I encourage you to reach out to myself or my co-worker, ***********************. Im confident if anything remains open, we would be able to address it quickly.

    Respectfully,

    ***************
    Business Manager
    Gage Auto Sales Inc.

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I signed on a 2016 ****** carolla. They really talked up how good the car was. They talked up the car and said it was in great shape. I guess its my fault but I didnt see the damage to the rear the scrapes. It looks rear ended. With this damage there is no way it is worth ***** and I cant say what future problems/hidden damage there may be. I can send pics. Also the car doesnt sound good when Im driving it. Anyway Im having a hard time affording a car like this. They majorly overcharged me and I frankly just want my money back. If I go their route it will be good for them only. I believe the car was rear ended. They also told me to lie to the insurance company about my mileage. I have no idea why Im struggling with mental health issues and doctors arent helping me. I feel like due to my bad mental state I was taken advantage of. Im really not trying to make them angry with me but they plain refused to work with me when it came to returning the car or making the maintance warantee and car price lower. Do you think there is any chance I can get them to take the car back. I wasnt told the engine sounded so bad and there was all that damage The seat rly hurts my **** too. I didnt notice bc they only gave me a little 5 minute test drive I also left them a one star on ****** and they told me to remove it or they wouldnt do anything for me. Its unfair because I didnt lie on the review and I feel like its some kind of manipulation on me. I left the review after they did not help me.

    Business Response

    Date: 06/30/2023

    Greetings BBB,

    Thank you for bringing this matter to our attention.  We received your correspondence on June 26th and made contact with the customer.  We met with him on June 27th.  We believe our customer is satisfied with the steps we've taken on his behalf, as we've completed the steps he requested.  We have his written confirmation that he's now happy and believe he even provided positive feedback online.  (Kind of him to do so).  We believe if you reach out to him, he will confirm his satisfaction with the outcome.  Should it prove necessary, we would be happy to provide his written confirmation of the same, but we didn't want to run the risk of his signature being posted online as part of this response.

    If you have any other questions on this transaction, please don't hesitate to let me know.

    Sincerely,

    ***************

    Gage Auto Sales Inc.

  • Initial Complaint

    Date:12/26/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2013 *** x3 in January 2022, before my first car payment was due, the vehicle was in the shop. It had a drivetrain malfunction. Took it to the shop and it was out of my possession for nearly 2 months. I get the work done that was needed, and the same light comes on the day I pick my vehicle up from the shop. I have been trying to fix the drivetrain malfunction since I bought the car. In October 2022, I took it to the shop and had the turbo replaced and it took 1.5 months for that to be fixed. Then 1 week after the turbo is replaced my car wouldnt start and I was stuck on the side of the street. Turns out the engine seized and is more expensive then the loan I have on my car. I have contacted Gage Auto Sales attempting to have them help me and resolve these issues but they were not willing to help and their customer service was not very good. I purchased the car not even a year ago and now it is valued at nothing, I am still paying my loan off and for insurance even though the vehicle is not running. The lean company who was chosen by Gage Auto Sales told me my ************ was to voluntarily surrender my car back to them, have it be a repossession on my credit history, and to pay off the remaining balance it has. I dont want a repossession on my record, Ive made all my payments on time. I am not sure what to do or where to go for help, but Gage Auto Sales sold me a car with more problems then it is worth. I have receipts for all the repairs and maintenance I have had done on the vehicle since its been in my possession. An advisor at *********** told me he thought an amateur was working on the car and that is whyI have had so many issues with it. I have only taken the car to ************ and ***********, so no amateurs touched my car whilst in my possession. I am not sure if Gage Auto Sales had someone fix the car enough to sell it to someone like me. I can gather all the work done on the vehicle, for now heres Octobers. Please get back to me.

    Business Response

    Date: 01/05/2023

    By way of introduction, my name is *** and I am the Business Manager of Gage Auto Sales ****  I will be addressing complaint # ******** submitted by ********************* on behalf of the dealership.

    As mentioned in the complaint, the vehicle was purchased on February 1, 2022 and was purchased with the benefit of an *** **************** Agreement.

    We are sorry to hear of the mechanical issue with Ms.******* ************** She notes that an Advisor at a *** dealership suggested that likely an amateur was working on the car and thats why you have had so many issues.  Its an interesting position to take since two *** dealerships have received about $7,674.50 in repair proceeds from ***,the extended service company.  

    Im confident that upon undertaking the repairs the *** dealer charged $5,183.62 for, they likely represented these repairs would make the vehicle both reliable and road worthy.  When the vehicle is alleged to need a $13,000 remanufactured engine less than 800 miles after their $5,183.62 repair, Id think their assertion of poor workmanship on someone elses part should be viewed in the light it was offered.

    In contradiction to the position of the *** dealership,I offer the following.  Ive reviewed the service records noted on the CARFAX and believe this vehicle has a history of being serviced at excellent shops. 

    In fact, ************** performed a maintenance inspection on this vehicle when it had ******* miles on it.  Between this inspection and Ms. ******* purchase from Gage, only 365 miles were put on the vehicle.  If this vehicle is truly plagued by a life of neglect and poor service, these conditions are cleverly hidden on a CARFAX that evidences many maintenance records at competent shops.

    Please note that no one at Gage Auto Sales **** worked on this vehicle, nor did we contract with any third party to work on this vehicle on our behalf.

    That all being said, we want to help address the problem before us.  We are of the opinion that due to this vehicles age and value, the thought of spending $14,000 on a remanufactured motor is not prudent.

    Due to the previous repairs, the ******************** policy is reaching its contractual cap and will likely be concluded with the next repair.  Its our belief there is approximately $3,893.50 left available on the *** policy and Gage Auto Sales **** would make arrangements for an additional $4,000 worth of funds to be applied to the repair. 

    We have talked to an independent shop and believe for $7,893.50 we could have a used engine put in Ms. ******* **************  They mentioned a current availability of an ****** mile motor that could be installed and would carry a ********************************** the repair shop or the engine provider (no warranty from Gage Auto Sales ****)

    The above offer would be predicated on a full release being signed by ****************, and no other open charges being due at this time on the vehicle.

    If **************** is committed to having the repair completed at ***********, I anticipate that *** would pay the balance of the policy to *********** and we would make our $4,000 contribution (in exchange for the full release).  The balance due would need to be paid by *****************

    Should **************** like to discuss one of these options further, I would like to invite her to reach out to our inventory manager,**************** ****.  He can be reached at *****************************************.  Or in the alternative, she is welcome to contact me by email at ****************************** or by telephone at the dealership.  *************.

    Respectfully,

    ***************
    Gage Auto Sales ****

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to see the full release before signing. 

    Sincerely,

    *********************

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