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Business Profile

Skateboard Equipment

CCS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skateboard Equipment.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 4-10-25 for a shirt. When the order arrived, it wasnt what I ordered. At my own expense, I mailed back the shirt. It has been received, but they will not issue a refund. I have contacted customer service 3 times and never got a response. I just want my refund.
  • Initial Complaint

    Date:01/05/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes that were final sale. I received them and they look like they have been worn, they have scratches and dings in them, The quality for the price is not matching.
  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company and it never arrived. Even tracking information shows it never shipped to me. The response was that it was my problem because they say items lost or stolen are on the customer. The product never made it past the initial shipping location so there is no way being lost or stolen has anything to do with me.
  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son has placed a custom order for a skateboard and it the order was was canceled because of a possible copyright violation. The store erroneously flagged this order as there was no copyright violation. I provided the source of the graphic image that was in question. The graphic image was of fair use and not under a Creative Commons License restriction. My son also edited the original file making it not different form the file it was source and and original work of art. The sure made contact with me and informed me to resubmit the custom order. Unfortunately, the order was cancelled once more and the money refunded without any explanation. I work professionally in the design field for 30 years and I am well aware of copyright laws for print and digital works. My son did not violate any laws and I checked his work before it was submitted.
  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    It was not part of my complaint for the company to change their prices, nor was that a request.

    my complaint was their prices are not transparent and are deceptive, making it impossible for a customer to do comparison with other companies.

    CCS was not forthcoming on their website prior to purchasing what the fees included nor did they provide an itemized receipt. They include an order summary that does not fully outline the total charges so that a customer can understand what is included.

    They clearly state in their website services such as assembly and grip tape application are free, yet add it back into the total price after purchasing. Im not asking them to change their prices, but rather to be transparent. 

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund was received 
  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prefer shoes in November for grandaughter for Christmas when they came the box said size 7 which I need but the shoes was 8.5 way to big when I click on return out said it was on sale wont to get write size I paid them it was there fault to big of shoe want the right size
  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order said it was delivered and never received it contacted ccs directly to seek resolution as seen in email attached. They haven't responded and it's been a week.
  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has contacted me and refunded my money. Thank you for your assistance 
  • Initial Complaint

    Date:07/01/2023

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    My name is ***************** and I wanted to let the Resolutions Section of the BBB know that as of 7/6/2023, Case #******** with the ************* "CCS" has now been resolved to my satisfaction as a consumer with the desired resolution of a full refund for my returned purchase to my original payment method for a total of $103.99 after filing an additional complaint with my card company to push a refund. I never heard from the CCS *************'s customer service, but wanted to ensure I notified you as soon as possible that a resolution of a full refund has occurred.

    Thank you for your help and time,

    August *****

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