ComplaintsforMalarkey Roofing Products

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August 2023, I was on the roof of my house when I noticed that there was a problem with some of the shingles. Many of the shingles appeared to be shedding the granules, revealing fiberglass on the shingles. This roof was installed May 2008 with a 30 year lifetime warranty.I contacted the ************* responded immediately. An inspector was sent to my house to look at the suspicious shingles. The inspector went directly to his supervisor who then came out to do another inspection. It was definitely confirmed that there was something wrong with the shingles & these shingles were located all over the roof. It was determined the damage was not weather-related. The roofer came back with an offer on roof replacement, which was not satisfactory. It was time to involve the manufacturer of the shingle, Malarkey Roofing. The beginning of October a representative came out from Malarkey Roofing (******, ****). He removed several shingles to send back to ********, ****** for testing. He was overnighting the shingles to their lab & stated that we should have an answer within a week. Three months later & we have not heard a word from Malarkey. Our roofer gets a weekly text from my wife asking the status of our roof. The roofer came back with another offer, which we rejected. Malarkey needs to be involved in this process since the damaged shingle is their problem. To date, Malarkey has been silent & will not even return phone calls/messages from our roofer. It is clear that they do not want to rectify this situation & have very poor customer service. We have been dealing with this situation going on six months. This issue should have been rectified by now. Malarkey doesnt seem to have any interest in providing customer service to me or the contractor (Able Roofing). I have noticed that Malarkey has had similar complaints elsewhere (out of state) & were either silent, rude or didnt give satisfactory compensation for their substandard materials. Through BBB, I am hopeful that we can come to some sort of restitution between the contractor, *************************** so that a new roof can be installed this spring free of charge as stated in the original warranty.

  Business response

  01/16/2024

  The claim is actually a claim with Mr. **** and Able Roofing, not Malarkey. ********************** information was not included in information that was sent to us, and we have not received samples. Mr. **** was a private label customer for ********************** years ago. The company, Mr. ****, sold a few years back and it was our understanding they were to honor the warranties of the prior owner, but we are not sure of the terms of the sale. We will try and get in touch with Mr. **** to see what their plans are. At the time your roof was installed, Malarkey offered a pro-rated settlement, which we would be willing to honor, but we will see if Mr. **** will honor their warranty. We should have more to report to ****************** soon, now that we have his information. 

  Customer response

  01/16/2024

   
  Complaint: 21139584
  
  I am rejecting this response because:
  Mr. Roof/Able Roofing is passing this to Malarkey per our conversations. What happened to our shingles that the representative sent to ******** for testing? 
  
  Sincerely,
  
  ***************************

  Business response

  02/08/2024

  We received the sample in our office last week and are having it tested. Once we have a test results, we anticipate being able to respond to this complaint, and will contact **** and Mr. ***** This is a warranty they offer, and not a warranty from Malarkey. Able has Responded that they anticipate to replace the roof once they have the test results. This should happen early next week.

  Customer response

  02/21/2024

  Looking forward to seeing the test results from Malarkey.

  Business response

  03/06/2024

  We are working with the installer, who had their own warranty on the materials. Malarkey's warranty was different than the installers. We have finished evaluation of the product that was submitted into the lab. There was a chemical present on the shingle that should not have been there (urea / uric acid). We are working with the contractor and we anticipate they can fix the roof in the spring, but I don't have confirmation on that. . 

  Customer response

  03/06/2024

  It appears the shingle product had a defect as reported in a response from the manufacturer, Malarky.  They stated they will be in contact with the installer.  No other action from me is needed at this time.  I will allow the manufacturer and the installer to handle this issue.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Malarkey Legacy, class 4, antique brown, roofing shingles were installed on 6/7/2017 after a severe storm. No adverse actions, nor complaints about the product were noted via internet reseach prior to making a decision on whose product to use. My house/area has not had any adverse weather events since. Gutters are cleaned yearly as normal. My neighbor had his done at the same time, same roof, different color, and he noticed excess granule shedding so he checked mine and I have the same issue. I sent pictures, warranty copy, copies of all paperwork completed at the time, warranty was registered with the company, all the Malarkey. That was received by *********************** in claims on 7/24/23, claim #*****. They had their inspector check both our roofs and take pictures on 7/25/23. I followed up them 8/11/23 and was told it's with the claims manager on his desk. My neighbor also followed up in August and the person who responded said the same thing, was rude, and hung up on him. It is now 9/20/23 with no response. There are complaints now on the internet abut Malarkey roofing shingles loosing excess granules and it appears they treated those complaints the same way.

  Business response

  10/02/2023

  We regret the delay. Due to the heavy storm and hail activity, we have had more claims than normal. We have hired on additional staff and should be getting back to you shortly. Please keep us informed if you do not hear back from us within 2 weeks. 

  Customer response

  10/03/2023

   
  Complaint: 20632031
  
  I am rejecting this response because:  There has been no recent rain/hail events in the Denver ***** area.  The complaint to the company is several months old now and the company has ignored the complaint  probably hoping I will go away.  I feel the product is defective and want it rectified. If defective roofing shingles are not corrected building problems can escalate and this is through no fault of my own.  I will also apply negative comments on the internet to beware buying this product and the non-response with warranty from the company. 
  
  Sincerely,
  
  *******************************

  Customer response

  10/07/2023

  Malarkey claims manager, ***********************, sent an offer of replacement of the roof, via email dated 10/4/23.  They have requested a detailed estimate to replace the roof.  This is the outcome I asked for and it is acceptable.  Certainly not done yet but I do have it in writing, from the claims manager, on Malarkey letter head.  I thank BBB for assistance and believe your part has been accomplished.

  *******************************

   

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a new roof installed in June 2009 with MALARKEY shingles permit at ***********************************************************************************************************************. Over the past year we have noticed that after every rain the path around our home is covered with granules from the roof. In November 2022 we noticed a few shingles fell off the roof. We had a licensed reputable roofer complete an inspection and he showed us the shingles were brittle and would snap if he bent them. He advised that most of the granules had come off the shingles and the fiberglass was now showing. He indicated we would need to replace the roof sometime soon otherwise we could have a potential leak. There is also discoloration on parts of the shingles (looks like green algae). We contacted MALARKEY ROOFING as the warranty showed we had a 30 year warranty. We sent pictures to Malarkey; however, they did not spend an inspector but instead offered us $1,106.82. I contacted them again (see their response below). We have only had this roof 14 years and are now having to put in a new roof. $1,106.82 is nothing towards the cost of a new roof which is in the *****k price range. We have heard from the roofer that he has had to replace many Malarkey roofs due to similar issues. Is there anything we can do? "We understand the circumstances of the roof may be beyond loose granules and that our offer does not cover the cost of brand-new roof. The amount we offered is the most that can be recouped to you under the terms of your warranty and include the entire size of the roof. As indicated in your letter and your warranty terms, the Right Start portion of the warranty has expired and any settlement at this stage is pro-rated based on the cost of materials only. Unfortunately, our offer cannot go beyond this amount. Once we receive the signed settlement agreement returned, we can forward to our accounting department to issue payment."

  Business response

  04/26/2023

  We do apologize for the problems the ******** are seeing on their roof. We actually see very few of these complaints. I have attached a letter, the warranty for the shingles as well as the original offer to the ********. Malarkey believes we have gone above the warranty requirements with the offer, but we do understand the homeowner's disappointment. The warranty does not provide coverage after the Right Start Period for a roof that is not leaking, and yet Malarkey offered the ******** the maximum payment allowable under the terms of the warranty, $1,106.82.

  Customer response

  04/26/2023

   
  Complaint: 19976421
  
  I am rejecting this response because:  this is the same offer they gave to **.  Do I need to wait until the roof leaks before they will honor their defective product. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Malarkey roofing shingles offers a warranty against algae growth for seven years. Two years later my roof is covered with algae. They will not honor their warranty. Many of my friends in the roofing industry are going to look bad as malarkey continues to not stand by their warranty. I am stuck putting chemicals on my roof out of pocket because of their deceptive advertising.

  Business response

  04/18/2022

  I have read the complaint file and have requested the complaint be re-opened. Our warranty does show that only blue-green algae is covered, not green algae. Blue-green algae starts out as green but turns black. We have to analyze samples to see which it is. As for the literature review, we will look at this with our marketing team to see if there are changes that should be made. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩