Business ProfileforPortland Razor Company LLC

I originally made contact with Portland Razor Company 1/11/24, in regards to their razor honing service they offer on their website. I received a reply within a few hours. The reply email indicated they do provide this service, and suggested sending the razor in to them by mail. I asked I could just drop it by their location since I live in the same city, to which, they said no it was not possible due to no store front. That very same day, I packaged and mailed my razor to the address listed. I received notification from **** when delivered. Six weeks have passed, and I realized I had heard nothing from Portland Razor regarding my razor. I emailed again yesterday, inquiring about the status of my order or if they even received my razor at all. I also clicked links on their website leading me to be able to message them directly, which I did. I have heard nothing from them and emailed again today. I just want to know if they have my razor, and what the status of my order is. Yesterday, I realized that I sent my razor to them, not being aware of a specific process for ordering the *************** I missed that information when I read about their company on their website. Nevertheless, all of my information was included inside the package (name, phone #, email address, etc) Not having been aware of the proper ordering process beforehand, I had assumed when the order was complete, I would be emailed an invoice and when paid, the razor would be shipped back to me. Regardless of whether I had made an error in the process, I expect a response, and explanation, and to be informed of the whereabouts of my razor. Just some basic communication is a reasonable expectation of a business. I did not pay any money as yet, but they are in possession of my very high quality straight razor (Valued at approx $225), I have no way to know of its status or if they even received it as I believe they did. A total of 5 attempts were made to communicate with them. No phone # listed.