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Business Profile

Property Management

Meritus Property Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Meritus Property Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meritus Property Group LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for their Moraine apartment in ****** WA- We received a call after moving in from the office that one of their managers cut the security cameras and stole all the money orders out of the safe (our deposit included). We filed the paperwork they asked us to so they could take over and file a police report. We're followed up over the past year and no one has status updates because they filter through management every few months but we were constantly reassured that we wouldn't have to worry and we would get our deposit when we moved out with no delay- we move out in 9 days and they are refusing to pay us the deposit that their manager stole - they will not take our phone calls. We cant get a response from ***** and ******* is too busy to take our call - she told other employees that she is not planning on calling us back.This specific employee that stole the money orders out of the safe also stalked, harassed, stole personal information and caused property damage to women in the building. I was personally followed and was unable to get a walk through of our unit or our key fob because this male employee would not do this with my partner, he was only interested in going up to my unit alone with me. We are being refused a refund even though they have all the information they just can't find it.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My rent is $1450. I have been charged $2260 for the past three months, and then written a check for the difference which has been given to me days/weeks after my rent has been processed.

    • Initial Complaint

      Date:06/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I provided 30 days move out notice to this property management on April 5 making my official move out on May 5. By law, and rental agreement, they have 30 days to refund my deposit. I was also fully charged for entire month of May instead of just 5 days. It has been 48 days since official move out and I have not yet received any deposit nor the extra May rent credit. The last notification received from this company was mid may where they stated the refund would be processed by end of month. I have reached out via email at least 5 times and 3 calls and still received no response from the company regarding this issue. My last contact was Friday Jine 21. I am getting nothing in terms of response, care, or assistance from them.

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have had a lot of issue with repair and like the taking month plus to repair even when it health issue like dishwasher water is stagnant over month l have to keep with odor due to clogged drainage. The water stinking due to drainage issues.Last email l sent told them am tired of requesting back and fourth. I was without a laundry washer for almost a month and l had to go out of pocket to do my laundry. I have toddlers and children their environment and health issues is important to me. This is new management and the customer relations is poor. I have other issues we tried to solve of the emails and l am not happy customer and over charging prices. I have email of the same where l was told l have arrears while all my bill is paid. I never signed a new lease with the new management so l felt like they fraudulently. My aim to be treated fairly and solve the issues in a civilized manner. Very disappointed client.

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into *********************************************************************************** on December 19, 2023. Per my lease agreement trash (utility) is to be included and I am not to be charged for trash. The management company, Meritus Property, told me they use a company called Conservice for utilities and will be billed by them. I've received 3 bills since January and each one includes trash. I first followed up with Meritus in February when I received my bill as was told they have informed Conservice and it will be resolved. My next two bills still continue a trash charge. Additionally, the online portal, Rentcafe, where residents make paymets also includes the trash charge eventhough the lease clearly says trash is included. I have subsequently reached out to Meritus 3 additional times (with the last one on May 30th) stating I am still being charged, this is against their lease and I want it resolved. In four communications total with Meritus I have received no feedback or acknowledgement, nor any movement towards resolution. I have reached out to conservice twice and received no response from them with my last contact on 6/5/23. While a trash charge *** not seem like that much they are in violation of their agreement with me and don't seem to care or make any effort at all to correct the problem. I have additionally asked to have the charges returned to me and have received no recognition of this request either. Basically Meritus is in violation of their lease agreement regarding charging residents living in the *** units- the bottom studio units with trash. The lease clearly states this charge is included in rent and yet conservice and Meritus are still charging residents.

    Meritus Property Group LLC is NOT a BBB Accredited Business.

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