Complaints

This profile includes complaints for KJK Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KJK Properties

  13343 SE Stark St Ste 200 Portland, OR 97233-1860

• 

  KJK Properties

  1603 NE 16th Ave Portland, OR 97232-1413

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/1/24 is when l discovered 2 late fee DEBT charges on my rental history ledger that l legitimately disputed. *** had no legal basses to collect those charges because my rent due by date - both fell on holidays. With the help of our wonderful local ******************** ***************************** l was able to dispute those charges under the *** ******* law. *** NEVER ever collected those illegal charges and NEVER disputed it again, ever. However FIVE MONTHS LATER what *** did was enter a BOGUS CREDIT to offset both charges bringing my balance to zero! They shouldve just DELETED those late fee charges altogether! If those were legitimate charges *** would have perused them and l would have had to pay for them and l never did. l have those negative charges assassinating my character - on my legal rental history. I currently have a 90 Day Termination Notice because my landlord sold the home (no fault of mines). However when applying for potential rentals they see those deadly no-no late fee charges and my application is automatically denied. With those negative charges; KJK is undeniably INTERFERING with my right to pursue a new Rental Home! With application fees $40-$60, its too expensive just to get turned down because KJK did such horrible illegal and unethical practices. I NEED THOSE THREE BOGUS ENTRIES REMOVED FROM MY LEGAL AND BINDING RENTAL HISTORY LEDGER NOW! My 90 Day Notice started 11/4/2024 and to vacate is 2/4/2025. I only have approximate less than 50 days left to find another rental. I currently hold a Housing Choice Voucher and there are time sensitive practices that they require/do (inspections etc) before everything is approved and l can move in. Please help!

  Business Response

  Date: 12/26/2024

  To whom it may concern:
  
  KJK Properties PC has retained Andor Law to confirm obligations regarding Ms. ***** ***** and late fees.  Their interpretation of the law is as follows:
  
  For the 4th of July 2023, payment on the 5th of July is timely.
  
  As for the September 5th  2023 payment, the payment is not timely.
  
  Heres the applicable rule on this:
  
  187.010 Legal holidays; acts deferred to next business day; effect on labor agreements. (1) The following days are legal holidays in this state:
        (a) Each Sunday.
        (b) New Years Day on January 1.
        (c) ****** ****** ****, Jr.s Birthday on the third Monday in January.
        (d) Presidents Day, for the purpose of commemorating Presidents Washington and ******** on the third Monday in February.
        (e) Memorial Day on the last Monday in May.
        (f) Juneteenth on June 19.
        (g) Independence Day on July 4.
        (h) Labor Day on the first Monday in September.
        (i) Veterans Day on November 11.
        (j) Thanksgiving Day on the fourth Thursday in November.
        (k) Christmas Day on December 25.
        (2) Each time a holiday,other than Sunday, listed in subsection (1) of this section falls on Sunday,the succeeding Monday shall be a legal holiday. Each time a holiday listed in subsection (1) of this section falls on Saturday, the preceding Friday shall be a legal holiday.
        (3) Any act authorized,required or permitted to be performed on a holiday as designated in this section may be performed on the next succeeding business day; and no liability or loss of rights of any kind shall result from such delay.
        (4) In enumerating legal holidays in subsection (1) of this section, the Legislative Assembly does not intend to limit or otherwise affect public or private collective bargaining or collective bargaining agreements. 

   

  A refund in the amount of $150 will be credited back to ***** and sent via 1st Class Mail along with the response. 

  
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22688650
  
  I am rejecting this response because:

  KJK did in fact wrongfully and knowingly tried to charge me $150 late fees because my rent due date fell on both 2023 legal holidays for July 4th (Independence Day) & Sept 4th (Labor Day). Why acknowledge and accept one and not the other?
  Furthermore, l NEVER ever paid a dime for both $300 fees! *** sent me that refund check for $150 and l VOIDED it because again l never paid a ***** for them! So, this proves that the $212.50 bogus credit entered on my ledger was fraudulent and illegal. It was spitefully done to have some type of negative impacts on my record due to their normal ongoing retaliation tactics & practices lve had to deal with on many occasions from them WITH OVERWHELMING AMOUNTS OF PROOF just because l ask for reasonable and legitimate repairs! 
  KJK shouldve done the right thing and removed both fees and they wouldve never had to enter that bogus credit to offset those fees! This is bigger than BBB and other Local, State & **************** have been informed! KARMA!

  If you need the names of the other agencies complaints were submitted to please request it. Otherwise, this is final and *** just needs to admit what they did. They are trying to do damage control as we speak. They even described my online portal account so l cant view my records! 

  Please see supporting attachments! 
  
  Sincerely,
  
  ***** Jean *****

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant in the property on ******************** for 5 years. I am trying to recover my rental deposit after vacating the property. I gave them notice to vacate and returned the property in better condition then I received it. They are trying to charge me for siding wood rot repairs. I damaged one small area that involved replacing only one siding board but there were other boards that were rotting around the property. I was still a tenant when the repairs were done and plans to do the repairs to the area that I was responsible for. After speaking with the contractor that was doing other repairs around the property he informed that they had other siding to replace so they purchased enough to replace the one additional board and they would have enough paint. As the Deck was being repaired due to rotting This is what was sent to me an is unacceptable! And the repairs were made while I was still a tenant and should not be charged to me at the time of moving out. Based on these charges, you have a balance due of $65.26.Credits Security Deposits $1,895.00 Total Credits $1,895.00 Charges October final prorate 10/1-10/2 per 30day notice $136.76 Hauled remaining ************** left at curb $673.50 (Siding estimate for tenant crashing car into it $********) Total Charges $1,960.26 Amount Due $65.26 I have tried settling this with management only to be told the owner is asking the to hold my refund This is outrageous they are charging me to replace rotting siding on this rental property I should not be responsible for rotting damage ******** is not my responsibility Seeking ******* return

  Business Response

  Date: 12/12/2024

  In August 2023, the owner drove by the property and noticed the siding and the exterior deck needed some attention. The siding was never reported by the resident by any means and this was the 1st notification to the management company brought on by the owner of the property. The owner reached out to get quotes on the repairs of the siding and the decking. We reached out to several vendors to obtain bids for the repairs and projects and received the first bid in January 2024 when the freeze break took place, and the owner wanted to then obtain a separate bid from a contractor they had used in the past. The freeze break made everyone busy, and schedules filled up fast. The contractor then went out to the property and provided a bid. While on site the contractor had a discussion with the tenant who admitted backing his truck into the garage siding. The vendor provided a bid to repair the damaged siding to the owner in the amount of $1150.00. The owner paid the contractor outside of our management portfolio of vendors and during the final accounting of the resident the management reached out to the owner and contractor, and it was determined that the charge valid on the final accounting. When the invoice was received, and a journal entry was made it was determined that the actual costs of the siding which was $600, and a credit was then entered and refunded to the tenant. If the resident had fixed the damaged siding when he initially backed into it then the water from the rain and the freeze break would not have caused dry rot to get behind the actual siding. The siding was only damaged due to backing into and not being fixed right away. The siding and deck were fixed and replaced in June of 2024 which means the resident had 10 months to correct the damaged siding and made no attempt. The charges were updated and are valid. 

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22574588
  
  I am rejecting this response because: There is no way possible for Dry and rotting damage could possible in the laps time of the repair. The rotting siding was already there and now the owner is trying to **** it off on me the tenant. If the owner notice the damage siding that should have been address at that time. Or at least at the time of the final walkthrough. At that time he would have been able to show me the additional claim being made. The final walkthrough went smooth as I left the primacies cleaned the it was when it was turned over to me 5 years prior. If he is showing any additional rotting if may have come from the RATS that had infested the place prior to me moving in. and all of the rat holes that are in the Garage. The smell of rat urine can still be smelt on warm days in the place. There was rat droppings falling out of the vents in the bathroom. If there was a problem with the damage siding it should have been addressed sooner. I spoke with the contractor and told him that I was going to repair the one damage board. I was told that they were there to replace other rotting siding and just got and additional board to make that repair while they were already there to repair the rotting Deck and siding!   
  
  Sincerely,
  **** G *******
  **** *******

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** took my rent money but didn't credit my account and then charged a late fee. I had to pay rent again and the late fee. Told them I had proof of my rent payment that was missing and they told me that it was standard procedure to require repayment even with proof. Told me I could move into a house under their Management team and then at the last minute Told me I couldn't move.

  Business Response

  Date: 06/13/2024

  This resident got renters insurance compensation during the ice storm and instead of spending it on alternative housing for her and her children she sat at the apartment and complained about why the work wasnt completed while we waited on testing and repair quotes and insurance. 
  
  We handled all of this with care regarding our vendors and our tenants. 
  
  I advised her to call the police several times and when she did,and the police told her that she was part of the problem and instigating the situation over there. 
  
  She has not paid her rent and is on eviction.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tried to forward my rent payment towards the late fee that they had agreed to waive prior due to my pay cycle falling short with February only having 28 days.I have it in writing that my late fee for March was supposed to be waived but it's not being honored .I recently had an issue with ***** Fargo where they held everybody's funds so my E-Check bounced.Even though I have an email verifying that and my bank statements I'm still being asked to pay a late fee and an *** fee. The *** fee went from $26 to $35 I've offered to pay the late fee incase it would interfere with a favoritism clause but only if I'm given a written statement that the funds will be reimbursed in a timely manner