Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Water/Sewer billing at the ******************* is not correct and is causing financial damage to the residents ******** often, as with this month, the bills are incorrect. There is absolutely no communication from the perfectly awful old management, nor the perfectly missing new management. You should see the awful, awful emails that we have gotten from the management in the recent past about this very same error. It has happened before multiple times and comes with no good explanation. The paper ******** come late or not at all. I have not received a paper billing in the mail for this most recent (incorrect) billing.Residents have got to cover each other's backs here by posting signs on the community board about way on Earth is going on. The maintenance guy, when he came out to ask me about some dude that was sleeping in the Laundry room the night before (unrelated to this), I had to ask about the bill and was told it is being addressed, and had to be individually!!! I have no idea if that is true or not, mostly because there is no communication. I don't know what to say. Fix this c***

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are so very many things to complain about at the ********************However, here I will complain about the spa/hottub at the apartments that has out of service for years now. When I last asked about this over a year ago, of course I got a garbage answer from ******* least **** responded with rude responses, which sadly, I prefer over the "new" property management who have no communication at all and appear to be ignoring their tenants more than crappy ****. How can things get worse? Of course they can in this industry. ******* and ***** are not enough to make Woodlake Apartments liveable, but can we start with the spa/hottub. It's been ridiculously long. Just the worst.

• Initial Complaint

  Date:01/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my daughter have lived at ***** se 90th ave since Feb of 2023 and we have been unhappy since two months after we move here the neighbor downstairs smoking all the time we dont have air conditioning or fan in our apt so we try to open the windows but we cant or the smoke come right in our room we went in person to the manager **** and report it and she did nothing even though she said it is a none smoking property and thats why we move here we cant handle any smoke I have asthma and so nothing happened but the man put up a blinds on his patio and I see the maintenance guy taking pictures and they said it is a violating to have anything hanging on the patio so the next day we come home and see a letter on our door the manager **** send ***************** a violation notices to me and my daughter . So we were shack it doesnt make sense he is down stairs we are upstairs how can they get that wrong we took it to the manager and said you make a mistake she said yes we make a mistake . So the man still have the blonde hang up at the moment as we speak she said nothing to him . So we decided to move when our lease expired February and we went on line and see she has three apt availabile and apply for one the price is 1236-1265 and she charge us 90 dollars to ran our credit again and the said we are qualify but the apt is for $1,495 per month and we cant afford that so she make impossible for us to stay she have discriminated agains us I have never have any problems with any place I lived I can go back to any place I live before there is so many people complain about this place the manager is awful

  Business Response

  Date: 03/01/2023

  Summit is in receipt of the complaint filed by **************************   Yes, there was some confusion on the part of ***** and her roommate in regard to the apartment pricing.  Overlook is a non-smoking community and we investigate all complaints and follow ****** Tenant Landlord Laws in dealing with smoking violations. 

  
  ***** applied seven days after her roommate submitted the initial application for the only apartment we had available, an 820 sq. ft. one bedroom plus den floor plan, referred to as the Bridlewood. They were approved four days later; however, after they received the Agreement to Execute Lease, they declined to take that apartment due to the price. 
  
  ***** and her roommate contacted Overlooks leasing office about a different apartment that became available a week later.  At that time,they were questioning the price, as they shared a screenshot of pricing quoted by Apartment Lists, a third party site. (See Exhibit A).   Overlooks leasing office confirmed that the pricing listed by this other source was incorrect and outdated.  Overlook quoted the current pricing of $1,275 as listed on our website (See Exhibit B), our marketing material located in our office, and advertising.
  
  You will see from the applicants screening approvals that the price listed on the screening applications was $1,275.00.   (See Exhibit C)
  
  In general, pricing will vary between apartment floorplans, and we have current pricing available in our leasing office, on Overlooks website at www.*****.com/overlook, and on our posted advertising listed on Craigslist.  Overlook rents to the first applicants to apply and we only take one set of applications on an apartment at a time.  That apartment is held for the applicant while their applications are being processed by a third party screening company.  Upon approval, the applicant have three days to make the final commitment to select that apartment.   If they do not, that apartment becomes available and we can take a new application on it.  Because we rent to the first person that applies and we hold that specific apartment for the applicant during the screening process, our availability is always changing.  And similar to Lornas case, we were able to move her to a different apartment that better fit their financial needs when one came available.   

   

  Ultimately, ***** and her roommate found and was using information provided by a third party company that is not affiliated or under Overlook's control that had outdated information published on the internet.  When ***** and her roommate contacted Overlook Pointe, our staff were able to clarify our current pricing and they selected an apartment available that fit their needs.