Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being charged for 2hrs for a lock out service fee that only took less than 30 minutes. I have witnesses to validate this.

  Business Response

  Date: 09/26/2024

  Tell us why here...

   

   

  Our technician's time for after hours lock outs is billed as they report it on the work order, with no intention of padding that time.  The technician who provided the service is no longer employed at Capital so his time cannot be further verified and we are happy to credit back 1 hour of service.  I've asked accounting to update your ledger accordingly.
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is claiming my daughter who was a renter from a property in ******** and I as her cosigner owed them money after her move out that we are disputing in the amount of $1349.01. They turned it over to a collection agency, and we have provided both verbal and written responses as to why we are disputing the items listed, and they are unwilling to discuss any of the items or our reasons why we are refusing to pay and are threatening to negatively impact our credit ratings if we dont pay the full amount. These are predatory business practices that should not be tolerated and I am not going to pay the amount listed because I know for a fact that the majority of the items they list are not valid because my husband and I completed the move out personally as well as the cleaning and item disposals at the ********* transfer station personally upon the move out. We would like them to withdraw their request and stop harassing us . The majority of the items they are listing were an issue when she moved in that we shared with the agent that turned over the keys at the time and she said it would be no problem, however, some of the items we had to continually contact them for months to get a resolution, including a nonworking refrigerator and dishwasher as well as pay a cleaning company $300 to clean the place before they could move in because it was so dirty.

  Business Response

  Date: 04/24/2024

  Please find attached, photos of the condition at move out. This was the condition after the keys were surrendered to Capital. Note as an example of some of the damage, the photos provide a depiction of the damage, to walls, hardware and curtains remaining mounted and not removed.
  
   
  
  As a matter of policy, we provided a move in condition report which the resident signed off that there were no visible damages upon accepting the apartment.
  Additionally, there were several addendums signed by the resident making ti clear about what normal wear and tear is and upon move out what the expectations were in turning the apartment back to our company to avoid any charges.
  We are not a predatory firm pursuing any harassing communication. We provided a timeline for the resident to pay the damage and failing to do so, the outstanding charges were turned over to a collection agency.
  Please provide a specific charge that you are requesting to be removed from the total which we will consider.

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a client of Capital for the last two years, renting out a commercial space to run a small coffee shop/event space. Unfortunately, my business partner bankrupted our company behind my back and as a consequence our lease was terminated without my full knowledge of the circumstances. The termination happened in early November. Since then, Capital has made little to no effort to communicate with me about what happens next. I no longer have access to the space, including all of the equipment inside of it, which needs to be sold off in order to pay down the *** loans I'm still stuck with. It's been more than a month and I have no idea when or how I will get access back to these belongings. Technically, because of a lien, these items belong to the federal government and therefore need to be returned. To be clear, I'm not disputing the terms of our lease cancelation. My partner lied and schemed to a lot of people and now I have to pay the consequences, I accept that. But it makes no sense to me why Capital has kept me in the dark for so long. What does anybody gain from continuing to keep this equipment under lock and key?

  Business Response

  Date: 03/21/2024

  The Proprietors of 4^th Wall Theatre and Lounge defaulted their Lease and ceased responding to communications after October 16th. On November 06^th Management became aware of 4^th Walls closure only through ************ posting and a local News Outlet story. A Default Notice was posted to 4^th Walls business entrance Nov 07^th , with a second Default Notice mailed Nov 13^th via Certified mail.

   

  With no further contact by either Proprietor of 4^th Wall, possession of the space was taken Nov 15^th under direction of Legal Counsel in accordance with the Lease. Management became aware of Third Parties seeking Security Interests in property located within the space via postings to the business entrance and phone communications. One Proprietor of 4^th Wall finally responded to Management on Nov 16^th, where he was informed of the process that would be undergone including Managements coordination with the Security Interests in recovering their owned / Lien property.

   

  Management worked to communicate with both Security Interests in recovery of their property, meeting with an ************************ to recover rented equipment by Nov 30^th and a ********************* by Dec 13^th to view Lien property. An agreed upon date of Jan 03^rd was set between Management and the ********************* to collect lien property.

   

  Regards,

   

  *********. ****

  Vice President of Operations / Property Manager

  Capital Property Management

  Capitalpdx.com

  ************

  1539 NW 19th Ave

  

• Initial Complaint

  Date:08/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full recollection of the complaint has been uploaded in supporting documents. I received a letter in the mail from Capital Property Management dated 7/27/23 claiming I owed them $1614.50 in fees post vacating their unit I rented from June 2022 to July 2023. Capital has used deceitful practices to solicit payment for unjust claims of damage to a rental unit that was not damaged to any degree and where the maintenance practices of repainting upon tenant turnover are standard. They provided me with an invoice that did not match the charges they were billing me and the invoice was dated after my bill was dated. Details on the business contracted to do the painting are few and far between and the company is not BBB accredited. The representative from Capital cited irrelevant portions of ******** City Code regarding security deposits (of which none was collected) to justify the charge and the lease agreement did not explicitly list paint in the unit as a change (whether authorized or not) nor as a damage. I am seeking full dismissal within 10 days of this ludicrous and arbitrary charge of $1,562.50 and for my account ledger balance for what is due to reflect only the $52 charge for removal of items left behind in the unit as it is the only justifiable charge on the ledger. Capital Property Management will make no attempt to send my account ledger with a balance of $1,614.50 to collections.

  Customer Answer

  Date: 08/04/2023

  Email exchange between myself and the representative from Capital as he cited irrelevant aspects of the city code to justify charges and took multiple days to provide an invoice from the painters 

  Business Response

  Date: 09/18/2023

  1. The resident painted the apartment without prior approval.

  2. The resident attempted to repaint to the apartment to its original color, however, not to a professional standard. We had to hire a professional to repaint to a professional standard.

  3. These were damages beyond normal wear and tear and charged accordingly. 

  Contrary to the reference that Capital is NOT an accredited BBB customer, we have enjoyed an A+ rating for years and always sought to resolve any complaint fairly. As such, we reduced the painting invoice by $670.

   

  Customer Answer

  Date: 09/25/2023

  No, I am not satisfied with the answer Capital Prop has provided. 
  

  They have demonstrated not only a lack of reading comprehension skills (I said the business they hired to paint the unit was not BBB accredited, not that Capital themselves backed accreditation) and they have demonstrated a repeated fluctuation in what is owed. I will not be paying them.