Business Profile

Retail Sportswear

Columbia Sportswear Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Columbia Sportswear Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

278 total complaints in the last 3 years.
94 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/6/25, I mailed in a polar fleece coat to Columbia for a repair under warranty. The zipper pull came off in the wash. It had been sent in twice before for the same issue and the coat was repaired under warranty. I received the coat back today, unrepaired. Now they are claiming the coat is considered sportswear and only covered for 1 year.
Business Response
Date: 07/22/2025
Thank you for taking the time to speak with us regarding your concerns and for allowing us the opportunity to provide a detailed explanation of our warranty policy. Please feel free to reach out to our ************* team should you need additional assistance.
Customer Answer
Date: 07/22/2025

Complaint: 23625861

I am rejecting this response because: I appreciate that someone called me to explain the warranty for this item but I have had 4 polar fleece jackets and each has had the same issue with the zipper. Columbia needs to find a better zipper to use because a zipper should last longer than 1 year especially when I rarely use the zipper. I was also sent instructions on how to wash the coat to preserve the zipper. I already do all the suggestions made (washing inside out, washing on delicate, etc) and it seems odd that there have to be special instructions to try to make the zipper last. The coat is perfectly fine after 1 year except for the zipper issue.

Sincerely,

**** ******
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of boots from Columbia Sportswear (order #*********) and received a completely different product. I called customer service, and while they provided a *** return label, they told me I would not be refunded until after they receive the returnand that I would then have to wait 710 additional business days for the refund to process. Adding to the lunacy, Columbia offers no option for them to send the product that I ordered. There is zero interest on their part in actually making this right, other than getting their own merchandise back, and holding my money hostage until they do. This is frustrating because I needed these boots for work, and Columbia made the mistake, not me. Now Im being penalized with both the inconvenience of returning the wrong item and the long wait to get my money ******* requesting a full and prompt refund of the total paid (including tax and shipping), and I feel Columbia should improve their policy to better support customers when mistakes like this happen.
Business Response
Date: 07/17/2025
Thanks for taking the time to speak with us and work towards a resolution. - SH
Initial Complaint
Date:07/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Columbia shirt through ****** for $42.80 on February 27, 2025, expecting the usual quality and durability the brand is known for. However, after just two regular wears, the outer seam on the right sleeve frayed and tore open entirely. This was not due to misuse, improper washing, or rough wearthis is clearly a manufacturing defect.When I contacted Columbia to request a return or exchange, I was told I would need to print a warranty form, pay out of pocket to ship the defective item to them, and then wait 4 to 6 weeks just for them to evaluate it. There was no offer of a prepaid return label, no expedited replacement, and no option to exchange the item at a retail location.I dont believe its fair for the customer to cover shipping costs and be without the item for over a month when the issue lies with Columbias product quality control. This policy places the burden entirely on the consumer, even when the company is clearly at fault.I have attached documentation of the purchase along with photos of the defective shirt. I am requesting a refund or store credit equal to the original purchase amount.Ive been a loyal Columbia customer for over a year and generally trust the brand, but this experience has left me both frustrated and disappointed. I hope this can be resolved fairly.
Business Response
Date: 07/21/2025
We are sorry that we were unable to connect with you. If you still need assistance, please contact customer care.
Initial Complaint
Date:07/15/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered two items on July 2, 2025 from Columbia Sportswear online; one item received, one item was not received. Shipper: ****** claims item was delivered, but item was not delivered, and no proof of delivery (photo of package on my porch) was provided. I followed up the day after I received an email 7/8 from OnTrac/Columbia saying the item was delivered on 7/7 (but again, nothing was delivered). After ****** repeatedly said this item was delivered, but I still had not received it, I contacted Columbia Sportswear's customer support department (altogether I called or emailed them 6 times). I requested a refund, but Columbia would not honor a refund, only offered a 20% coupon to repurchase the item that was not delivered. I refuse to pay for something twice that was not my fault (no delivery). I was a long-time Columbia customer, but will no longer purchase from them based on their lack of responsibility for this mishap. I have seen other customers (on ********************'s product web site under reviews) post that they did not receive their shipments via ****** either. I suspect the shipping problem is with ******. Can you please investigate and provide a response? Thank you.
Business Response
Date: 07/17/2025
Thank you again for speaking with me today! I'm glad we were able to work towards a resolution for this issue.
-SW
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Men's Hikebound II Jacket on July 6, 2025. Received shipped email on July 7, 2025 with estimated delivery date on July 10, 2025. *** was unable to deliver the package on July 10 and routed it straight to an *** access point. I requested another attempt to deliver to my address. *** tried to deliver again on July 11 and was unsuccessful. I contacted *** and they stated the shipper (Columbia) has placed restrictions on the package and they had to remove the restrictions and then I would be able to pick up the package. I contacted Columbia using the chat feature at approximately 1800 HST July 11 to see if I can pick up the package at a *** Access Point. They stated the shipping department closed at 1900 *** and would contact me Monday morning via email. Monday morning rolls around and no email or call. I contact Columbia Customer Support again at ****** HST and they gave me case number ********. Since I had to leave I had to cut the convo short and contacted them again at approx ********************************************* the run around saying he couldn't do anything and the package will be delivered today. It did not get delivered today and now it says "address information required- the apartment number is either missing or incorrect "even though the address is correct on Columbia and ***. It's been 5 days since it was supposed to be here. I don't know if this is a *** or Columbia issue but they keep pointing fingers at each other. I just want my order and I shouldn't have to go back and forth with Columbia and *** only to have nothing happen for days.
Business Response
Date: 07/16/2025
Thank you for taking the time to speak with me today. I'm pleased to hear that the matter has been resolved. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Customer Answer
Date: 07/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I would like to file a complain against Columbia phone agent. Their agent said in May that he will issue full refund due to wrong item dispatched, and he instructed me how to set up a refund. The same person answered my call earlier in Jun, and is dreaming all the way around. He said he will issue me a refund for $6, for the return label. But the refund label was not $6. Also the difference was $16. He dont know what he was doing and mixed up the country he is picking the call from as well. He did not do the refund, not even the $6. This is the conpanys fault to send the wrong product. They should provide a full refund. Their 2 other agents, both lady took my call and promised a reply, yet nothing has been done. Email has been written to them on Jun 26, 27, 28, 29. All of them were not replied. I am requesting a refund of the difference as soon as possible and a $50 gift card due to the loss. Thank you.
Business Response
Date: 07/09/2025
Thanks for taking the time to speak with us and work towards a resolution. We will continue to update you via email. Please feel free to reach out with any questions!
Customer Answer
Date: 07/12/2025

Complaint: 23574012

I am rejecting this response because: I am waiting for the refund and the gift card. Please refer to the email I sent today regarding contacting the agent. Thank you.

Sincerely,

***** Yuvv
Business Response
Date: 07/21/2025
We made multiple attempts to contact the customer regarding their inquiry but were unable to establish a connection. Although the issue has since been resolved, we remain available to provide any additional assistance if needed. We encourage the customer to reach out to our ************* team should they require further support.
Initial Complaint
Date:07/03/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for expedited shipping and all items were not delivered by the promised date. The company has acknowledged this but will not refund the amount I paid for expedited shipping. I would like the $19 expedited shipping refunded. I did receive one item by the date promised but I needed all items in my order delivered in this time frame. My order page showed delivery by June 16, 2025 without paying for expedited shipping - which is when I received the final part of my order. I earned free shipping as a rewards member but chose to pay the fee for expedited shipping. I chose expedited shipping for items to arrive by June 13, 2025. The company has acknowledged via email and over the phone that they did not deliver the items in the time promised but have said the fact that I received my packages (even if late) does not entitle me to a refund for expedited shipping. This seems to be an unethical practice to charge for a service and then not deliver and not offer a refund for the service that did not occur.
Business Response
Date: 07/10/2025
Thanks for taking the time to work with us on a resolution! - SH
Customer Answer
Date: 07/11/2025

Better Business Bureau:

****** from Columbia reached out to me regarding my complaint ID ********. She has agreed to process a full refund for the expedited shipping charges. This is a satisfactory resolution and my case can be closed.

Sincerely,

******* ******
Initial Complaint
Date:06/25/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Statement:I placed an order with Columbia Sportswear on June 8, 2025, for a pair of pants as a Fathers Day gift for my dad. I paid in full and promptly received an order confirmation and tracking number (Tracking #: 1LSCXXR52471098, Order #: *********) on June 10.On June 18, after my dad informed me the package hadnt arrived, I checked the tracking status and saw that the shipping carrier (OnTrac) was still waiting for the item to be dropped off. I contacted Columbia customer service by phone and was told their warehouse was closed, but they would investigate and follow up the next day. Instead, I received a generic email about a shipping delay and no follow-up.I reached out again via Columbias website chat, where I was told the item had been handed to the carrier, but it must not have been scanned. I was told I had to wait until June 24 to see if the package would show upeven though ****** had confirmed they never received it.I waited until June 24 as instructed. Still no delivery. On June 25, I called Columbia again and requested a refund. I was told an investigation had to be opened first, and that it would take 10 to 14 business days before they could do anything ********** be clear:The item never shipped.The carrier confirms they never received it.Columbia has admitted the tracking never updated.I paid for a product, never received it, and am now being forced to wait weeks for Columbia to investigate before theyll even consider issuing a refund.This is unacceptable business practice. My Fathers Day gift was ruined, and Columbia is now holding my money for a product they never shipped. I am requesting a full refund immediately.
Business Response
Date: 06/26/2025
Hi *****,
Thank you again for speaking with me today! I'm so glad we were able to have this resolved for you. Please feel free to reach out if there is anything else I can help you with.
-SW
Customer Answer
Date: 06/26/2025
Hello,

Since filing this BBB complaint, Columbia has refunded me and reached out for further discussion. Im writing to inform you of this, as a follow-up to your message above.

Regards,
*****
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i placed a clothing order and paid $19.00 for expedited delivery, site said "Est. arrival May 9-May 10". Tracking today (5/10) now says delivery expected 5/12. when i get in touch with the company they are telling me their terms and conditions state, "We endeavor to process all orders for in stock items within 3 business days.". How can they charge me extra for faster delivery, telling me that delivery will occur in 3 to 4 days, and then tell me the fine print somewhere else says "they will process it within 3 days". and then i was told, " we cannot set an exact date of delivery because it depends on external factors". i think this is false advertising, fraud. i have been ripped off and want my $19.00 expedited delivery fee back. and i want them to better inform their customers, give that fine print, right next to the delivery options. when in touch with the company, their resolution is, " we are still within time frame".
Business Response
Date: 07/09/2025
Hi ********,
If you would like further assistance with this issue, please feel free to respond to the email that was sent on 7/3/25. Thank you!
-SW
Customer Answer
Date: 07/09/2025

Complaint: 23312305

I am rejecting this response because: I did not receive an email from the business on July 3, 2025. i do not know what their response is.

Sincerely,

******** *****
Business Response
Date: 07/17/2025
Apologies we are having issues connecting. I have been emailing the email address listed on your BBB contact for this complaint. I wanted to let you know the refund for the shipping fee has been processed and should appear back in your payment method within the next 1-2 business days. Please feel free to reach out if you have any further feedback on the matter. Thank you!
-SW
Customer Answer
Date: 07/17/2025

Complaint: 23312305

I am rejecting this response because: when I receive the $19 refund, AND when this business stops their deceitful practices eeguarding expedited shipping I will consider this complaint resolved.

Sincerely,

******** *****
Customer Answer
Date: 07/22/2025
i have not as of today, 7/22, received the $19 credit.

not resolved at all.
Business Response
Date: 07/25/2025
Hi ********,
It appears there was an issue with processing the $19 shipping fee refund causing a delay, so I have now pushed it through manually (today 7/25).

If you do not see the $19 back in your original payment method within the next 2-3 business days from now, please reach out to us.
-SW
Customer Answer
Date: 07/25/2025

Complaint: 23312305

I am rejecting this response because: when credit is received, i will close complaint.

Sincerely,

******** *****
Customer Answer
Date: 07/30/2025
$19 received.
I will not consider this resolved until Columbia changes their policy for expedited shipping. Still today, I can go online, pay an extra $ for expedited delivery, advertised as being able to get the item the next day, or day after.
This is false, every single time.
Until then, I will remain dissatisfied.
Initial Complaint
Date:06/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday 6/12/25 at approximately 11 am I placed an order for a pair of hiking boots. On that order, I was given an opportunity to receive 1-2 days expedited arrival if I paid $25.00 I paid the fee and received a confirmation that *** is on Saturday June 14 between 8-1 I receive a message today Saturday, June 14, saying the order will arrive Monday June 16 between 5pm and 11pm.That's not at all 1-2 days expidited shipping and delivery. I contacted customer service and altercated with 2 representatives who made a bunch of excuses but did not refund me $25 dollars at all. I want that money back!
Business Response
Date: 06/17/2025
Thanks for working with us on a resolution! - M
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The business has returned my fee accordingly and I have been made whole again.

Respectfully,

Sincerely,

****** ********

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Columbia Sportswear Company is NOT a BBB Accredited Business.