ComplaintsforCapital Property Management Services Inc

• Initial Complaint

  12/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was a client of Capital for the last two years, renting out a commercial space to run a small coffee shop/event space. Unfortunately, my business partner bankrupted our company behind my back and as a consequence our lease was terminated without my full knowledge of the circumstances. The termination happened in early November. Since then, Capital has made little to no effort to communicate with me about what happens next. I no longer have access to the space, including all of the equipment inside of it, which needs to be sold off in order to pay down the *** loans I'm still stuck with. It's been more than a month and I have no idea when or how I will get access back to these belongings. Technically, because of a lien, these items belong to the federal government and therefore need to be returned. To be clear, I'm not disputing the terms of our lease cancelation. My partner lied and schemed to a lot of people and now I have to pay the consequences, I accept that. But it makes no sense to me why Capital has kept me in the dark for so long. What does anybody gain from continuing to keep this equipment under lock and key?

  Business response

  03/21/2024

  The Proprietors of 4^th Wall Theatre and Lounge defaulted their Lease and ceased responding to communications after October 16th. On November 06^th Management became aware of 4^th Walls closure only through ************ posting and a local News Outlet story. A Default Notice was posted to 4^th Walls business entrance Nov 07^th , with a second Default Notice mailed Nov 13^th via Certified mail.

   

  With no further contact by either Proprietor of 4^th Wall, possession of the space was taken Nov 15^th under direction of Legal Counsel in accordance with the Lease. Management became aware of Third Parties seeking Security Interests in property located within the space via postings to the business entrance and phone communications. One Proprietor of 4^th Wall finally responded to Management on Nov 16^th, where he was informed of the process that would be undergone including Managements coordination with the Security Interests in recovering their owned / Lien property.

   

  Management worked to communicate with both Security Interests in recovery of their property, meeting with an ************************ to recover rented equipment by Nov 30^th and a ********************* by Dec 13^th to view Lien property. An agreed upon date of Jan 03^rd was set between Management and the ********************* to collect lien property.

   

  Regards,

   

  *********. ****

  Vice President of Operations / Property Manager

  Capital Property Management

  Capitalpdx.com

  ************

  1539 NW 19th Ave

  

• Initial Complaint

  08/04/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Full recollection of the complaint has been uploaded in supporting documents. I received a letter in the mail from Capital Property Management dated 7/27/23 claiming I owed them $1614.50 in fees post vacating their unit I rented from June 2022 to July 2023. Capital has used deceitful practices to solicit payment for unjust claims of damage to a rental unit that was not damaged to any degree and where the maintenance practices of repainting upon tenant turnover are standard. They provided me with an invoice that did not match the charges they were billing me and the invoice was dated after my bill was dated. Details on the business contracted to do the painting are few and far between and the company is not BBB accredited. The representative from Capital cited irrelevant portions of ******** City Code regarding security deposits (of which none was collected) to justify the charge and the lease agreement did not explicitly list paint in the unit as a change (whether authorized or not) nor as a damage. I am seeking full dismissal within 10 days of this ludicrous and arbitrary charge of $1,562.50 and for my account ledger balance for what is due to reflect only the $52 charge for removal of items left behind in the unit as it is the only justifiable charge on the ledger. Capital Property Management will make no attempt to send my account ledger with a balance of $1,614.50 to collections.

  Customer response

  08/04/2023

  Email exchange between myself and the representative from Capital as he cited irrelevant aspects of the city code to justify charges and took multiple days to provide an invoice from the painters 

  Business response

  09/18/2023

  1. The resident painted the apartment without prior approval.

  2. The resident attempted to repaint to the apartment to its original color, however, not to a professional standard. We had to hire a professional to repaint to a professional standard.

  3. These were damages beyond normal wear and tear and charged accordingly. 

  Contrary to the reference that Capital is NOT an accredited BBB customer, we have enjoyed an A+ rating for years and always sought to resolve any complaint fairly. As such, we reduced the painting invoice by $670.

   

  Customer response

  09/25/2023

  No, I am not satisfied with the answer Capital Prop has provided. 
  

  They have demonstrated not only a lack of reading comprehension skills (I said the business they hired to paint the unit was not BBB accredited, not that Capital themselves backed accreditation) and they have demonstrated a repeated fluctuation in what is owed. I will not be paying them. 

• Initial Complaint

  07/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  ******* Property Management will not send me a Violation report that was filed against me buy the lady ***************************** who lives in Apartment X above me. I talked to ***************** on June 3 and he said he would send it out.I will down load two e-mail I sent to him. I have called the office three different times since then left voice mail and have received no feed back what so ever. On the 29th of *********************** Rental inspectors were here inspecting apartments and *** St Gonge who is the Vice president of the-company and has been the manager of this complex for the last 20 year was accompanying them. He was outside with the two inspector from Multnomah county so I went out side and ask him personally if there was a resown why I hadn't received the violation report from May15Th When i was woke up at 1: 15 A.M. in the morning by Mrs *********** and her friends . Instead of apologizing or saying I will take care of it like a normal or professional person wood, he accused me in front of the two Multnomah County inspectors of harassing the lady in apartment X *************************** all the way out to her car. That is a total lie and he slandered me in front of those people and I have yet to receive the violation report that I ask for. I would be willing to take a polygraph test to prove my testimony isn't a lie in both the first violation and the trumped violation this time. In 20 years I had never complained against another tenant, but now I have a traumatic brain injury and am not able to cope like I use to. Any of my complaints have never been addressed even with a call back . You would think after living in a complex for 20 years with no complaints the manager or even the owner who I left a message with would've reach out and ask what's going on. Instead they judge you by a tenants that has not even lived here for six month. This company is very unprofessional. A prime example Is what there Vice President said to me in public in front of Multnomah county officials.

  Business response

  07/27/2022

  On Tuesday June 28th my VP of Operations accompanied ******* Housing Inspectors through the property. Towards the end of the Inspection, our employee was standing outside at the north end of the parking lot with the Inspectors when the complainant emerged from his apartment, heading directly for my employee. Upon arrival, the resident began complaining about the Violation Notice he received from our compliance specialist stating that he did not receive an additional copy he requested.  My employee informed the resident that he would be back in the office in approximately 1 hour and would check in with the compliance specialist regarding his request.
  
  The resident continued with his rebuttal, stating that he did not do what was in the Violation, becoming more agitated and confrontational the longer he spoke. My employee again informed him that he would speak with the compliance specialist when he was back in the office, however the resident continued to push the issue stating he did not harass his neighbor either time.  
  
  While he would have preferred not to engage the resident  further, he was unrelenting his confrontation and demanded to know why he was accused of harassment. I responded that following his neighbor to her vehicle and forcing her into a conversation meets the definition of harassment. He added that he was not to engage his neighbors directly, rather make any complaints through the office.   His insinuation that he was slandered is patently false, as he willingly raised the subject in the presence of 3rd Party individuals, and the explanation provided was an exact iteration of the most recent complaint.

   

  As for the lack of communication from our office, this is not factual. Our compliance specialist has mailed the resident two copies of the requested document , the original which he claims he misplaced. The compliance specialist has had two calls to discuss the violation notice as well. to appease the resident we will be sending a third copy today of this notice.

  Customer response

  08/04/2022

   

  BBB received the following feedback in the complaint closure survey:

   

  Finally got the violation report after 50 + day of calling and leaving e-mails.  You guys got the job done thank you especially ****************************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩